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FragranceX

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.


fragrancex.com
Founded in 2001
Hauppauge, NY, United States
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FragranceX Reviews Summary

The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.

This summary is generated by AI, based on text from customer reviews

service
652
value
2,548
shipping
2,556
quality
7,214
This company responds to reviews on average within 4 days

Instant Feedback

111,496 reviews

We monitor reviews for authenticity

DO
2 reviews
0 helpful votes
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GREAT
September 8, 2019
Updated review

Always coming back. I buy all my perfumes from Fragrancex.

Date of experience: September 8, 2019

Great as always
August 24, 2019
Previous review

Great as always

Date of experience: August 24, 2019
Michigan
1 review
1 helpful vote
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Shopping
September 7, 2019
Updated review

Could use a sample pack or like a pick ten samples for 100$

Date of experience: September 7, 2019

You should give better discounts like 5th bottle is...
August 29, 2019
Previous review

You should give better discounts like 5th bottle is 50 percent off or even tenth

Date of experience: August 29, 2019
Wisconsin
1 review
0 helpful votes
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Excellent
September 6, 2019
Updated review

I cant believe I found this on Facebook thank you.

Date of experience: September 6, 2019

I cant believe I found this on Facebook thank you
August 29, 2019
Previous review

I cant believe I found this on Facebook thank you.

Date of experience: August 28, 2019
Mississippi
1 review
0 helpful votes
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Great
September 4, 2019
Updated review

Overall shopping experience was great, hassle free.

Date of experience: September 4, 2019

Overall shopping experience was great, hassle free
August 27, 2019
Previous review

Overall shopping experience was great, hassle free.

Date of experience: August 26, 2019
Texas
2 reviews
0 helpful votes
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Great service! Authentic product at a superb price!
September 1, 2019
Updated review

Quick and easy to shop and checkout. Great prices!:~> I'm smiling.

Date of experience: September 1, 2019

Y'all are excellent!
August 23, 2019
Previous review

Y'all are excellent!

Date of experience: August 23, 2019
Florida
1 review
0 helpful votes
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NONE BETTER
August 28, 2019
Updated review

Good experience with sales and delivery make me a continuous repeat customer. Great prices don't hurt either. THIS COMPANY HAS DELIVERED FINE PRODUCT, AT GOOD PRICES, ON TIME, EVERY ORDER. IT IS A GIFT FOR GIFT GIVING, WITHOUT EVER HAVING TO LEAVE MY DESK.

Date of experience: August 28, 2019

Good experience with sales and delivery make me a continuous...
August 20, 2019
Previous review

Good experience with sales and delivery make me a continuous repeat customer. Great prices don't hurt either.

Date of experience: August 19, 2019
Colorado
1 review
0 helpful votes
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Have not received my order
August 20, 2019

Horrible! I haven't received my order. Plus no contact from them to verify. Been waiting over 7days and was told 3 to 5. Already appropriated my funds and I received no product.

Date of experience: August 20, 2019
Arizona
1 review
0 helpful votes
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Fragrance Lover!
August 15, 2019
Updated review

Always easy to shop and FragranceX has affordable prices!

Date of experience: August 15, 2019

Always easy and fast shipping
August 7, 2019
Previous review

Always easy and fast shipping.

Date of experience: August 6, 2019
California
1 review
0 helpful votes
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Fast and easy!
August 9, 2019
Updated review

Very easy! Hopefully my items arrive quickly and in good condition! If so, I'll be a customer for life!

Date of experience: August 9, 2019

Very easy!
July 31, 2019
Previous review

Very easy! Hopefully my items arrive quickly and in good condition! If so, I'll be a customer for life!

Date of experience: July 31, 2019
Florida
2 reviews
0 helpful votes
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Poison
August 8, 2019
Updated review

I have ordered from FragranceX before and has been great, however, this Poison by Dior does not have the correct fragrance.

Date of experience: August 8, 2019

Fragrance X is so easy to order from and you quality...
July 28, 2019
Previous review

Fragrance X is so easy to order from and you quality items at a great price right from yor home. No having to go fight crowds and traffic. Love ordering from them.

Date of experience: July 28, 2019
Illinois
1 review
0 helpful votes
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Love FrangranceX for NAME BRAND PERFUME
August 4, 2019
Updated review

It was quick and easy. I was able to pull up my favorite perfume and find it in a tester so that I get the most for my money.

Date of experience: August 4, 2019

It was quick and easy
July 26, 2019
Previous review

It was quick and easy. I was able to pull up my favorite perfume and find it in a tester so that I get the most for my money.

Date of experience: July 26, 2019
Colorado
2 reviews
0 helpful votes
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Angel samples
August 1, 2019
Updated review

Very easy. Love the product. However I can't get the samples to work.

Date of experience: August 1, 2019

Very easy
July 23, 2019
Previous review

Very easy. Love the product

Date of experience: July 23, 2019
New Jersey
2 reviews
0 helpful votes
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Sadly disappointed
July 28, 2019
Updated review

Overall very pleased with items. Arrived in a timely manner and were reasonably priced. Only problem was one bottle leaked in the package and apparently was defective as the spray nozzle was bent. Going to order a replacement and see if it is improved. One of the 2 bottles I received was defective and leaked thru the packaging and nearly half the bottle was gone.

Date of experience: July 28, 2019

Overall very pleased with items. Arrived in a timely...
July 19, 2019
Previous review

Overall very pleased with items. Arrived in a timely manner and were reasonably priced. Only problem was one bottle leaked in the package and apparently was defective as the spray nozzle was bent. Going to order a replacement and see if it is improved.

Date of experience: July 19, 2019
Israel
1 review
2 helpful votes
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I have been wearing this perfume for 2 years now and absolutely love it. Never having purchased from this company before I thought that I would give it a shot as they were slightly cheaper that where I normally purchase from. BIG MISTAKE! This is an extremely diluted version of the original scent and only lasts for about 60 seconds before the scent is gone. Buyer beware you get what you pay for. I will NEVER use this company again.

Date of experience: July 26, 2019
Germany
1 review
0 helpful votes
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This was my first time ordering with FragranceX. I found the perfume I wanted right away, couldn't believe how low the price was, ordered and received it only 2 days later. 100% satisfied.

Date of experience: July 21, 2019
Canada
1 review
0 helpful votes
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Offer for FREE Shipping but I get charged all the time. Funny eh
Offer Original product but I Always get fake... I bought the jivago 24k colone. Multiple times and every time the bottles are different and the caps of the bottles peel off very quick.

Hopefully this new order I placed the send me better product.

Order *******

FragranceX attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: July 11, 2019
New Jersey
1 review
0 helpful votes
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I love your site
July 10, 2019

I love your site.
Easy to shop. You always have amazing discounts

Date of experience: July 10, 2019
Florida
1 review
0 helpful votes
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Comes really fast!
July 9, 2019

Comes really fast! I hope the scent stays longer this time.

Date of experience: July 9, 2019
Florida
1 review
0 helpful votes
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It is so convenient to shop with you and the prices are always right!

Date of experience: July 9, 2019
Oregon
1 review
0 helpful votes
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I love shopping from FragranceX, I have always had a good experience and I receive my purchases so fast. Keep up the great work

Date of experience: July 8, 2019