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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Wonderful selection, prices, and delivery! Very happy with my purchase, thank you!
Delightful, everything was easy to purchase and receive
Nice selection of fun, harder to find designer fragrances at very reasonable prices. Great shipping time, too! I've bought from them three times so far and will continue to do so. 10/10 would recommend.
Love the prices and the varieties of perfumescand cologne! 've ordered twice from this site and they are true to there word 2-3 delivery
It was delivered very fast. Can't beat the prices! I will be buying all my Fragrance here in the future.
Second orders for two. New orders for the other two. Have not had any problems!
Second orders for two. New orders for the other two. Have not had any problems!
I have used the site before with great results but this time the products were very small. It was more expensive also.
Quick and easy, plus always kept some on top of deals! Thanks!
Quick and easy, plus always kept some on top of deals! Thanks!
Very good, refunds are easy and the products have been good
Very good, refunds are easy and the products have been good
Easy shopping. Many fragrance from all over the world and from different celebs. No knock offs. Original colognes and perfumes.
I love this company I love this website
Easy to find product and great pricing. Communication was great in follow-up. Arrived quickly and packaging very good.
Easy to find fragrances, good prices and fast service. I will be coming back for more pretty smelling fragrances in the future.
Easy to find fragrances, prices are wonderful and I will check back when looking for different scents.
Great discounts and to me it is better than fragrance.net especially because of the free shipping option plus the discounted price. After placing the order I had some trouble with entering the Authorisation code but once it finally accepted after like 5 tries it was smooth sailing
I enjoyed shopping with Fragrance X. Customer service is very nice and helpful concerning your problems. Also, the shipping is very fast.
Arrived quickly so thankful, smelled really nice, loved it.
Arrived quickly, fragrance was awsome.
Easy and quick with great prices great packaging as well
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

