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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,247 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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Living in England makes it sometimes difficult to order products from continental Europe. The F2M service was a great help, easy to use and affordable.
Ich hatte erst vorbehalte, aber es hat alles toll geklappt!
Many thanks for the 5 star review. 😊
I had a question concerning the status of items to be shipped by Forward2Me. A customer service rep at the UK warehouse (Windy), answered quickly, and clearly. I am very happy to use Forwar2Me.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
I
requested that the product be repackaged, which was mandatory, but the original packaging of the product was discarded and shipped in a DHL box, and the value of the product in Japan was halved because your company did not include the packaging of the product.
We requested that the product be repackaged, which was mandatory, but the original packaging of the product was discarded and shipped in a DHL box, and the value of the product in Japan was halved because your company did not include the packaging of the product.
This would mean the same thing as, for example, with a Rolex watch, where only the watch is shipped out of the case.
Please ship the original packaging for this product
This would mean the same thing as, for example, with a Rolex watch, where only the watch is shipped out of the case.
Hi Kenji,
Thank you for your feedback.
We noticed that you requested the "Combine and Repack" option and chose savings over safety.
You have two options for combining and repacking your shipment: Repack for Saving or Repack for Safety. Please choose the option that best suits your needs:
Repack for Safety: This option aims to reduce the movement of heavy items and pack them in a way that minimizes the risk of damage. We will retain all manufacturer and product packaging whenever possible, though retailer packaging may be discarded. If you are shipping high-value items, collectibles, fragile items, or goods for resale, this is the best choice for safety. If you require a guarantee, this option should be chosen along with Protect + before shipping.
Repack for Saving: This option focuses on reducing unnecessary empty space and combining items into fewer boxes. Retailer packaging will be discarded, and manufacturer packaging will be removed at the discretion of Forward2me.
As per your request for "Repack for Saving," our processing team removed the original manufacturer packaging for your shipment.
Best regards,
Customer Satisfaction Team
Great customer service, and fast response. The product was shipped the next day after arrival and I got it in perfect state.
Many thanks for the 5 star review. 😊
This was my first experience and I'm am very satisfied with the whole proces from start to finish.
Recommended A++++++
Many thanks for the 5 star review. 😊
I used parcel forwarding once, and it worked like a charm! Communication was good, shipping was immediate, and everything went smoothly.
Many thanks for the 5 star review. 😊
Lo único negativo es que al pasar por las aduanas de mi país, España, me clavaron un sobreprecio, pero no es culpa de Forward2me. Así que muy recomnedable esta empresa.
Many thanks for the 5 star review. 😊
Everything went smoothly, every step was clear and I was updated constantly via email. Much appreciated.
Many thanks for the 5 star review. 😊
Was my fitting using Forward2me and I'm impressed. The service was fantastic
Thank you so much for your kind words! We’re happy to hear that you were impressed with your fitting and that our service met your expectations. At Forward2me, we strive to provide top-notch service, and your feedback means the world to us. We look forward to assisting you again in the future!
Customer Satisfaction Team
Will use it, again for the reasons I have stated above in the subject line.
Many thanks for the 5 star review. 😊
They aim for 24h processing but you would be lucky to get that. Usually a parcel delivered on day T is acknowledged on T+3 or T+4, then it takes another few days for them to open it and check it, and if you decide to post it, it won't be posted for yet another day. Otherwise satisfied with the service
Thank you for sharing your feedback with us.
During peak season, we experience higher-than-usual demand, which may result in slight delays or longer processing times. We understand the importance of your shipments, and our team is working diligently to ensure everything is handled efficiently.
We appreciate your patience and understanding as we work to provide you with the best possible service during this busy time.
Should you have any further questions or concerns, please feel free to reach out to us.
Best regards,
Customer Satisfaction
Thanks for the feedback.
Your package arrived to us with the weight of1.72 kg and dimensions of 31x31x21 cm. The volumetric weight is 4.04 kg. The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and TNT) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. The volumetric weight is higher than the actual weight so the shipping fees are calculated on the higher volumetric weight for your shipment.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match and Return to sender.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full. Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
Customer Satisfaction
I have rarely been disappointed by Forward2Me UK's services. They recently added more shipping partners so you have a wider choice of services and costs to meet your budget.
Many thanks for the 5 star review. 😊
I shipped two articles of clothing. They said the packing had to be repackaged, which cost about $5 extra when I didn't see anything wrong with the original packaging. Overall, it cost more than $50 to ship when it normally costs $20
Thank you for your feedback.
Your package arrived at our warehouse with a weight of 1.32 kg and dimensions of 50 x 45 x 14 cm.
To help you save on shipping costs, we recommend opting for our repacking service. By resizing the dimensions, we can reduce the overall size and potentially lower the shipping charges compared to sending it as-is.
We are very confident that this is the best value shipping service from UK to USA of any forwarding company.
At forward2me, we are committed to always offering all our customers the lowest prices in the industry by providing a price match and return to sender.
If you have found a lower price for an identical service before requesting a shipment, you can send us a link with the offer and we will match the price. If you have changed your mind after your parcel has been received to our warehouse address, you can simply request our free Return to Sender service and we will handle the return for you completely for free. If you find a lower price after you've received your parcel, send us a link with the offer and we will refund the shipping price in full. Since you have not taken advantage of our Price Match and Free Return to Sender options thus far, please submit your request for a refund via live chat or the contact form on our website. (https://www.forward2me.com/price-match-guarantee/)
You can also find out more about our process by visiting the resource hub on our website where our experts explain all about volumetric weight, fuel surcharges, taxes, and other important aspects of our service. (https://www.forward2me.com/ask-the-experts/)
Customer Satisfaction
Thank you so much for your great help.
Im really satisfied that I got special perfume from UK this time.
Many thanks for the 5 star review. 😊
I accidentally entered the wrong address and contacted support.
"Honey" found my parcels within 2 days.
She also kept me up to date at all times.
I am delighted! MANY THANKS!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Honey❤️
Many thanks for the 5 star review. 😊
They lost my package. We are more than one month later. The lady who was looking after this disappeared another one took over who doesn't even understand what I am after!
Thanks for the feedback.
We understand how frustrating it must have been to experience delays and to have to follow up multiple times while answering the same questions repeatedly.
Please know that your feedback is taken seriously, and we are reviewing our processes to ensure better communication and efficiency moving forward.
We value your patience and appreciate your understanding as we work to provide a better experience for all our customers.
Best regards,
Customer Satisfaction Team
I like to use Forward2me when I want to have packages delivered from Great Britain to Austria.
The entire ordering process on the Forward2me homepage is simple and time-saving.
The price calculations of the various suppliers are also easy to access and, above all, acceptable.
All in all, I am always satisfied, because the communication, understanding, etc. also works well.
I can only recommend it.
Thank you so much for your wonderful feedback! 🌟 We're happy to hear that you find our ordering process simple and time-saving. It's great to know that our price calculations are transparent and acceptable for your needs. Your satisfaction and positive experience with our communication mean a lot to us. 😊
Thank you for recommending us, and we look forward to helping you with your future shipments from UK to Austria! 🚚✨
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks for the 5 star review. 😊