Forward2MeReviews 2,241

Everything went well. I received the item in one week. I definitely will use Forward2me again. Thank you!

My grandchildren are crazy about tonies, a screen free entertainment system. I had purchased all those available in the US, but wanted the tonies sold in the UK. The tonies site in the UK does not ship to the US. I used forward2me to purchase the UK tonies. I was a bit scared to try it, but it worked perfectly! Great communication, options and speed. I have now used forward2me twice. I am very happy with the service and the ability to shop internationally. Don't be afraid. Try it!

Great service, got a vinyl soundtrack for a birthday gift, arrived super fast and in perfect condition. UK to US.

I did 1 order, so they got 1 pack only. Why did they force me to repack? This takes longer time, and I didn't get any explanation about "WHY"? The pack was not damaged, and that was the original pack (from the website I did my order). They didn't do any special (visible) thing like repairing, or making it smaller to reduce shipping cost. Maybe (?) they put more tapes? Is that a "repack"? 2 more days for this?
So please in the future explain why we are forced to pick the 'repack' option once you get the pack...

First, my package arrived with foward2me and was flagged "requires repackaging". The only option I could choose was their Repack service, when I tried to choose this I was informed that there were 600+ packages in the queue and there would be a delay.
Second I contacted forward2me to try to forward the original package. I was told it could be flagged for 2 reasons, either the packaging is poor OR the packaging could be made smaller. However as it "could" be poorly packaged forward2me would not be held responsible if my goods arrived damage. So at this point my package was being held for ransom. I could have it forwarded without any protection or wait for additional services. I then pressed the issue and was told the package was flagged for repack because they felt the packaging was too big. Also, when I did look into options with repack I had to choose between cost or safety as a priority. Seriously? Why should I be forced to choose? Did I sign up to a gambling website?
Third, my package was delayed with the courier. The only option shipping option I could choose with forward2me was Priority 1-3 business days. I watched the tracking as my package sat at a depot for 7 days. This is not uncommon for my area as I'm semi-rural. When I asked forward2me to chase the courier I was told there is nothing they can do as it's out of their hands. Very disappointing given it's the sender who has leverage with a courier company. There is a lot they could do as a business who the courier would want to keep happy.
Lastly I am seeking a refund from the courier for not meeting the delivery SLA on my package. Forward2me have conveniently stopped replying to my emails. It currently looks like Priority service was not even available for my area however forward2me happily sold me Priority and charged me for it.
All in all this was a terribly frustrating experience. I highly recommend trying a different company.

Forward 2 Me is a fantastic forwarding service. I have used them many times and cannot recommend highly enough!
Forward 2 Me hold you parcels in their warehouse until ready to ship abroad and can also repackage them into one parcel to save on shipping costs. Shipping is incredibly fast and a good price too!

Recently I had a query relating to my items. A lovely team member named Kat, from the UK warehouse was most attentive. She responded to my query promptly and gave detailed information relating to my question. She was most helpful in arranging for my parcels to be sent on to my new address with no hassle. I was really grateful for this. Fantastic customer service.
Thanks Kat!

I originally signed up with MY US and they gave me the address of forward to me while my account was still being set up, after using the address, MY US could not find my parcel or tell me anything about what was going on with it. I thought I had lost it. So I signed up to forward to me online and discussed what I had done with a very helpful lady, sent through proof of purchases etc and they were able to quickly locate my package and it was showing in my account the next day. Forward to me really have their stuff together, I was surprised how quickly and easily they were able to track my item down. I was dreading that it might be misplaced or lost along the way because I didn't have an official account with them, but nope, it was so easy and straight forward, I can't say enough nice things about this company. Will 100% be using them again when I need any other items sent from the UK.