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FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
652
value
2,548
shipping
2,556
quality
7,186
This company responds to reviews on average within 4 days

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111,454 reviews

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Illinois
1 review
4 helpful votes
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April 15, 2025

We'll probably not buy fragrance X again. The overload you a text messages and emails before you buy and when you buy and you tell them that you never received the product and they tell you they're not responsible which I understand but don't send me an email asking me if I received the product and don't act concerned if you're gonna then tell me you're not responsible for me, not receiving it

Date of experience: April 5, 2025
Florida
1 review
0 helpful votes
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Dissatisfied
April 8, 2025

Fast shipping but I think products I ordered were watered down. I loved the fragrance but it is not worth the money if you don't smell it except when you first spray it

Date of experience: March 24, 2025
Iowa
1 review
0 helpful votes
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Great, quick service
April 7, 2025

Product was exactly as described, price was great, and it was delivered within 4 days of online ordering.
Thanks!

Date of experience: March 28, 2025
North Carolina
1 review
0 helpful votes
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Smelling great
April 4, 2025

Easy to use and comes in timely manner. Carefully packed and arrived with no damage.

Date of experience: March 25, 2025
Florida
1 review
0 helpful votes
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WRONG CHARLIE
April 2, 2025

It's unfortunate that Revlon makes so many "Charlies". I unknowingly ordered the wrong one. I contacted FragranceX.com. They were kind enough to send me a return label, and also told me which Charlies I wanted - which was out of stock. I'm waiting for them to notify me when it is again back in their stock.

Date of experience: March 23, 2025
Washington
1 review
0 helpful votes
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Easy use
March 31, 2025

Easy to use and properly priced. I really enjoy both of my purchases

Date of experience: March 20, 2025
Georgia
1 review
0 helpful votes
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Quick Shipping
March 30, 2025

Quick and easy. Great price. Always a great shopping experience

Date of experience: March 30, 2025
Illinois
1 review
0 helpful votes
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Intriguing
March 29, 2025

I love the experience of the finding the right product to fulfill my needs.

Date of experience: March 19, 2025
Pennsylvania
1 review
0 helpful votes
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Bueno
March 25, 2025
Updated review

No tengo ninguna queja... Envío, Llegada del producto todo bien

Date of experience: March 15, 2025

I liked!
October 12, 2024
Previous review

I liked! Always ok

Date of experience: October 2, 2024
Texas
1 review
0 helpful votes
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Really good
March 24, 2025

Very good experience with this site. Good perfume and good prices.

Date of experience: March 23, 2025
Illinois
1 review
0 helpful votes
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Memorizing
March 24, 2025

Only site I could fine my favorite perfume No where else has it! Always I receive compliments it's smells great!

Date of experience: March 23, 2025
New York
1 review
0 helpful votes
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Perffume debacle
March 23, 2025

Not happy about going to the post office.why was I not called about my delivery? My phone was given to you for this reason.

Date of experience: March 13, 2025
Mississippi
1 review
0 helpful votes
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Fragrant 2025
March 22, 2025

I received the product promptly. I that was enough said about my experience.

Date of experience: March 12, 2025
Michigan
1 review
0 helpful votes
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Still waiting
March 21, 2025

I ordered on 2/27 and I'm still waiting for delivery(as it's 3/11) All it says is that it's arriving late… hopefully it shows up soon as I'm really looking forward to my order.

Date of experience: March 11, 2025
Wisconsin
1 review
0 helpful votes
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March 19, 2025

Ordering was easy and the perfume came faster than I expected. Bottle is a good size and the price was great for the size of bottle that I bought.

Date of experience: March 9, 2025
New York
1 review
0 helpful votes
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March 19, 2025

I love this company, you always deliver on time. I love your discounts.

Date of experience: March 9, 2025
Indiana
1 review
0 helpful votes
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March 19, 2025

So many brand name fragrances at great prices, will be buying again.

Date of experience: March 9, 2025
South Dakota
1 review
0 helpful votes
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March 19, 2025

Best price i can find and delivers in timely manner! This is my second time ordering from them!

Date of experience: March 8, 2025
Hawaii
1 review
0 helpful votes
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March 18, 2025

Extremely fast shipping, especially to Hawaii. Embarrasses big retail stores here on how long they take to ship/ receive fragrances.

Date of experience: March 8, 2025
Puerto Rico
1 review
0 helpful votes
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March 18, 2025

Excelente. Me encanta que siempre llegan rápido y son originales los perfumes

Date of experience: March 8, 2025