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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,239 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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I was so surprised when I received the shipment.
Initially, I was wondering about the high shipping cost but thought I was possibly underestimating the volume of the products to be shipped. This is due to forward2Me so far being very reliable and thoughtful in packing up parcels, which is the reason I didn't question it.
When I received the parcel, I was surprised, shocked and annoyed. The carton size was so big, my products didn't even fill up half of the cartons chosen. Additionally, the carton was filled up with those foam pallets, which are extremely bad for the environment.
Again, this is not a service I know from Forward2Me. The shipping cost would have most likely been half, if the person arranging the packing, would have done their job properly.
They were very fast sending my package from the UK to the US. I would use them again!
I don't like how forward2me starts emailing its customers threatening emails by the second day to hurry up and pay for a shipping service or your order will get cancelled. Not sure what that means….perhaps they'll keep my purchased goods? I think there's a name to that!
Efficient, quick, reliable and cost effective service.
Forward2me is really awesome.
I have had great success in getting my Euro items through F2Me, however, the shipping costs have gotten quite expensive.
Hi Cathy.
Thanks for your feedback.
We are committed to offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
The courier service used is expensive and I did not have a choice but to add on re-packaging and consolidation for my one item a sleeveless top. Customer service said that it must be done else the freight will cost more. But I paid ~GBP43.30 - it is way too expensive versus other forwarding sites (that probably is able to pass though some of the synergies/ties-up with courier companies as cost savings to us)...I will not use this any more.
Hi Sunn.
Thanks for your feedback.
There are packages that we receive and mark as 'Repacking Required' either because we have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping or because we feel there would be a sufficient amount of excess space to save you by repacking. The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received.
If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
For peace of mind for all of our customers, forward2me offers two unique benefits:
1) Free return to sender. If you don't agree with the shipping options you can opt for the return to sender service within the website and we cover 100% of the cost.
2) Price match guarantee. If you find a cheaper price from a competitor, please just send us the details and we will match it- further details can be found here: https://www.forward2me.com/price-match-guarantee/
It appears you have already shipped your goods. Please contact our Customer Experience team and forward the details of any company offering the same service cheaper and we will refund the difference.
I hope the information provided is useful.
Kind Regards
Hayley
A very bad service provider that only put you on a situation that is the only options you can go with it.
Hi Akram.
Thanks for the feedback.
The UK Tax Free warehouse in Guernsey is part of the Channel Islands. The shipping prices can be more expensive in comparison to shipping from the mainland UK warehouse and there is only DHL Express service currently available to customers who are using the Tax Free warehouse in Guernsey. You can also find out more information by visiting the resource hub on our website where our experts explain all about Tax free shopping, volumetric weight and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
We are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you find a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you were being charged for the return service from your account, this is incorrect and we would appreciate if you could send us more details about the charges you were being shown for the Return to Sender service from your account so we can look into this further and resolve it.
Since you have now shipped your package and not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
I bought a product in UK that could not be delivered directly to Germany. So I was looking for a way to find someone to do this for me. I searched the internet and found this company. Forward2me gave me an address in the UK to wich I could have my order sent.
Then everything worked reliably.
Since I hadn't expected my delivery to take so long to Germany, I was of course a bit skeptical and kept in touch with Forward2me.
They were always friendly and answered promptly, day and night. I would like to give a speciel mention to Aimee, wo always answered my questions with patience, put me at ease and gave me hope. It took a really long time because Royal Mail was on strike, but finally my delivery arrived in Germany after 17 days in transit. I was very happy when the postman gave me the package.
I can highly recommend this company, it is not particularly cheap, but the only way for me to have goods delivered from UK to Germany.
All in all I am very satisfied, and I want to thank all the stuff once again for doing a good job.
If necessary, I will gladly use this company to order again.
Hi Roswitha.
Thank you very much for your feedback.
We are really pleased to hear that you have received your shipment and that you were satisfied with the communication and support that was provided to you by Aimee.
We look forward to offering you our shipping services again very soon.
Kind regards,
Hayley
I ordered from a Uk based stored to ship to France. Because a cyber incident at the Royal Mail, my package was delayed. Customer service were very helpful in providing information and my package was delivered just a few days later. Would definitely use again!
Very fast delivery from UK to Germany. Thanks for your Service.
It all went smoothly and I would advise potential users to make sure that every single detail of the Forward2Me address is included... I missed out a bit (because it didn't fit the address template used by the store) and had to repeat the process.
I definitely struggled a bit with the website and getting the invoice in (now know how to make an email into a pdf) so that's good! I definitely would recommend this site if you live outside of the UK. It definitely worked for me and the clothing came quickly from them once it was sent. They have good communication skills and are very helpful to getting you through the system. They are very reliable and for real so don't hesitate to use them. Good luck!
From start to finish my transactions were smooth ones. I did both the personal shopper service and having items delivered to my freight forward address, and both were quick, efficient and no problems. The price to ship to my country was not high as expected. I did business with another popular courier and Forward2me was way better than them, so sorry I did not stumble upon this company first.
Their site is easy to maneuver and they do their best to inform you of what is happening via email every step of the way.
I look forward to doing business again with them.
Worked out perfectly fine. Purchased on eBay using my UK address. Purchased 1/9. Received 1/28. Not bad considered the journey!
Great way to bridge overseas purchases. I kept missing the restocks for a pair of shoes I really wanted here in Australia. I looked in UK because they had much better options, but international shipping wasn't offered. I'm so glad I found forward2me because now I have a style that's not offered here that no one else is wearing. The customer service was great and super fast to help when I got stuck with placing my first order. I found the pricing very reasonable for the express overseas DHL. Already planning another order!
I had used a few different conpanies in the past before I found Forward2me. They are by far, the best. Reliable, very fair pricing, great service, excellent response time.
Forward2me made it very easy for me to purchase items located in the UK, which otherwise I could not have acquired. I appreciate the service. It's quick, simple and gets the job done.
Carrier lost my parcel, supposedly delivered in a pickup store but i've went three days there and no luck finding it.
The UK tax free thing was a bit confusing so i didn't bother but i probably coud've dodged 35€ in taxes so there's that.
Hi Lucas.
Thanks for your feedback.
UK Tax free does not refer to any potential destination duties and taxes. All of the shipments that we dispatch from the Tax Free warehouse are under the delivery terms of (DAP) 'Delivered At Place' or (DDU) ‘Delivered Duties Unpaid’.
This means that any potential import duties and taxes owing upon entry into the destination country would be the responsibility of the receiver to pay.
For further details about shipping from Tax Free warehouse please check out our 'Ask The Experts' page from our website.
https://www.forward2me.com/ask-the-experts/tax-free-shopping/
Please note, all loss claims for shipments should be notified to us via email within 24 hours after delivery was confirmed by the carrier. Please see section 12 from our terms of trade https://www.forward2me.com/terms-of-trade/.
This is to ensure that we are within the stated timeframe to submit an investigation and claim to the carrier if needed.
Please contact our customer experience team at [email protected] to provide further details relating to your lost shipment and we will do our best to help get this matter resolved for you.
I hope this helps you further.
Kind Regards
Hayley
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Hi Mick.
Thanks for the feedback
We are a legitimate parcel forwarding company and have no means for retaining any of our customers packages or goods.
The SHIPMENT AWAITING PAYMENT email is automatically generated. It is a reminder email to notify all customers that the deadline to complete payment for their shipping invoice is coming to an end.
There is a 24 hour expiration deadline on all shipping invoices processed from customer accounts. We only send the remainder email 1 hour before the shipping invoice is due to expire if payment has not yet been completed.
If you need further assistance, please contact our Customer Experience team
Kind Regards
Hayley