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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Fantastic buying experience as always. Dior homme intense is a beast! The only thing I am dissatisfied with is the gift wrapping fragrancex uses now. They used to give you these beautiful, sophisticated looking gift boxes when you requested them. Now when you buy a gift box, all you get is a fabric bag. It is very cheesy in my opinion and I actually ended up just throwing it away and going to buy some gift wrap materials from the store to wrap it myself. In the grand scheme of things it isn't a big deal. I will continue buying my fragrances from fragrancex.com!
There is so much variety to choose from. You just can't go wrong with FragranceX.
User friendly site. Received order quickly. You may actually pay a little more, but you can feel confident in the authenticity of the fragrances.
Very pleased with the ease of ordering and promptness of shipment. Thank you!
Very good lots of products great I will order more
Easy and smooth transaction. Very easy to do business with
Got here really fast, was packed perfectly! 10/10, would buy again!
It was good for the most part. If use this site again in the future.
Love the page, prices and fast shipping the best I've ever experience
Love the page, prices and fast shipping
Alway's ship on time and love the fragrances. I was so happy to find my fragrance from back in the day.
Alway's ship on time and love the fragrances.
Wonder experience package arrived the day they said it would
Very easy shopping and the prices are so reasonable and the perfumes are authentic.
Very easy shopping and the prices are so reasonable and the perfumes are authentic.
Fast easy convenience. Everything was great. From the beginning the process was simple.
Fast easy convenience. Everything was great. From the beginning the pro was dime.
Love the page, find all my favorites at a great price. Thanks fragrance x
Father, son scents
Love the page, find all my favorites at a great price. Thanks fragrance x
Father, son scents
My Wife was absolutely happy with the overall value verses the cost. I would recommend this way to purchase all of your cologne and perfume needs.
The website was super easy to order from and the pricing was unbelievable!
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

