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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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You deliver on time, exactly what I ordered. Fewer emails would be appreciated.
Still need to use the bottle I have already.
Your products are excellent
And I get what I paid for.
Thank You
The ordering was simple and easy, however the delivery was not seamless and seemed to have additional delays due to leaving its starting point to its end user site.
Fragrancex has many products to choose from and at a reasonable price.
I have been waiting a very long time for this perfume to become available! It smells exactly how I remember!
Easy to search the site. Prices are great and products are authentic.
No gimmicks! Great price and super fast delivery of a product I've enjoyed for many years. I appreciated they "delivered" what they advertised--unlike other online sellers of Dana products, when FragranceX says no shipping fees for a set price, they mean it--whether you live outside the contiguous 48 states or not! Product came in sturdy box, so no jostling and most importantly, no damage to the product. THANK YOU!
You made this painless, and a great savings!
I love this company! My order went Amazingly smooth! This company was quick / smooth! Thank U!
I love this company! My order went Amazingly smooth!
Could not find this item, not many places had it and their rices were much higher. Would definitely buy from fragrance x again, item also arrived faster than originally stated.
My products were fantastically priced and shipped super fast. Great way to shop for all my fragrance purchases.
I have placed a few orders with FragranceX and each time has been easy with great prices, fast delivery and excellent customer service. I will continue to purchase fragrances from them.
Loved how quick the order came, lots of variety. I'd definitely use the service.
It's hard to see the size of the item so I expected them to be larger, but in reality they are perfect fir traveling.
Thanks again for the service. My only hope is one day you will carry the smaller versions of this smell. So the small versions 1.7 oz etc are always out and I travel frequently.
Thanks... Shopped in store and online. Best Deals for me
I tried putting my email for buying a sampler kit and it wouldn't take.
The sampler was misleading. It looked bigger than what actually sent to me.
I tried putting my email for buying a sampler kit and it wouldn't take.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

