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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Delivery was not as promised but over all satisfied.
I was sad, I love this fragrance, but when it arrived, sadly it was not the same smell that I am accustomed to smelling. I wore it anyway, thinking perhaps it was just me and I was in a hurry to attend a meeting. While there, several people commented that I must be using something different than usual, and that they always knew it was me by the great aroma I normally wore. I agreed with them, it certainly did not smell the same, unfortunately.
I'm having no problems so far. So nothings wrong. Great job.
I'm having no problems so far. So nothings wrong. Great job.
The site is easy to manage, there are a variety of perfumes to peruse and the descriptions are detailed.
The site is easy to manage, there are a variety of perfumes to peruse and the descriptions are detailed.
Great buying experience! Simple to navigate website, easy to navigate!
Outstanding prices on Name Brand Colognes! Thanks
Great buying experience! Simple to navigate website, easy to navigate!
Outstanding prices on Name Brand Colognes! Thanks
Quick and efficient, great selections and prices with fast delivery
Everything is alright but you didn't send samples as a gift
Like others houses
I found what I was looking for and placed my order and it was delivered 3 days later. That was quick.
Because of the snow storm it was delayed getting to my daughter but all's well she received it.
I wanted to know if you carry perfume.
Thank you Susan
Very easy and speedy in getting my order. Definately ordering again.
This is my first time ordering and I love it! I got this perfume for way less than the regular price I have seen it! And I will order more...
Shopping was easy, I found what I wanted very easily, and I also found something new that I wanted to try. I was very excited that my favorite was in stock because it's getting harder to find. Navigating the site was very easy.
Shopping was good and simple. My only desire is that there would be a more selection of samples of the products so that we can smell the fragrance 1st before committing into buying. Since Covid-19 can be set onto the bottles by simply touching in case we have to return.
Very happy with the fragrances and the price was excellent and the shipping was fast this is my third purchase with Fragrance X
Very happy with the fragrances and the price shipping was fast this is my third purchase with Fragrance X
My purchase was for a belated gift to myself i have not worn rapture or oscar de la renta in many years i could not believe the prices for the brands i am happy fragrance X is around
Bought this for my fiancee and the price was great and the shipping was really fast. Will be purchasing again in the near future!
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

