On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
We monitor reviews for authenticity
Easy to use, prompt at answering all questions via email, fast and efficient service.
Great customer service from the team to work with me to resolve an issue that arouse from my purchase. The fastest I've ever had anything delivered half way across the world. Less than 48hrs door to door. Very pleased to have used forward2me and will use them again.
Very efficient service from uk to canada, would highly recommend
I had a problem with an item that was not properly delivered and Nica in no time engaged with me and swiftly and deftly resolved the problem. Her exalted level of performance demonstrates how well individuals can elevate the client experience
Great support and help given to a new user of the platform via live chat and also whatsapp
I love the "combine and repack" service! The team did an excellent job reviewing the package, and suggesting that shipping fee could be lowered by repacking the package, avoiding unnecessary volumetric weight. I didn't have such flexibility with previous forwarding agent.
It took a little while to figure everything out, but now that I have the hang of it I will be using Forward2Me again!
Excellent in every way. I had my crate in 3 days and it was in good condition. Very pleased with this company.
The site is easy to navigate. I was kept informed of all updates. I received my order quickly. I will absolutely use this service again.
I agreed to a delivery charge of around €82 and when I picked up the delivery I got an extra invoice for delivery of €419. I never consented with these costs.
Hi Sara,
Many thanks for your feedback.
We are sorry that you feel dissatisfied, the fee you refer to is a duty and tax charge and as per our terms of trade, section 8, from our website, all shipments that are dispatched through our services are sent under the delivery terms of 'Delivered Duty Paid' or 'Delivered At Place' with all of the tracked couriers from all of our available warehouses. Any duties and taxes owing for shipments upon import into the destination country would be the responsibility of the receiver to pay. If you are disputing the total duties and taxes that have been charged for your shipment, it is the responsibility of the receiver to contact the courier from the destination country to review the charges further. We are not responsible for any duty and tax rates that are applied for shipments in the destination country and all duty and taxes rates do vary from country to country.
Unfortunately we don't currently have the accreditation required to be able to carry out the customs clearance and calculate the duties for the goods through our services-only through the carriers. The customs clearance process is a feature that we are currently looking into and it is our aim to eventually incorporate customs clearance within our service in the coming months.
I hope this helps you further and answers your concerns.
Please do let me know if you have any more questions or concerns and we would appreciate it if you would reconsider your current rating.
Kind Regards
Chris.
Everything went very smoothly, and the item arrived earlier than expected. Would use again should the situation warrant.
Customerservice is obtuse, never really responding to the problem at hand, leave you struggling with customs.
Recently I had a package that needed to be redirected to another address that was not registered to my account. I called the supoort and explained why I needed to do it. I found it was easy to communicate with the support team, who offered friendly help and timely follow-up. It was great support. The package also arrived safely. I would like to particularly thank Nica, who was the assigned agent, and Aimee, Chris, and all others who had got invoved in helping me out. A five-star and big thank you to all of them!
Worked good, got always a fast response on my mails
I have been Forward2Me customer for sometimes now and their 5-STAR SERVICE never failed to impress me. AND that's why I keep on coming back to them. My sincerest thanks to Honey Angela Pascual; thank you for your continuous kind attention and promptness in helping me out with my issues!
Hi Ariffin
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Nica.
We look forward to assisting you with shipping again very soon.
Kind regards,
Chris
I have purchased a number of items through the UK and Germany from sellers who are unable (for whatever the reason) or refrain from shipping items to the US and Forward2me has fill that gap. They shipments I have received through this service has been expertly package for safety travel across the pond to me here the US. Granted, the prices for shipping items have varied a little here and there, but the overall cost to get the items here has been fair. I would highly recommend this company and their services to anyone worldwide.
Overall was very good. The only issue was the waiting time for repacking Al thought I didn't even ask for it but was forced to.
Hi Amit
Thanks for your feedback.
There are 2 reasons why we mark packages received as 'Repacking Required'.
1.We have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping
2. We feel there would be a sufficient amount of excess space to save you by repacking.
The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received.
If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance, please contact our Customer Experience team.
Kind Regards
Hayley
Aimee was very helpful with allocating a package to my account. Customer service and response time was very great. I definitely recommend using forward2me.
Hi Brandon
Thanks for your feedback.
We are so pleased that you are satisfied with our service.
It is great to hear that you received fast responses and a high level of support from our Customer experience agent, Aimee.
We shall look forward to offering you our shipping services again very soon.
Kind Regards
Hayley
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that was provided to you by Nica.
We look forward to assisting you with shipping again very soon.
Kind regards,
Chris