Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything was as expected, packed well. Received in good condition and quick. Will order again.
Hassle free shopping and shipping experience. Excellent selection of products availability
Good. Fast service. You have such a good selection of fragrance
Would recommend this site to anyone - very pleased
Wonderful! I always have the best experience ordering from fragranceX. Wouldn't ever go with anyone else!
Bought it for my guy friend, an he loves it! We are huggers, an all my lady friends always compliment him on how good he smells! Of course I love it too! He smells great!
There are plenty of options on fragrances Fast shipping, great product and a new bottle of greatness. Also i received a coupon on a future order so you know i have to use that thank you. What else is there to say... until i purchase again...
I ordered a fantastic frag at a great price, got a coupon code as a new customer, and my order arrived super fast!
Thank you for the ads. Super fast shipping and super safe packaging.
Great Smelling cologne first time trying the Coach Fragrance and I nice smooth smelling cologne. Got a lot of likes for the fragrance.
Ordered before, had same good experience this time.
Everything was easy and exactly as described. I will order from here again.
Easy to navigate website. The descriptions of the perfume are spot on. Very affordable for quality perfumes
I love shopping on this site it has all of my favorite fragrances
I love shopping on this site it has all of my favorite fragrances
Great Company. Good Prices. Iconic smell. First time I have purchased it in 12 years.
Great! Just looking around and found this perfume I use to wear long ago.
The cologne is Great, nice prices and it really takes me back s little bit. Haven't wore cologne like this in a while.
Everything I use to wear in Highschool is here. Brought back memories
The price is good, nice product and fast shipping I going to buy again in this place
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

