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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I purchased a Nishane Havicat perfume from here. It smells NOTHING like the original! I've been trying to return the item for a while now! As the couriers in my country are saying they cannot send flammable items abroad! All couriers are rejecting the return! I spoke to a 'Ran' at FragranceX customer service to help. Ran was so rude and unhelpful said people send items back all the time from my country! Yet failed to give me helpful information such as which courier as this information is vital for me wanting to return the item as all couriers are saying they can't import flammable items out the country!
That is what I call poor customer service abysmal as I am still stuck with no help and the time is ticking! All I want to do is simply return an item! Yet I'm still stuck due to FragranceX's ignorance and worst customer service ever!
Good! Thanks for all and fast shipping, dolce gabbana the one
The only spot I use for fragrances. Good price and fast delivery
This scent I bought for my sister because she loves it, I am costumer to fragrance X for many years and I love doing business with you guys because the prices are wonderful, great selection, free shipping is a plus for sure, and the prices are amazing
Hello, i bought from this FragranceX really was fake perfume its not good at all
Its bad smell. I try to return it but they are not polite and not good costumers service
Cause i want a full refund, its your fake perfume yes its fake 100 percent fake.
I have tried placing an order and cancelling because my apt wasn't included. It would not allow me to cancel, no answer on ph, & email said someone would respond in 1 day. They did cancel & I replaced only for it to verify my address again w/o the apt number. Still won't allow me to cancel. My apt# was there thru the ordering process but once the order was placed, it was removed.
Hello Pachie,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction.
I can confirm that the apt # was correctly added on the order, when you placed the order online. Furthermore, I see only 1 order and it is currently cancelled (online, from your end) and refunded.
In case you have additional questions, please do not hesitate to contact us.
Great selection, pricing, and service. And I don't have to go to France to get it!
Mi experiencia ha sido excelente! Envío súper rápido.
El mejor perfume que he comprado! Con un fijador excelente que dura todo el día!
Excellent service as expected. Delivery was quick and smooth.
These guys are the real deal who only sells the BEST!👌Simply the best 👌 👍 😍 better than all the rest!
Good price for the product, fast delivery, both in US and abroad
Great, wonderful experience, will buy again thank you
Fragrancex has been one of my most favorite perfume sites to shop at. Easy to navigate and find what I'm looking for.
Wonderful products,easy to order, and shipping was great!
My delivery went missing and end up a shifty local mailing service and they never gave me my package worth few hundred $$. I reach out to Fragrance X customer service and got run aground with complain tickets which was never resolved. It was a Christmas present for family and I end up spent twice to replaced it. The worst part till today after 6months I didn't got refund nor my order.
Surely I will never order this this site and recommend other to be aware.
Hello Matthew,
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction.
Kindly note that our team is awaiting your response to an email sent yesterday. Please reply at your earliest convenience.
In case you have additional questions, please do not hesitate to contact us.
I just started trying it and it seems good to me, I just don't remember the smell very well before using it and before I thought it was better.
Great shopping experience. The shipping is kind of slow but overall will continue to buy with FragranceX.
Always fast shipping, great price, great tracking, and well designed website.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kanso
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
I can confirm that all our products are 100% authentic and original brand names. We do not sell any knockoffs or imitations.
If you find that the item doesn't meet your expectations and you'd like to explore alternatives, we encourage you to take advantage of our 30-day return policy.
Please don't hesitate to reach out back to us if you have any further questions or concerns.