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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fantastic and love the different varieties i do not like loud fragrances so these were pretty much right on point
It arrived quickly and wrapped well. No damage, no complaints. Happy with the product!
I love that the prices and variety of men and women perfumes and musks are high. Added plus is that everything arrives at your door in a short time.
Fun and cheep way to purchase fragrance. I can get my purchase quickly. Comes well wrapped. >
Always easy to use site. Good prices on fragrance.
You guys always cancel my order no matter what type of payment method I use, I've even called you guys once and never helped
It smells really really good! And I love the packaging!
Not happy size was not the one in the picture. Last order was double the size.
I took a chance and ordered from this site, my package says delivered but I have no package. I called for help and was basically told it's a lost. No insurance on the items and nothing they can do. So I just gave free money to Fraudulent X. Do not do business with these people! I will continue to express my problems about this company to my 200K followers for my perfume collection page!
Dear Marquita,
I'm sorry to hear about your experience and appreciate your feedback. We take all customer concerns seriously and strive to resolve any issues promptly.
According to our delivery records, your package was delivered to the address provided at checkout. We recommend checking around your property and with neighbors to see if it was left in an unexpected location. If you still cannot locate your package, we strongly advise to reach out to USPS to open an investigation.
We understand your frustration and want to help resolve this situation. Please contact our customer support team, and we'll do our best to assist you further.
Thank you for your understanding.
My experience with this product had been an overall amazing one!
I've never had an issue with this company. Everything is legit and prices are pretty reasonable, great selection, enjoy being able to get smaller bottles if I choose to sample a fragrance and keep me out of the mall. Shipping is a breeze as well.
First time buying from the store, I live in Brazil. I believed it would be original, I've already used the brand buying it here. The fragrance has no lasting effect, the perfume wears off and minutes later you no longer smell it. It is even of doubtful origin regarding the quality of the perfume. After a period of use, the smell is different. I will not buy from this site again.
Hello Fernando,
Thank you for sharing your experience. We're truly sorry to hear that you were disappointed with your purchase.
Our goal is to provide only genuine and high-quality products. We take your concerns seriously and will investigate this issue thoroughly.
Please reach out to our customer service team, and we'll do our best to resolve this for you. Your satisfaction is our priority, and we hope to have the opportunity to serve you better in the future.
Have a great day!
I will never order from this company ever again nor will I recommend it! It took me 3 weeks to get my product, when their policy is 2-5 days. They were for graduation presents, as couldn't even give them to them! Never again!
Dear Pierre,
We hope this message finds you well. We are truly sorry for the negative experience you had with our company.
We understand your frustration and disappointment, especially considering that the items were intended as graduation presents. We deeply regret that our delivery did not meet your expectations and caused such inconvenience.
After reviewing your order, we noted that it shipped on May 24th and is scheduled for delivery today, June 6th. While this timeframe does not fall within our shipping policy of 2-5 business days for processing and transit time, we do recognize that it did not meet the specific needs of your situation. We apologize for any misunderstanding or miscommunication regarding our delivery schedule.
We are committed to improving our services and ensuring that such issues do not occur in the future. Your feedback is invaluable in helping us achieve this goal.
As a gesture of our sincere apology, we would like to offer you a discount on your next purchase, should you decide to give us another chance. We genuinely hope to have the opportunity to serve you better in the future.
Please don't hesitate to reach out if you have any further questions or concerns. We are here to assist you and ensure your satisfaction.
Great shipping excellent job. Great service and experience
Very good experience shopping in this website.
The product is the best.
Kinda overwhelming but appreciate detailed descriptions. Think some prices are still high considering their popularity, but it is what it is. Now that I have received an order and not impressed, I'm not sure I will buy fragrance from them or online from anyone again. Worth it to pay at a counter where I know what I'm getting up front for sure.
Kinda overwhelming but appreciate detailed descriptions. Think some prices are still high considering their popularity, but it is what it is. Thanks.
So far everything has been great. Great prices, great options and fast delivery
Service was great, arrived promptly
No issues I had a pleasant experience.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Todd,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
I am able to see that you ordered the 3.3oz version of Montblanc Legend Spirit, and that is the item that we shipped to you. However, we also carry bigger sizes such as the 6.7oz (which is the one you previously bought).
If you find that the item doesn't meet your expectations, you may take advantage of our 30-day return policy. Our Support team at [email protected] is readily available to assist you through the process, or you can conveniently download a Return Label directly from your account.
We hope this information proves helpful. Wishing you a wonderful day!