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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Received as promised. Thrilled to have this perfume 'in stock' at home!
Easy to order, great price. Excited to receive :)
Great variety of top quality perfumes and colognes! And very fast shipping! Thanks again, FragranceX!
Great variety of top quality perfumes and colognes!
I love thats everything is real and how fast it comes so fast
I love thats everything is real and how fast it comes so fast
Awesome experience, no hassle, arrived ahead of schedule, fair pricing,, I will buy all of my perfume, lotion, body wash, colognes here. If your on a budget, but like designer fragrance give it a try you will be amazed!
Shopping experience was easy and quick. I knew just what product I was looking for, and the seller has a website that made it easy to find the product. Also, the shipping was quick.
My shopping experience was easy and quick
I placed two orders with perfume companies that same day, within an hour of each other, and the order from FragranceX came several days ago and I'm still waiting on the other order.
To order is so Quick and easy and was on time I would tell my friends and family about the service you offer and the great deals
I'm am happy with all of my purchases as usual they all smell good nice size and great price for perfume/ cologne lovers you have a lifetime customer
I'm am happy with all of my purchases as usual they all smell good nice size and great price for perfume/ cologne lovers you have a lifetime customer
They requested confirmation by e-mail from my bank. My bank confirmed there as no reason to ask. Shipping took 8 days. Not very good service
I started ordering fragrances online with fragranceX many years ago. Since then I have tried other sites with competitive prices. But I always come back to FragranceX when I want fast shipping and peace of mind that I am getting a fresh and authentic product. I will keep coming back.
Always fast shipping and competitve prices. A fragrance discounter company I trust.
This was my second time purchasing perfume from this site. The delivery was quick and the products were what I expected.
Love the selection and prices. There are some perfumes I would love to find but aren't available here - Like White Tea (RL) and Armani Prive collection
Love the selection and prices. There are some perfumes I would love to find but aren't available here - Like White Tea (RL) and Armani Prive collection
Great! Will show again as my experience with FragranceX has always been great.
Customer service needs some serious work and this company needs a new shipping cause usps is not the way to go if you are shipping orders
My experience with Fragrance X has exceeded my expectations. Thank you for quality fragrances.
It was easy to order and I look forward to looking for more later
Thanks great, it is a good scent and i am admired
The fragrances sold here are the real ones
Prices decent, shipping fast - very satisfied. More coupons would be appreciated.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

