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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Delivery was fast. Very pleased. This is my second time ordering
Done
Excellent price! Received the merchandise very quickly and will Order again!
Exexcellent Experience.
I didnt like the idea of purchasing a Tester, but it would not let me choose a regular bottle.
The shipping time always been fast and the products are 100% authentic!
Love the fragrance. I've used this perfume since 1977. Love and will continue using.
Love the fragrance. I've used this perfume since 1977. Love and will continue using.
Always great service and fast delivery making another purchase very soon
Finding my perfume was easy and loved the prices. Will definitely buy again! This is my third purchase already.
Always Excellent! Site is easy to navigate. The prices are Great and you receive your order fast. I always give FragranceX a 10 out of 10 rating.
Hoth is a little cold but the FragranceX shopping experience was top notch.
The day I received delivery of Paco Rabanne, I receive notice of a Price Reduction on that very item!
What terrible timing. I should receive a credit don't you think? I hope I won't find the same happening with the "Joy" that has just been shipped.
Easy to use website, shopping and checkout process! Thank you!
Easy to use website, shopping and checkout process! Thank you!
Excellent, outstanding, remarkable, incredible and perfect
So easy to order, I read some of the reviews and tried a new fragrance. I love Elizabeth Arden's Green tea and tried the Green tea with bamboo. It is now my new favorite!
Fast shipping and great product selection! I got to purchase discontinued fragrances from this site which is amazing!
Easy process! Cheap price and super quick delivery... So happy
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

