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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
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Awesome, easy checkout and finding items. I couldn't believe I got my order in two days.
Awesome, easy checkout and finding items
Great experience very easy and I love the flex pay.
Great experience very easy and I love the flex pay
Did not get my discount my last bottle was bigger and l paid the about the same price that's not right
Excellent experience! Super fast shipping. Easy to choose a high quality fragrance from a large selection.
Extremely pleased with the lighting service and great products
I absolutely love FragranceX. Great prices, fast shipping! I put all my people on to the site.
Fast and reliable! Not going to right a book. This is my say. Thanks for the good service and prices!
Relatively simple procedure where you just pick what you want and go! The coupons were also a nice touch.
When I sent in my order, I gave my street number address. But when I saw confirmation of the order, whoever recorded my address, added another number to my home address. It was only because of my talking with people at my post office, as well as my mail carrier, about this mistake that the package was delivered to me when it was supposed to be. But this happened only because I had warned the Post Office people of the wrong numbered address. Otherwise, the package would probably have been returned to you and we would have had to sort through it all over again.
Disappointed in size. I got what I paid for, not a deal.
A must go to Fragrance Site. Easy ordering, fast shipping and wonderful service. What a pleasure.
I've been ordering from FragranceX for YEARS & I've never had a problem with my orders. They always have what I want in stock & always for a reasonable price.
Easy to order, good selection prompt delivery mskes this my go to company for all my fragrance needs,
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

