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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Always a good experience, will continue to order from this site
Loved the ease of navigating the website. Appreciated the descriptions of the fragrances.
Loved the ease of navigating the website.
Ordered a cologne and body mist, they arrived fast, I got a great price and have no complaints
Easy and the prices are excellent, much cheaper than the stores. I would usually pay $72 for the spray I bought but I got it for $42
Good colognes. I enjoy the fast shipping as well. Thank you for your service.
Sweet short and too the point extremely happy. Would recommend to friends and family.
Excellent products, reminder service, and delivery on time
Excellent products and reminder service
Easy to find what I'm looking for even though you have so many options
Easy to find what I'm looking for even though you have so many options
It's very easy and the selection is amazing. I have ordered multiple times and have never been disappointed
It's very easy and the selection is amazing
The light blue smells like pure alcohol, does not smell like light blue. Scent don't even last.
Excellent service and knowledge by the sakes lady.
Prices are highly competitive and the product very good.
A rewarding and pleasant shopping experience.
Thank you.
Love ordering from FragranceX! Love being able to break up my purchase into 4 payments... love prada candy! This is my 3 order and I plan to order many more! Only thing I wish... they would send samples with your purchase... which would lead to more buying!
I had concerns purchasing a well-known, high end fragrance online rather than from a standard well-known store. My concerns were relieved and I was thrilled to have the package arrive quickly, packaged well and the fragrance to be perfect. Clearly I received the authentic parfum and not a substitute. It was also well below the retail price. I am sold on FrangranceX. I shall return!
Love this site always have what I want and happy with my purchases.
Love this site always have what I want and happy with my purchases.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

