Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
So far so good the product came quickly. It is exactly what I was hoping for.
Found what I was looking for for years... love my lily of the valley!
Easy breezy and confortable prices and loved the variety of perfumes i can choose from. I will purchase more in a near future.
So easy to order and a great selection to choose from!
Only place I buy my perfume. Good prices and doesn't take long to get.
Fast and easy! Love it! I got my perfume quickly and the prices are great!
Great experience will use fragrance x again in the future
Awesome products to chose from and the quality is second to none!
My order and process of it was so fast and I love it. One thing though, I was supposed to get the Free Jewelry Roll for Women with my order, but I did not get it.
Quick, efficient. In the past your product prices & service had been outstanding…. It certainly holds true TODAY!
I was Expect a little bigger items but they are good samples
Received on time and was real. I will probably be ordering from this site again.
Great selection I just wish you gave a 20 percent off
Great selection I just wish you gave a 20 percent off
Thank you. Love my perfume. Id rant on for 50 character letters. But its Fendi. One word should say it all. Wink wink ;D
What can I say, but it's one of the most beautiful scents out there! I feel unless you know Fashion main stream America doesn't know of the designer Costume National and their beautiful Fragrance "Soul" this Fashion house from Italy is spot on with everything they do so do yourself a favor get some Soul!
My last purchase was not good because 2 boxes of parfums were open, head over heels I ordered in 3.9 oz but it came in 1.9, Seriously? It is not what I ordered
My last purchase was not good because 2 boxes of parfums were open, head over heels I ordered in 3.9 oz but it came in 1.9, Seriously? Thata not what I ordered
My last purchase was not good because 2 boxes of parfums were open
Not as the original.
Seems watered down. It's does not retain its fragrance on the skin.
Not as the original.
Seems watered down. It's does not retain its fragrance on the skin.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

