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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Found exactly what I've been looking for for years!
Found exactly what I've been looking for for years!
I placed my order for Dolce and Gabanna was very satisfied when it was shipped to me in a timely manner
Always the best service. The Bentley Intense product is the best of the best just like its' namesake. Recommend Fragrance X as a provider for all similar products.
The experience was quick and easy - and basically uneventful. Everything was fine.
Quick and easy Good price! Product arrived in good condition and on time.
The order came fast and was exactly what I wanted.
Good and friendly, on time, good products! Very good too make business with your company!
Good and friendly, on time, good products! Very good too make business with your company!
Quick Good and Easy. Nothing more to add. Don't ask me for anything more or I will never buy from you again.
Love the brands and cheaper prices. Haven't failed me yet. I've brought from here exclusively for all my cologne needs
Love the brands and cheaper prices. Haven't failed me yet. I've brought from here exclusively for all my cologne needs
I made the wrong selection was just testing fragrances. I will order my old stand by soon. I do enjoy the Jimmy Choo but not the other one.
Great now waiting to see if I enjoy what I ordered
I bought a few testers and a bottle of some Cologne I'm not really excited about but has nothing to do with the site. I do like the smell of the testers. Will probably buy again from here.
L see my favorite cologne on here and l buy! This order was So far so good and shipping super flash! Thank you!
I never have problems buying my Betsy Johnson perfume here. I always get compliments from it how I smell really good and not overpowering. I am a server and got few tables already asked me what's the scent I'm wearing and they even searched it before leaving the restaurant. And I told them to only get it at fragrance.com. Best perfume and I will never change it.
Very fast and very well priced I love my order and I like ordering from y'all
Very fast and very well priced I love my order and I like ordering from y'all
Customer service was great, hope to see some travel sprays
Great I love it fragrance has all the good perfumes
Great I love it fragrance has all the good perfumes
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

