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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,237 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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They always ship very fast and very quick and I love the service so much
I purchased 3 small items that you can't get in the US. These items were shipped in a box to my UK address provided by forward2me. When they received the package they had to combine and repackage them. This part was the only part I didn't understand or like. Why do you need to combine and repackage something that was already combined and packaged? After that they shipped my package to the US and less than a week later I had my items. Their shipping rates are reasonable and I'd defintely use their service again.
I'm a regular customer to forward2me, I needed the service in cases I needed some electrical devices that are not available on my local Amazon or other stores, Amazon UK and other UK stores have the same electrical input requirement as my area (ksa),
Picked forward2me as my forwarding service, and I never looked back
Yes its a bit on the expensive side, but I did save a measurable amount with them when is using their repacking /consolidation service
In summary:to my knowledge, this is probably the most reliable forwarding service from UK, and I tried a few
The outside packaging and the inside packaging were torn as if pierced, so I guess the package was not handled properly before it arrived to me from the Forward2me warehouse.
Hi Tadashi
Thanks for your feedback.
Please note, all damage or loss claims need to be notified to us via email within 24 hours from receiving the shipment at your address. Please see section 12 from our terms of trade https://www.forward2me.com/terms-of-trade/.
This is to ensure we are still within the stated timeframe to be able to submit a claim to the courier if needed.
Please contact our customer experience team to provide further details relating to your damaged shipment as soon as possible and we will do our best to help get this matter resolved for you
I hope this helps you further
Kind Regards
Hayley
I ended up paying over £300 to ship a strong metal light shade worth about £100 from the UK to Singapore. The range of prices quote was absurd: about £300 to £700.
The goods were massively overpacked by Forward2Me which hugely added to the weight, size and cost of the transport.
Hi Andrew.
Thanks for your feedback.
There are only 2 factors that determine the price for shipping. These are size and weight.
Repack for Saving aims to 'reduce unnecessary empty space. Combine all items into fewer boxes. Discard any retailer or manufacturer packaging at the discretion of forward2me'.
Unfortunately, Repack for 'Saving' was not possible for your package due to the types of item inside. We did include additional packaging to ensure the goods were fully secure and protected for transit.
The original dimensions of the package did not change. The chargeable weight for the shipping price of the package prior to repack was based on the size of the package as the greater weight- not the actual weight of the package. After the repack was completed the size of the package remained the greater weight. The additional packaging that was added to the goods and the increase to the actual weight of the package did not effect the final shipping price paid.
The shipping price paid was still within the original price estimates shown prior to repack.
We are committed to offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
I'm a long-time customer, and forward2me really excels in what they do. I rarely leave a review about a post-purchase experience on a website, but this time I felt compelled to do it because these days it's not too often that we get the level of service that they provide. I'm just used their service to buy a print in Japan and we got the package in less than a week. Hard to believe but that's what they did. Highly recommended.
Yet again, a very smooth experience and fantastic communication. After running in to abit of a complication one of the customer support staff was extremely helpful and patient with me and my questions. Package arrived fantastically packed to keep my glass ornament safe and sound. It's safe to say forward2me will be seeing a lot more of me in the future =].
I had a issue wnd reached out to customer service Nicca was assigned to handle my issue and she went above and beyond to take care of me I'm beyond satisfied with the way the situation was taken care of I would recommend this company to my friends and family!
Hi Jonathan.
Thank you very much for your feedback.
We are really pleased to hear that you were satisfied with our service and with the support that was provided to you by our Customer Experience agent, Nica.
We look forward to offering you our shipping services again very soon. Take care.
Kind regards,
Hayley
Quick and safe delivery, the only problem is I had to way customs cash on delivery, as there was no option to way online before delivery
The postage was quick the customer care team very helpful. The forward postage cost was very expensive and I wasn't given any indication of postage cost beforehand however without the service I would not have been able to buy my item
Hi Will.
Thanks for your feedback.
All shipping quotes to Australia from the pricing page will not include GST because this needs to be calculated from 10% of the total purchase value of the goods as well as 10% shipping cost.
We are required to recover GST on behalf of the Australian Government from all customers who are shipping goods to Australia that are less than $1000 AUD total value. Further information is also available from the FAQ's section on our website https://www.forward2me.com/australian-gst/ and from our 'Ask the Experts' page https://www.forward2me.com/ask-the-experts/
For peace of mind forward2me offers two unique benefits:
1) Free return to sender. If you don't agree with the shipping options you can opt for the return to sender service within the website and we cover 100% of the cost.
2) Price match guarantee. If you find a cheaper price from a competitor, please just send us the details and we will match it- further details can be found here: https://www.forward2me.com/price-match-guarantee/
It appears you have already shipped your goods but please do still contact our Customer Experience team and forward the details of any company offering the same service cheaper and we will refund the difference.
Kind Regards
Hayley
Our shipments came in exactly as we wished with everything in perfect condition. After placing our order we expected to wait a while for everything to arrive but we did not have to wait long at all. Within only a couple weeks our forwarded product showed up.
The consignment arrived damaged in terms of the manufacturer's packaging. Severe kinks, and wear and tear on the packaging of items. Several items of the consignment were unsealed WITHOUT my permission. Most of the items had a quality check seal which was broken upon delivery. However, no products were damaged. Paid For a premium service known as Protect+ and opted for Optimise for Safety prior to shipping to ensure careful dispatch. No safety measures at all were noted: The Optimise for Safety option was clearly DISREGARDED and the Combine and Repack service team RECYCLED the same Amazon Box(thin cardboard box) that contained the initial inbound order. There was no cushioning on the inside. All items were closely packed and stacked together. Unacceptable Service, provided a huge amount of money spent to get it to me in pristine condition. Would definitely NOT recommend their service. Several other counterpart services were used in the past and, I NEVER had a consignment that arrived physically damaged to me.
Hi Sultana.
Thanks for the feedback.
After a thorough inspection of the the images provided, it was concluded that there had been no physical damage on the items therefore we could not offer you a claim under the protect + guarantee.
Please check this link terms of trade https://www.forward2me.com/terms-of-trade/
11.5 In the event of loss or damage to Goods we will reimburse the related Forwarding Fee (pro-rated where a Consignment comprises multiple items but loss or damage only occurred to part of the Consignment). Please also refer to Section 9.2 'We may need to inspect the Goods, which could include opening packages where necessary. If we do this, we will re-package the Goods so they are packaged to a similar standard to when we received them. Although we will use reasonable endeavours to avoid doing so, you acknowledge that as part of this inspection we may have to break the seals on some Goods.'
If you need further assistance please contact our Customer Experience team.
Kind Regards
Hayley
While I paid for priority shipping, the package sat for over a week to be cleared through import.
Hi Marian,
Please note, all transit times stated for the courier services from our website are subject to any transit or connection delays and local customs clearance. Customs are government lead departments and any delays that incur in relation to the clearance for shipments through your local customs are beyond both our control and the couriers. You can find further information from section 9.1 on our terms of trade https://www.forward2me.com/terms-of-trade/
Kind Regards
Hayley
I used their services to order a mathmos lava lamp in Canada and although you have to expect it to get repackaged and pay about 150$ CAD in shipping, they are fast to proceed your item and ship it upon arrival at their warehouse and I received it in 3 days.
So far so good. Service has been great and delivery time has been exceptional. Definitely feel safe using this service.
Very helpful service, however response timing was quite long and in the middle hours of the night
I was unaware of many things, but thanks to customer service, I reached out to a person named Aimee, a good person with good behavior and quick response. He resolved all inquiries within a day. I am very happy
The mobile version of the website works a little different to the desktop version, could only apply certain functions on Mobile. Apart from that everything else went super smooth. Thanks for the awesome service
UPS - The worst company ever. A lot of secret charges
Hi Stelios.
Thanks for the feedback.
If you have experienced specific problems unrelated to price then please provide details and I will investigate further. If your concern is purely related to price then for peace of mind forward2me offers two unique benefits:
1) Free return to sender. If you don't agree with the shipping options you can opt for the return to sender service within the website and we cover 100% of the cost.
2) Price match guarantee. If you find a cheaper price from a competitor, please just send us the details and we will match it- further details can be found here: https://www.forward2me.com/price-match-guarantee/
It appears you have already shipped your goods. Please contact our Customer Experience team and forward the details of any company offering the same service cheaper and we will refund the difference.
Kind Regards
Hayley
Easy and efficient service to use. Especially impressed with how they quickly combined 4 parcels into one and dispatched them.
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Hi Perry
Thanks for your feedback.
There are packages that we receive and mark as 'Repacking Required' either because we have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping or because we feel there would be a sufficient amount of excess space to save you by repacking. The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received.
If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards
Hayley