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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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It was easy to find the fragrance I was looking for at a reasonable price. It arrived in excellent condition and in about a weeks time. Thank you so much!
Shopping is easy and streamline to navigate on the website. My products were what I expected and more.
Shopping is easy and streamline to navigate on the website.
I'm happy to find the fragrances I like that have samples, great prices too!
I'm happy to find the fragrances I like that have samples, great prices too!
I placed an order with u on same day as another company n I got yours in 3 days while it took them 15 days. I
Best price and fast shipping! Only place I'll but from now!
Ordering went well, it arrived on a timely manner and is performing as expected.
I was very please with the fragrance nothing that i had bough compared with the scent and thanks for the web site. Will be ordering more products.
Great all around, the price, the site, the whole thing. FragranceX, is the only place I'll be ordering my PERFUME from.
Prices were way below retail. Shipping was fast. And my bottle was well packaged.
They have one of my favorite colognes and very cheap. Dolce and Gabbana dark blue. Thank you so much!
Delivery was fast. Very pleased. This is my second time ordering
Done
Excellent price! Received the merchandise very quickly and will Order again!
Exexcellent Experience.
I didnt like the idea of purchasing a Tester, but it would not let me choose a regular bottle.
The shipping time always been fast and the products are 100% authentic!
Love the fragrance. I've used this perfume since 1977. Love and will continue using.
Love the fragrance. I've used this perfume since 1977. Love and will continue using.
Always great service and fast delivery making another purchase very soon
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

