On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
FragranceX Reviews Summary
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I ordered 150.00 worth of cologne and when I received the box in the mail all the cologne was broken. When I called customer service I got the runaround and sent pictures of broken bottles and for a week never heard back. So I called again they said pictures where not clear enough so would not replace them or refund. Terrible customer service DO NOT ever order from them!
This store has a wide assortment and reasonable prices. International shipping costs a lo, though it relates all products and is not the fault of the seller.
Don't buy from these shady scammers I bought 2 perfumes both wear absolutely nothing like the real perfumes after returning the items they have refused to refund me I bought them December 2019 this is February 2020 still not refund and they received my return cause it was signed for with signature they are a big scam selling fake fragrance
Always purchasing my favorite Lacoste essential sport. Apart from this, the site has a vast variety of fragrances and good discounts.
I love the fact that I am sure of the authenticity of perfumes purchased here. The site is easy to navigate, has great prices and shipping is on time. I am a repeat customer who is happy to do business with this company.
Hello,
This review is for Lebanese, I ordered Curve and Invictus, both arrived quickly and best quality, but I paid 80$ for customs and Clearance() So be careful, whatever you purchase expect to pay 50% of its value as a tax. Everything else is perfect.
From first finding FRAGRANCEXi was impressed with staff that aided in my choosing the right item and showing me different price spands and other products of bodily blend with choice i made by VITORIOUS PERFUME
Ery pleasent understood information needed with my card
This company is absolutely fake, rubbish and very untrustworthy one... the government should look into them and ban them from selling perfume. I bought an Aramis mordern leather from them, having used it before, it arrive and I quickly noticed that a cello tape was used to stick the bottom label. Opened the bottle and sprayed it, it smells real but then disappeared within minutes, the real mordern leather will smell for few days on you. Ive asked them for refund and a return label not not a single response from them... I have emailed them 5 times and still no response. A company like this should not exist and should be banned completely.
I like doing business with you as it's great savings.
Ilike doing business with you as it's great savings.
I do all of my shopping at fragrance X.com when it comes to perfumes and colognes for men and women absolutely hands-down the best I wouldn't think of shopping anywhere else thank you fragrance X.
Found exactly what I was looking for which I can't find at any store, so this is perfect!
Found exactly what I was looking for which I can't find at any store, so this is perfect!
Better price than the stores at the mall, I feel like the selection was limited though.
My first time shopping with this business; the fragrance I ordered does not match the authentic version I already have. I ordered this fragrance from this company because it was cheaper to purchase, but the authenticity is to be questioned.
My first time shopping with this business; I will continue to monitor my shopping experience. Thanks!
Great once again... Love the After Pay option. Love the discounted prices.
I am extremely pleased with every aspect of my transition with FX!
Worst service possible. Didn't get item I paid for. Lost a lot of time calling them. They will provide bunch of unreasonable excuses why they don't ship item. Answer was rude that they don't guarantee any shipping. Looks more like scum for me than a retailer. Be careful.
So many options for purchase. Free shipping, no free shipping, Different prices for the exact item.
So many options for purchase. Free shipping, no free shipping, Different prices for the exact item.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members