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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Exactly as expected! Fast delivery! Good quantity.
As always the best; being customer for many years.
As always the best; being customer for many years.
Had some difficulty checking out as that particular fragrance did not show up.
Fragrance x is a great online fragrance store with authentic fragrances at good prices
Fragrance x is a great online fragrance
Great experience! Ordered easily, delivered easily. Packaging was great. Products were as great as I expected.
Great! Any fragrance you can think of Fragrance X has it and online shopping is easy
The scents are originals and the selection is HUGE! The shipping is fast.
Not, not, not, okay, thanks! -----------------------------
Order arrived quicker than expected. You get more for less cost!
Very pleased. Received earlier then originally specified. Smells wonderful and get lots of compliments.
I love the Light Blue which I've purchased before. This is my wife's favorite. I also have purchased the Eternity Aqua before which I love this fragrance also. I was blown away by the Dolce & Gabanna Intenso. This is a must have for anyone serious about their fragrance collection. I also purchased the Polo Blue Eau De Parfum This was an excellent decision as well. Beautiful fragrance it is.
My experience was fairly pleasant, you have what i wanted at the time and the price was right. Free shipping was great also. Shipping was fast. Overall a great site to order from.
I got my order quickly and exactly as I ordered. My Mother and I were very happy!
Found the cologne I was looking for at a very good price. Free shipping is a plus. The order arrived before the expected delivery date.
It was amazing. Plain and simple. Good shipping time, good price and good product! Thanks
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

