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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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Thanks for all forward2me teams efforts and support
Love the service from the UK and will continue to use it.
I have been very happy with this service. My packages have been shipped out within hours, and the customer service is great.
Easy experience. Got the package very fast (as expected with express). Wish there was an economy option as the package wasn't that big but it was even bigger I would have to pay through the nose to get it redirected express. Please add economy redirecting options!
Good help with the paperwork problem proof of purchase
Good Communication from Support, well packaged and great Service. Will Use again!
This was my first experience with Forward2Me and it worked well shipping from UK to US. Package was fragile and they repacked it very well.
I received a compact box with all the product inside. It was fast delivery
First time I've used Forward2me, and I'm very impressed. I was at a loss to try and get an order from the UK to Aus, but the process was surprisingly simple, and able to be tracked all the way. When I had a query, it was quickly and efficiently responded to by Nica in support. Brilliant service, and would recommend.
Hi Kim.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
For all information received a high-quality and successful answer or solution to the problem. Thanks for the support.
I unknowingly ordered an item from the UK during a tumultuous time. Royal Mail employees were striking, and Royal Mail had a cyber attack. Sadly, this was the option I picked for shipping to my destination country. I took a month and a half for my parcel to move to a distribution center and a further month for the parcel to arrive in my country.
During my frustration throughout this process. The customer services representative I was in communication with (Nica) was more than understanding and patient with me. Supplying me with updates and information. Nica is certainly an asset to Forword2me. A pleasure to deal with, answering all my questions and concerns.
Hi Nick.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were highly satisfied with the communication and support that you received from our agent Nica.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
My package was received, processed, and reshipped in record time. As always, good and frequent communication let me know where my items were at at all times.
The site is raw. No special requests buttons here: no photos, one-click returns to sender etc. Everything is through communication with support via email. Just like 10 years ago... It's not convenient at all.
With a large number of parcels, you will get tired of writing in support of a request to receive photos. In addition, they promised me that photos would appear on the site, but the special button for viewing related files did not work. As a result, the photos were sent to me via email eventually - after my next numerous request via email, of course. Support promised that subsequent photos will be taken for each of my parcels, that they wrote down a note for this in my account. But that did not happen.
It's TOOOOOO expensive. More than $300 for delivery of 4.2 kilograms from Japan to USA (Delaware). The invoice says: Total Chargeable Weight is 10.00 kg. It was the cheapest option available. It would be a joke if it weren't true.
My advice: if you are looking for a shipper with a warehouse in Japan, just keep looking. Find another mail forwarder in Japan. Use this service only as a fallback for the very very very last resort. But if you use it, prepare your wallet and time for email correspondence.
Hi Aleksandr.
At forward2me, we have always been transparent about our pricing and we guarantee there are no hidden costs involved in our estimates. We are also committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received in our Japan warehouse, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
If you need further assistance with your refund request, please contact our Customer Experience team.
Kind Regards
Hayley
I recently had a complicated series of packages, one of which I needed forwarding while the other waited for further additions. It was difficult to understand to on-line instructions and Honey sorted me out in no time. Many thanks.
Peter Bruce (*******)
I used transport service that impossible direct sending from Amazon.de.But it was possible due to this sirvice.
Human customer service replies quickly and correctly
Everytime I need help or in trouble, Aimee always give me a presise advices and her explanations are easy to follow.
I really really appreciate what Aimee did for me.
Hi Nozomi.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you are always satisfied with the communication and support that you receive from our agent Aimee.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Understand the needs of their customers. Response is reasonably fast.
Swiftly forwarded shipment, user-friendly interface, acceptable pricing.
When the package arrived in my Inbox there was a statement suggesting it is repackaged for shipping. No reason given (which would help). Shipping queue for repackaging was 641 items which support told me would take 2-3 days, notwithstanding a public holiday inbetween. This would mean my package would sit for another week before it was shipped out which is way too slow. I requested immediate shipping with no repackaging and once the shipment eventually left it got to me super quick by DHL
Hi Lazaros,
Thanks for your feedback.
There are packages that we receive and mark as 'Repacking Required' either because we have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping or because we feel there would be a sufficient amount of excess space to save you by repacking.
If a package is labeled as "Repack Recommended," you have the option to proceed with shipping and override the repack services, customers dont need to wait on the que.
I appreciate your patience and feedback on this matter.
Kind Regards,
Forward2me
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hi Scott.
Thanks the feedback.
Due to recent severe service disruptions within Royal Mail, we were required to switch off the Forward2me Lite services from our website on Thursday 12th January 2023. We apologize for any inconveniences this may have caused our customers.
FedEx Connect Plus was switched on as an alternative low cost economy service and combine and repack can be selected for this carrier option.
We have now switched on both forward2me Lite services again as of Monday 6th February 2023. Please see our pricing page for more details. https://www.forward2me.com/pricing/
The objective of the budget Lite and Lite X services is to ensure we can offer more reliable low budget shipping options (tracked and untracked) to every country in the world for single packages at low weight but only for packages that we can receive and that can be immediately shipped back out singularly without the need for a consolidation service. However, please be aware there is still a possibility of processing and transit delays for both tracked and untracked Lite services due to the recent service disruptions.
We appreciate your understanding and continuous patience during this time.
If you need any further assistance, please contact our Customer Experience team
Kind Regards
Hayley