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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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This is my first time ordering from this website so I was a little skeptical about it not in that order from it as fast shipping in the products are real.
Received my order in less than 2 days. Very happy with ordering from this company. Will get my repeat business.
The best products at the best prices everytime! I got a huge bottle for a great deal and it came super fast!
The best products at the best prices everytime!
Love Fragrancex... very happy. Thank you Fragrancex.
Great to do business with. L love English Leather and your company usually have it discounted enough that I can by one or two bottles. Always loved the scent all the way back to high school (1962) the only ones that could afford it were the well to do teens. I vowed that someday I would make enough to buy my own.
This is a legit site and the perfumes I ordered are authentic and at an affordable price. Thank you. Will be ordering more scents soon
I love the way that you can look for certain items.
I love the way that you can look for certain items.
I love it.and it's an awesome. The prices are reasonable and good deals.
Had what I wanted at a great price. Will shop here again. Great experience.
Had what I wanted at a great price. Will shop here again. Great experience.
Greatvery happy with the quick service and the great prices will buy again from you
Always receive product in a timely manner and it is exactly what I ordered.
I really enjoy getting cologne from your company... This time the USPS took a little longer to get it to me than the first order...
It was very easy just waiting on the bleu by Chanel to get in stock so I can buy it
They had almost everything I wanted and then some. Fast shipping everything was very well packed! Will buy from again!
You make shopping for cologne so easy and affordable.
You make shopping for cologne so easy and affordable.
Very Good product, fast shipping and a good variety of perfumes.
Good product and very fast shipping.
Very fast and the price is right. Very informative of where your order is. Multiple products to choose from even though I have my favorites.
Has a strong scent but very nice once it diminishes a bit. Very nice buy.
What I ordered and shows on the invoice is not what I received. Maybe I'm wrong and the invoice that says "special edition" is an anomaly.
I will be returning the item today, hopefully I can get something else.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

