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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Arrived quickly so thankful, smelled really nice, loved it.
Arrived quickly, fragrance was awsome.
Easy and quick with great prices great packaging as well
Wonderful fragrance options easy to navigate site quick delivery
Wonderful fragrance options easy to navigate site quick delivery
Great, fast and convenient. My only one stop and shop place for my family's favorite fragrances.
The best fragrance store online. Great prices too.
The best fragrance store online. Great prices too.
Very reasonable prices and expedient service via online
It was very easy to keep track of the product, just wish it could of came to the door instead of me picking it up at the post office. I can't hardly drive with my disability. Again I was impressed on the whole delivery stat.
Always received items quickly and packaged well. Customer service was helpful.
Great product and fast delivery! Never had an issue. I placed orders and received within two to three days. Overall great service.
Everything was fine but they Betty boop box was damaged.
Delivery was late due to incorrect address. After calling UPS 3 times my package was finally delivered.
Everything about my shopping experience was GREAT!
A great experience with this company, I will definitely buy from them again. My new go to for my fragrances.
Excellent shopping experience, I will tell more when my order arrives! My order was delivered on time,
Very happy with my purchase! Thank you!
Excellent shopping experience, I will tell more when my order arrives!
I have always gotten what I ordered in the time expected and my purchase was always in good shape.
Great. Good value. She is happy, will buy products from you in the future.
Fast shipping. Order processed accurately. They keep it simple. I love this for me.
Overall easy and great buying process. Tons of fragrances all at great prices too.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

