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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 2,190 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, shipping options and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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Was told that repackaging was required - not clear why.
Was given a shipping estimate. Accepted the estimate, but the actual price for shipping was much higher than the max in the estimate.
The package arrived on-time, with no damage, which was great, but I think the price for the service was unreasonably high.
Had issues with my package not being found after it being shipped to the warehouse. Kat from support was amazing on hearing my concerns and helping me finding the items. The support team was very responsive!
Hi Rocky.
Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Kat.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Unfortunately, two of my items were damaged in transit as they were incorrectly repacked by F2M. However, Nica, in customer service did a great job getting the damaged items reimbursed and even refunded my shipping cost! She was friendly, courteous, and made sure that I was satisfied with the outcome. This is the second shipment that arrived damaged. The first problem (also the fault of the repackers) was never resolved so I truly appreciate Nica's assistance.
Your efficiency and thoughtfulness in solving problems facing the customers is one of your biggest assets, don't lose it.
Extra thanks to your agent Nica.
Hi M.B.
Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
I was awaiting my delivery and wondered where it was; then I received an email from an employee here named Nika, informing me I could have a package but they weren't sure if it was mine. They worked to get my information correct based on their suggestions, and now everything is fine and I have a plushie coming soon. I'm writing this because I wouldn't have had a chance in getting this because it comes from Japan, and they made sure I was all right diligently. I'd like to say thank you to Nika.
Hi Diamondz U.
Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Nica.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
I purchased an item and had it re-shipped by Forward2Me. I paid for Protect+ because the item is coming from overseas. The box came in from Fedex soaking wet, the item inside has pieces of cardboard on it. The item is not breakable and did not have damage but the box should not have been soaking wet. I put a claim in with Forward2Me. The CSR - Aimee responded and provided status every couple of weeks. However, after a few weeks, the CSR from Forward2Me sent an email saying that Fedex denied the claim. I contacted Fedex, who stated that the claim was not entered until March 1,2023. That is nearly a month after I received the box. I believe that Protect+ is a money grab and Forward2Me is a scammer!
Hi SA S.
Many thanks for your feedback.
I can see that you are already working with Aimee, from the Customer Experience team, regarding the damage claim for your shipment with FedEx. We have disputed FedEx's conclusion of the damage claim. Please continue to work with the Customer Experience team and we will do our best to ensure this matter is amicably resolved for you as quickly as possible.
Kind Regards
Hayley
They did not send my products to Spain, and they were lost.
Hi Sihcnas,
Thanks for the feedback.
The items in your package were classified as foodstuffs. We were unable to assist you with shipping the food items to your destination address in Spain due to the local custom restrictions and requirements for non commercial, personal imports of meat products, food and perishables from UK to Spain. Our customer experience team notified you about the restrictions for shipping foodstuffs and meat products to Spain. We assisted you with arranging a shipment for the package to a local UPS access point in the UK as per your request. You can find a list of restricted and prohibited items at the end of our terms of trade on our website - this is also broken down by country. I have included the link here for quick reference: https://www.forward2me.com/terms-of-trade. Please also take note of section 12 from our terms of trade. All loss claims for shipments need to be notified to us within 7 days of the scheduled delivery date via email failure to meet the deadlines shall mean that we have no liability.
Kind Regards
Hayley
I had a query over an item description for shipping charges, Kat Santiago dealt with it promptly and efficiently.
Hi Gerard.
Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Kat.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
I had ongoing problems with DPD and Sovereign Courier. Unresponsive attitude and no reply to any mail.
And Kat Santiago from Forward 2me was with one adjective: amazing...
She was very quick to respond, to inquire and to find solutions...
Without her support, all this process would have been tougher.
Hi Ayse.
Thank you very much for your feedback.
It is great to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Kat.
We are sorry that you had experienced delivery issues with your shipment but it is great to see that your shipment has now been safely delivered to you.
We shall look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
I had not filled in my adress correct on the label for the package arriving too forward2´s facility so i was not 100% sure that the package would arrive to the right location, but after contacting their customer service i got help with everything and could relax while they helped me solve the problem.
Quick response time from the customer service and very proffesional.
Hi Adam
Many thanks for taking the time to submit this review.
You are very welcome. It was a pleasure to assist you with your queries and concerns.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
It was a great service for me.
I didn't have to wait long time to receive items.
They are fast in notifying on the status of the shipment, easy to handle the parcel, excellent customer service team.
Hi Davor,
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our senior agent Chris, in regards to the delays that you were facing with your Royal Mail shipment. I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
My administrator (Hayley) gave me useful help and answered quickly all of my questions.
Hi Máté.
Many thanks for taking the time to submit this review.
It was a pleasure to assist you with your queries and concerns.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Having switched from using Skypax due to numerous issues to Forward2me, I must say that the experience overall has been wonderful. Friendly, timely and accurate communications and a personable Customer Service Team are examples just to name a few. The Customer Service Team seems also to go the extra mile to provide pragmatic and good solutions to any issues. Hayley, in particular, is an example. Thank you so much and please keep up the amazing work, much appreciated!
Hi Peter,
Many thanks for taking the time to submit this review.
It was a pleasure to assist you with your queries and concerns.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
A minor issue as to how a package was described was dealt with very promptly (within 24 hours) and politely by Hayley. Otherwise, the service works well.
Hi Hugh.
Many thanks for taking the time to submit this review.
You are very welcome. It was a pleasure to assist you with your queries and concerns.
We appreciate all customer feedback to ensure we can continue to offer our customers the very best forwarding experience every time.
Please don't hesitate to get back in touch if you should require any further assistance with anything else and I will be more than happy to help you.
Take care and stay safe.
Kind Regards
Hayley
Aimee is great and on top of things! Despite we had some customs issues with my package, she did her best to communicate with me and FedEx. I really appreciate her help and her determination on treating customers happy!
Hi Janis.
Thank you very much for your feedback.
We are really pleased to hear that you are happy with our service and that you were satisfied with the communication and support that you received from our agent Aimee in regards to the customs issues you were facing with your package.
I shall pass on your gratitude to them personally.
We look forward to assisting you with shipping again very soon.
Kind regards,
Hayley
Great, the item arrived quickly, in good condition, and was a good shipping price. I'll definitely use them again.
It was the best experience and I will repeat it. Thank you for your help and quick responses
Very Happy with the service thus far. Have shipped several items quickly from the UK to USA.
All the time, I could get quick response and attentive support by the customer service. Thank you!
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Hi there.
Thanks for your feedback.
There are packages that we receive and mark as 'Repacking Required' either because we have identified the current packaging for the goods as poor and insufficient and feel the contents would be at risk of being damaged and to make sure the contents is more safely packed for international shipping or because we feel there would be a sufficient amount of excess space to save you by repacking. The cost for shipping will also be dependant on which repack option is chosen from the customer account. 'Repack for Saving' will aim to remove as much original packaging as possible to be able to consolidate items into one or fewer pieces. 'Repack for Safety' will aim to retain all original packaging to ensure the goods inside are as sufficiently and securely packed for transit as possible. 'Repack for Safety' can cause the overall shipping prices to remain at the higher end of the estimate courier pricing range. The repack advisory on a package is not mandatory, you do not have to proceed with the repack for your packages and you can accept the risk of shipping packages as received. If you wish to dismiss a repacking advisory for a package, please contact our Customer Experience team for assistance.
Please note, by requesting dismissal of a repacking advisory for your package (s), you agree that forward2me would no longer accept liability for any damages caused to the goods once shipped.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match, free return to sender, and a refund guarantee.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price.
If you have changed your mind after your parcel has been received, you can simply request our free Return to Sender service and we will handle the return for you completely for free.
If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full.
Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
I hope the information provided is useful.
Kind Regards
Hayley