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Discount perfume, discount cologne, discount fragrances, discount after shave and discount body lotions with Free Shipping on orders over $35 at FragranceX.com.
The company has established a strong reputation for its extensive selection of fragrances at competitive prices, with many customers praising the ease of navigation on the website and the quick delivery of orders. However, significant concerns have emerged regarding customer service, particularly issues with order fulfillment, stock discrepancies, and inadequate support when problems arise. Customers have reported dissatisfaction with the handling of returns and delivery mishaps, indicating a need for improved communication and reliability. Overall, while many appreciate the product offerings, the company must address service consistency to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Very easy, smooth, reliable and always genuine products! Thank you!
Very satisfied with my order. Received my order in about a week. All my fragrances smell divine. Will definitely purchase from them again.
Awesome very quick and exactly what I ordered. Delivered as promised
I love shopping for fragrances. Alrhough the selections today are vast, very few are original or different. Each time over 50 years I have found what I wanted to be my signature fragrance it has been discontinued in a short window.
I got me and my man a couple different smells and I am absolutely in love with the quality of the these products!
The shopping experience was good. The fragrances arrived quite soon. And we're packaged appropriately.
Compared FragranceX with Fragrancenet and found the former price slightly than the latter w/free shipping - sold...
Quick and easy shopping experience, great quality!
Easy to find, love the option for tester!
I am so pleased with my purchases. I love that you ship so quickly.
The experience was easy and quick, the cologne was reasonably priced.
It has been great. This particular fragrance is hard to find but when they get it in I get a email and can respond quickly to buy it.
Simple! And no hassle driving to a store. And my fragrance was delivered to my front door.
Simple! And no hassle driving to a store. And my fragrance was delivered to my front door.
I appreciated the low cost but wish my 2 favorite colognes had not been discontinued. Chloe and Chloe Narcissa. The new one I ordered Chloe New, just doesn't suit me. Smells great but not on me. Loves baby soft is from when I was a teenager, used it then, and I gave it to my 10 year old niece, she likes it.
Product always right and packed carefully. My go to fragrance shop.
I have been ordering from FragranceX for a long time and always happy with price and delivery
I have been ordering from FragranceX for a long time and always happy with price and delivery
Fast and easy. Reasonable prices as well. My first time shopping and i am very pleased. This is my go to site from now on.
Fast and easy. Reasonable prices as well. My first time shopping and u am very pleased
Love this perfume! Delivered fast and it smells so good, just like baby powder! My new favorite perfume, definitely will order again!
I was very pleased at the prices and amazed at how fast the shipment was. I will definitely order again.
Answer: Hello! I can confirm that the request for a verification code is legitimate. You simply need to call the merchant services department (not the regular customer service team) and request the 6 digit code that verifies the transaction. This is a safety measure to guarantee that the transaction is authorized by you. Note that only the cardholder would be able to get this information from the financial institution. In case you have additional questions, please do not hesitate to contact us. Have a great day!
Answer: Bonjour Stéphane, Merci de nous avoir contactés au sujet de votre commande numéro 72540199. Nous vous confirmons qu'un email contenant les informations de suivi et les mises à jour de livraison vous a déjà été envoyé. Nous vous invitons à vérifier votre boîte de réception ainsi que votre dossier de courriers indésirables au cas où le message s'y trouverait. Si vous ne parvenez pas à retrouver cet email ou si vous avez besoin d'une assistance supplémentaire, n'hésitez pas à nous répondre directement. Nous serons ravis de vous aider.
Answer: Hi Maria! We are very sorry to hear about the issue with your order and completely understand how upsetting it must be to lose one of your favorite perfumes. 💫 All our orders are carefully packed to help prevent any damage in transit; however, sometimes mishandling during shipping can still occur. Please reach out to us via email at [email protected] so we can make this right for you. Thank you for your patience and for trusting FragranceX with your fragrance collection!
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Anne! Thank you for reaching out. For assistance with changing or updating your delivery address, please contact our support team directly by email at [email protected]. Please note that an address can only be updated if the order has not yet shipped. Once an order is processed and sent, we are unable to make changes to the delivery address 📦 We will be happy to assist you as soon as we hear from you.
Answer: Hi Ulita, We'd be more than happy to assist you with checking your orders. Please email us directly at [email protected] with your account details, and our team will review everything for you promptly.
Answer: Hi! Shipping timeframe to South Africa is typically 15-20 business days, based on experience of past orders.
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi! Please reach out to [email protected] for assistance with this situation. Thank you!
Answer: Hi Luke! Yes, it is legit. We need the contact details to provide to the carrier, in case they need to reach out to you. Thank you!

