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FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
652
value
2,548
shipping
2,556
quality
7,194
This company responds to reviews on average within 4 days

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111,469 reviews

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Hawaii
1 review
0 helpful votes
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March 18, 2025

Extremely fast shipping, especially to Hawaii. Embarrasses big retail stores here on how long they take to ship/ receive fragrances.

Date of experience: March 8, 2025
Puerto Rico
1 review
0 helpful votes
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March 18, 2025

Excelente. Me encanta que siempre llegan rápido y son originales los perfumes

Date of experience: March 8, 2025
Ohio
1 review
0 helpful votes
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March 17, 2025

Please see my response that I wrote above. This summarizes my thoughts in detail.

Date of experience: March 7, 2025
Virginia
1 review
0 helpful votes
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March 17, 2025

I received my order quickly. The plastic top on my Incanto Shine bottle was broken upon receipt. The box was not damage.

Date of experience: March 7, 2025
Oregon
1 review
0 helpful votes
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March 17, 2025

I don't write reviews without monetary compensation. …………………,,,,,,,,,,,,,,,,,,,,,

Date of experience: March 6, 2025
Virginia
1 review
0 helpful votes
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Price
March 14, 2025

Excellent price for quality fragrances. Quick delivery of items.

Date of experience: March 4, 2025
Illinois
1 review
0 helpful votes
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Excellent Fragrance
March 13, 2025

Excellent service and products. I regularly purchase fragrances, colognes, and parfumerie from FragranceX. Thanks a million!

Date of experience: March 11, 2025
Arizona
1 review
0 helpful votes
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Good delivery timing
March 13, 2025

Good first experience and second buying experiences. Not problem on delivery, just on time

Date of experience: March 2, 2025
Georgia
1 review
0 helpful votes
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Yuck
March 12, 2025

I already answered this. This product does not smell Amazing Grace,

Date of experience: March 1, 2025
Illinois
1 review
1 helpful vote
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Today I purchased 2x 1.7ml of Modern Muse. When did you stop selling the 3.4mL bottles? That's one I really needed. So I had to buy 2 this time around. Now that my son is an adult he's looking for a cologne. So Savuange is next! (If I buy it...lol)

Date of experience: March 1, 2025
Alabama
1 review
0 helpful votes
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Have not received my order
March 11, 2025

No comment on ordered merchandise in which I have not received.

Date of experience: February 28, 2025
California
2 reviews
0 helpful votes
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That's fine friendly experience shipping was extremely quick

Date of experience: March 12, 2025
Arizona
2 reviews
0 helpful votes
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Wonderful scent
March 9, 2025

Affordable options with FragranceX
Love this scent since the 80's. Continue to get compliments!

Date of experience: March 13, 2025
Utah
1 review
0 helpful votes
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Company not reputable
March 6, 2025

Didn't receive what I thought I ordered. Can't talk to anyone. Phone never available

Date of experience: March 5, 2025
Hawaii
1 review
0 helpful votes
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Excellent fragrance
March 6, 2025

Internet shopping is always easy. I enjoy the choices offered as well.

Date of experience: February 24, 2025
California
1 review
0 helpful votes
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Touch
March 6, 2025

Great price and convenient to order online. I always order 3 at a time.

Date of experience: March 5, 2025
Indiana
1 review
0 helpful votes
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This scent is delicious!
February 28, 2025

Starts out with hazelnut, but settles into a delicious vanilla…

Date of experience: February 17, 2025
Jamaica
1 review
0 helpful votes
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I am satisfied
February 28, 2025

I appreciate the effective feedback throughout the shopping experience, especially because I used a freight forwarder to ship to Jamaica, so it took a while for me to get my package. Thanks FrgranceX

Date of experience: February 17, 2025
New York
1 review
1 helpful vote
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I haven't received my order
February 24, 2025

I haven't received my order and when I contacted FragranceX, they told me that we have to nothing to do with your issue since the carrier is equipped with a GPS system and it says delivered.
I've never experienced a delivery issue before especially I usually buy my fragrances from Fragrancenet.com and Amazon

Date of experience: February 14, 2025
Argentina
1 review
0 helpful votes
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Responsabilidad
February 24, 2025

Excelente atencion, son muy responsables en el manejo de los pedidos, cumpliendo en tiempo y forma las entregas

Date of experience: February 23, 2025