Forward2MeReviews 2,190

Great assistence from Jamie. Will use again. This service always seems to work flawless. Thank you very much and see you again.

I've used Forward2me for 2 years now to ship from Japan to the UK. They register parcels within a day and once all my items have arrived they ship them to me with low shipping costs through DHL. If I have any issues the friendly team email me in English. Couldn't ask for a better service :)

I found wallpaper in England selling for 1/3 of what it was at Pottery Barn, William Sonoma, Perigold, and other US sites. I purchased it from a website in England, and had it sent to "forward to me" and it was forwarded to me in the US for about $60. I saved hundreds of dollars!

Very pleased with the service. Both the cost of parcel forwarding, the time it took for the shipment to arrive and the experience with support during the process.

This was a very uncomplicated and pleasant experience of a service. Simply use the address that is given and the shopping goes smoothly. The shipping was quite fast too.:-)

There seems to be an issue where the system automatically moves parcels into the **Combine and Repack** process even though we did not request this service. In some cases, the system also classifies items as **hazardous materials**, even when they are not — for example, **automotive shock absorbers**, which are normally allowed for international shipping without restriction. Carriers such as **FedEx** and **DHL** are able to ship these items without any problem or special declaration.

I would like to sincerely thank Kyla and the Forward2me team for the prompt and professional handling of my issue throughout this entire period. My problem was caused by a mistake made by a shipping company regarding the customs clearance of my package, and I was not responsible for it. Without their support and involvement, the issue would not have been resolved.
Their customer service is excellent, and their willingness to help and find a fair solution is truly admirable.
Thank you once again for your professionalism and support.

Best regards,
George

Smooth and fast experience. 4 not five because it was slightly more costly than the estimation on the site. All good otherwise. That was from UK to Sweden

Service and communication on point I already got my package from London and the one from Japan arrives tomorrow. Looking forward to keep using this service

Based on several US and UK uses of Forward2Me; the service provided is very inconsistent. Forward2Me's determination on requirement for repackaging depends largely on the individual who processes the package. Optimized-for-safety packaging provided varied significantly (from: very good, to basic, to rather poor for cost charged). Camera auto-recognition of tracked items failed for approximately 35% of items. Uploaded invoices order-details were deleted for a number of items (no means to re-upload said despite being prompted to do so). Calculation of 'Duty' at checkout hasn't been correct. Item descriptions and HS codes assigned by Forward2Me haven't always been correct and resulted in additional costs (Taxes/Duties) on the buyer.

They got me my package within days of receiving it with no difficulties. This forwarding company must be the one to use. I know I am!

This was my first time using a package forwarding service which had me wondering how it would work out. Overall I had a great experience. After some initial confusion about having to pick re-packaging of my shipment twice(as it came in teo volumes) it sorted itself out by the end. I would have liked a more definite option to say I want to keep what was in my shipment in it's original packaging paper, but that is only a minor thing. Website and experience throughout was good. Would use the service again!

Easy to use and clear, frequent communication from Forward2Me to keep me up to date with the whereabouts of my product order, makes this service offering a pleasure.
I ordered a number of products from different locations in Europe and it was neatly repacked and shipped within a short space of time. The only complaint is the expensive courier charges from the business partners such as Fedex and DHL which defeats the purpose of having an offshore address and packaging service.

They used to be good. Now everything I ship thru them(it's always been small unbreakable music accessories) are held and news "repacking". This doubles my cost for a plastic item.that weighs 0.2kg. Once repacking is required it doubles your shilling costs as the cheaper economical options disappear. Even when weiting this, they had 185 packages waiting to be repacked and increasing very quickly (up by 15 packages). Will never use them again as customer service is useless.