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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Always fast shipping, great price, great tracking, and well designed website.
First class fragrances, beautifully gift wrapped, excellent customer service, good communications of progress from order to delivery. Always use you company.
This is my favorite fragrance. I have tried the Versace Bright Crystal Absolute. I reordered the Bright Crystal.That one is the bomb!
Fast shipping and I love all the selections you can get
This is horrible its smells like water. Right nothing it smells like nothing. How do you get away with selling this. Highly disappointed never again. Sorry I ordered now let's see if I get my refund or I get ripped off in that too. Happy and hypnotic poison. Unbelievable
Have shopped with this site so many times before and will continue to do so in the future.
As of 4/16/24 we have not received the Perfume. You keep sending us a place to review but I cannot review without receiving the product.
Hello!
Thank you so much for dedicating your time to reviewing our services. We sincerely appreciate your feedback and would like to express our apologies for any dissatisfaction you may have encountered.
Kindly note that your package was shipped April 4th with USPS under tracking number 9400111298152444212930. This package was delivered to the address provided at check out on April 8th.
I advise you to verify in and around your property. If you are unable to find your package, kindly reach out to USPS and request the Delivery Records to see exactly where the package was dropped.
In case you have additional questions, please do not hesitate to contact our support team at [email protected].
Very Efficient and everything made easy and understandable
Great Prices and Selections everything and then some...no need to look anywhere else...
Bad service and good fragrance………………………………………………..
Very fast shipping and arrival.
Well packaged.
Great scent
It's been not delivered to my address so yeah, I did not receive my item so I don't know what you guys are gonna do. I would like to receive it so thank you very much and have a good day.
I've been ordering from fragrance X for over 20 years loved perfume, and I always recommend it to friends and family
I always order from here good prices and fast delivery
I LOVE perfume,more than that...I LOVE a GOOD DEAL on perfume!;) Thank you FragranceX for constantly giving me good prices on scents I love!
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!


Dear Melissa,
Thank you for taking the time to share your thoughts. We genuinely appreciate your feedback and regret any dissatisfaction with your product.
Kindly note that orders number F44B01 and H19B01 do not belong to our company. Please email our support team at [email protected] so we can further assist you in locating the orders and processing a return.
In case you have additional questions, please do not hesitate to contact us.