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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Excellent service. Very fast shipping. 100% authentic perfumes.
Great prices great service. Will buy again and again.
Excellent. Quick delivery. Quality fragrances. No complaints..
5 star company and quality original fragrance and perfect customer service
Great service, great pricing on all products as well as precise delivery date.
I've ordered a few fragrances from FragranceX and so far communication and product have been great.
I've ordered a few fragrances from FragranceX and so far communication and product have been great.
The store sent my perfume almost immediately and it arrived in tact.
Everything is good, good product, good prices. I like the perfume I bought, Burberry Night, excellent scent, and new to me.
Received my package after only a few short days of the online order. Many previous orders have been fully satisfactory.
Easy online order and past ordering experiences.
Thank you for making it so easy and inexpensive to buy my favorite fragrance.
Thank you for making it so easy and inexpensive to buy my favorite fragrance.
I appreciate your product descriptions, pricing, selection and customer reviews.
I appreciate your product descriptions, pricing, selection and customer reviews.
Fare prices, item bought today not able to find in store.
Far prices, item bought today not able to find in store.
Very easy, quick delivery, amazing prices with a discount!
Great product great price I love you guys! I will definitely shop again!
I had a good experience! I would like for the fragrance to linger longer. I love Euphoria..
Love it! Very easy to navigate. I also used afterpay which made it more convenient
Good variety of items. FragranceX always has a great description of each product
Good variety of items. FragranceX always has a great description of each product
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!

