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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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We'll probably not buy fragrance X again. The overload you a text messages and emails before you buy and when you buy and you tell them that you never received the product and they tell you they're not responsible which I understand but don't send me an email asking me if I received the product and don't act concerned if you're gonna then tell me you're not responsible for me, not receiving it
Fast shipping but I think products I ordered were watered down. I loved the fragrance but it is not worth the money if you don't smell it except when you first spray it
Product was exactly as described, price was great, and it was delivered within 4 days of online ordering.
Thanks!
Easy to use and comes in timely manner. Carefully packed and arrived with no damage.
It's unfortunate that Revlon makes so many "Charlies". I unknowingly ordered the wrong one. I contacted FragranceX.com. They were kind enough to send me a return label, and also told me which Charlies I wanted - which was out of stock. I'm waiting for them to notify me when it is again back in their stock.
Quick and easy. Great price. Always a great shopping experience
No tengo ninguna queja... Envío, Llegada del producto todo bien
Only site I could fine my favorite perfume No where else has it! Always I receive compliments it's smells great!
Not happy about going to the post office.why was I not called about my delivery? My phone was given to you for this reason.
I received the product promptly. I that was enough said about my experience.
I ordered on 2/27 and I'm still waiting for delivery(as it's 3/11) All it says is that it's arriving late… hopefully it shows up soon as I'm really looking forward to my order.
Ordering was easy and the perfume came faster than I expected. Bottle is a good size and the price was great for the size of bottle that I bought.
So many brand name fragrances at great prices, will be buying again.
Extremely fast shipping, especially to Hawaii. Embarrasses big retail stores here on how long they take to ship/ receive fragrances.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

