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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent! But when I make a order, your recept doesn't show a pic of what I bought nor the name of the fragrance. All I see is a number.
So, far so good. Let's see how you deliver my cologne.
Quick and easy purchase thanks I will buy again later
This is one of my favorite fragrances. I knew nothing about this site but it popped up when I was looking to order this fragrance. I'm glad it did. They had the best deal and it shipped out pretty quick.
It was easy to find what I wanted and was able to place my preset very quickly
Nice, fast and convenient, well packaged and great communication
My fragrance was def delivered with care. And I love that it came super fast! And I am happy with my purchase
The perfume arrived on time, very fast and the attention when you ask any questions and they respond as quickly as possible Thank you I recommend them 100%.
Paid $7 for the two day shipping place order 4 pm on mon order arrived 41 hours just before 10 am wens very impressed with the speed of shipping
Simple, easy, convenient. Products are generally in stock
I waited and waited and you folks came through on getting our absolute favorite scent in stock. Thank you so much!
I waited and waited and you folks came through on getting our absolute favorite scent in stock. Thank you so much!
Very easy to order. Happy to have the discount. My perfume arrived well
Packaged. Thanks.
Easy to find my product. Delivered in a timely manner. Competitive pricing.
I like the Issey Miyake "scent" I purchased.
I am not very impressed with the other item ordered.
Good perfume, easy to order, quick delivery, no problem
Easy to navigate and choose. Info about the product helps.
Easy to navigate and choose. Info about the product helps.
I love them all. Great prices. Fast shipping. Awesome!
Have a good experience everything was excellent I will order again anytime price was excellent I received my order very fast everything was just perfect
Easy to explore, and even faster check out and delivery
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

