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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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I've been using formard2me for a long time. I'm usually combining multiple packages to save from shipping and the final package is compact and very well packed. Shipping prices are still great.
Also, it's worth mentioning that I'm very satisfied with the customer service.
I was interested in purchasing a special bottle of whisky to be shipped to the US. I researched all their website policies and FAQ beforehand, to ensure the service was offered and available. I even ensured that my state of residence allowed alcoholic shipments.
I placed the order for the alcohol and it arrived at Forward2Me swiftly. When I attempted to pay for the forwarding services, I was told that because the shipment contained alcohol, I needed to contact Forward2me directly to arrange shipping. I reached out and was then told about all of the requirements to ship alcohol to the US and that Forward2me has NEVER been successful with personal shipments of alcohol. They recommended that I contact a private broker to arrange shipment; private brokers charge £200-£300! It's just one bottle of alcohol.
At this point, I feel straight bamboozled. I'll never use Forward2me's services again and absolutely do not recommend.
Registration is very simple, as is the process. Everything is explained and traceable. The order worked wonderfully and the goods arrived with me. Thank you very much. I am very satisfied.
Honestly exceeded all my expectations! What a great company to deal with. Thanks Chris!
Hi Brian
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Chris.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Did 1 delivery and expected the price to be lower, as per the pricing guide. Still waiting for the parcel delivery
Hi Nelson
Thanks for your feedback.
FedEx Connect is classified as a budget economy service. The transit times for FedEx Connect can be much longer in comparison to FedEx Economy or Priority service. The tracking updates for shipments with FedEx Connect can also be delayed as they do not fully update until the shipment reaches the destination country and are scanned by the local third party courier. All shipments that are sent through the FedEx Connect service are cleared through the local postal services within the destination country and this is a non signatory required courier services. Usually FedEx Connect service can take up to 14 days for delivery to be completed. Your package has since been confirmed as delivered on 7th Feb 23@13:28 local time. We feel you have had a very successful first delivery experience through the FedEx Connect service.
For peace of mind for all of our customers, forward2me offers a price match, free return to sender, and refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
As you have already shipped your goods and not taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund to our Customer Experience team via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/). You can also find out more about our processes by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Kat took time to personally assist me. Felt like a true customer!
Hi Ben.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Kat.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
First time forwarding anything so I'm not experienced with freight forwarding.
I found their website so easy I felt as if I was missing something. Their information when items arrived was thorough, and picking a shipping option and payment method was incredibly easy as well.
I really appreciate the service and will absolutely use it again.
Aimee has provided excellent customer service. I wasn't expecting an email but she took the initiative to reach out and provide an update with the status of my parcel and provided a solution that'll best help me. Great work to Forward2Me and your staff. Thank you
Very good service for overseas customers.
Excellent response to queries - Aimee was very helpful. Reasonable price, fast shipping and the package arrived as expected.
Easy and fast process but it's very expensive, need to reduce their prices considerably
Hi Victoria.
Thanks for the feedback.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
If you have not yet taken advantage of our Price Match and Free Return to Sender options, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need any further assistance, please do not hesitate to contact our Customer Experience team.
Kind Regards
Hayley
Gave me the option to wait a day and reduce my packaging cost, reduced it but 70% or so, was fantastic, other then that very proffesional and all worked perfectly, great company will try and use again in the future
Fast reply all my problem taken care and there was guidance along the way
This was my first time using forward2me to have an item from a UK retailer sent to Germany. The process was seamless. I would use this service again.
Is an excellent service. Its expensive but if you want the product this company it works.
They are very communicative and great at forwarding. However, the price originally quoted ended up doubling because of box size. Everything leads you to believe it's based on weight when you get the original quote.
Hi Cole.
Thanks for your feedback.
There are only 2 factors that determine the price for shipping, which are weight and size. Please note, it is not always guaranteed that a combine and repack service will reduce the prices for shipping. This is dependable on the types of goods that are being repacked, if there is a a sufficient amount of volume to be saved by repacking or consolidating and we also need to consider if reducing or removing excess space or volume would effect the overall safety of the goods in transit.
You can find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
For peace of mind for all of our customers, forward2me offers two unique benefits:
1) Free return to sender. If you don't agree with the shipping options you can opt for the return to sender service within the website and we cover 100% of the cost.
2) Price match guarantee. If you find a cheaper price from a competitor, please just send us the details and we will match it- further details can be found here: https://www.forward2me.com/price-match-guarantee/
It appears you have already shipped your goods. Please contact our Customer Experience team and forward the details of any company offering the same service cheaper and we will refund the difference.
I hope the information provided is useful.
Kind Regards
Hayley
Good customer service. However, I need to instruct them to put extra pictures every time the parcel is arriving. They should not be notified as I am a very loyal client
Best
£50 to send a couple of pairs of pyjamas, plus Fedex charge another $15 when they deliver the parcel at the door.
Hi Tom.
Thanks for the feedback
At forward2me, we are always transparent about our pricing and guarantee there are no hidden costs involved in our estimates. We are also committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee;
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
Please note all shipments sent through our service are dispatched with the delivery terms of DAP (Delivered at Place) or DDU (Delivered Duties Unpaid). This means that any potential import duties and taxes owing on entry into the destination country would be the responsibility of the receiver to pay. Further information about International Deliveries can be found from section 8 in our terms of trade on our website https://www.forward2me.com/terms-of-trade/
If you need further assistance, please contact our Customer Experience team.
Kind Regards
Hayley
Ordered a bottle whisky. Very friendly and very fast service. Great customer support.
I ordered 25 Things to Forward2Me but I only got 24
The other one is missing and I Didn't got a notification about that one thing
I paid for it and didn't got it
Hi Tom.
Thanks for the feedback.
I can see that you are working with our senior customer advisor, Aimee, in relation to your missing package. Please continue to work with the customer experience team.
We would appreciate it if you would reconsider your rating while we continue to work on this for you.
Kind Regards
Hayley
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Kiev,
Thanks for your feedback.
We do offer various courier services for shipping alcohol internationally however there are some countries who restrict imports of alcohol. We cannot offer shipping services for alcohol to all international countries and we strongly recommended that you contact our Customer Experience team first to determine if we would be able to offer shipping for alcohol to your country prior to purchasing.
These guidelines are stated from the FAQ page on our website https :// forward2me.zendesk.com/hc/en-gb/search?utf8=%E2%9C%93&query=alcohol.
You can also find further information about the requirements for shipping alcohol through our services from our 'Ask the Experts' video page https://www.forward2me.com/ask-the-experts/alcohol-shipment/
It is clear that you had not correctly followed the guidelines from the FAQ page on our website and you did not choose to contact our Customer Experience team prior to purchasing your alcohol order to our UK address.
Just so you are aware, forward2me do offer free return to sender. Simply request the Return to Sender service from your account and we will handle the return shipping for you completely for free.
I can see you have been put in contact with Chris, our senior customer experience advisor, who will assist you further and discuss the available options for your alcohol package from our UK warehouse.
Please remove this review or reconsider your rating.
Kind Regards
Hayley