Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I ordered curve crush it was delivered in 3 days packaged in brand new boxes smells wonderful. My favorite perfume better than going to the store searching for the fragrance
I really didn't care much for the smell of the perfume. No problem with delivery.
They fixed the issue despite the fact that the problem was on my end.
Great prices. It's in your best interest to check out FragranceX before buying retail because, more often than not, you will find a better deal. I really like how I can track my order, know where it is and exactly when it arrives.
It was quick and easy to navigate through their website. I will give another review when I receive the product.
I received my cologne within a week. Packaging was in excellent condition. I will definitely order from them again.
It was quick and easy to navigate through their website. I will give another review when I receive the product.
Items always ship on time, the items were authentic as listed.
Easy to navigate and prices are affordable. Was very easy and fast shipping as well
Easy to navigate and prices are affordable
Doesn't have sample options. First time to purchase from here. Needs more size options.
Doesn't have sample options. First time to purchase from here. Needs more size options.
Some of the perfumes Iwant you dont have the ones I did get was happy with
Some of the perfumes Iwant you dont have the ones I did get was happy with
I felt my smell senses take me to the moon slowly took me back to earth left me with the most beautiful fragrance I've ever smelled in my life made me remember how my husband love to smell my neck thanks Sweet memories
It was easy and did not have to try to go anywhere to find it
Genial gracias BUENA CALIDAD BUEN PRECIO Y BUENA PRESENTACION
Thank you for providing fragrances at a reasonable price!
Thank you for providing fragrances at a reasonable price!
Very easy to find what I was looking for. I even found and ordered another cologne. Site is very easy to use and the service was great. Recieved my order in three days.
Very easy to find what I was looking for.
I expected this to come later than it did - always a great surprise! Thanks!
Easy and you have my brand. A tester was available, so my price was even lower.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

