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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,249 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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They lost my package. We are more than one month later. The lady who was looking after this disappeared another one took over who doesn't even understand what I am after!
I like to use Forward2me when I want to have packages delivered from Great Britain to Austria.
The entire ordering process on the Forward2me homepage is simple and time-saving.
The price calculations of the various suppliers are also easy to access and, above all, acceptable.
All in all, I am always satisfied, because the communication, understanding, etc. also works well.
I can only recommend it.
Thank you so much for your wonderful feedback! 🌟 We're happy to hear that you find our ordering process simple and time-saving. It's great to know that our price calculations are transparent and acceptable for your needs. Your satisfaction and positive experience with our communication mean a lot to us. 😊
Thank you for recommending us, and we look forward to helping you with your future shipments from UK to Austria! 🚚✨
Service was fast and very efficient, but significantly raised the cost of a 15 pound package. It might be better to consolidate several packages.
Supportive team and respectful, I'm very grateful that I'm dealing with you
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Many thanks for the 5 star review. 😊
I've used them a couple of times to get exclusive media and they've been very helpful every time. It costs a bit extra of course, because you're re-mailing things, but it's the only way to get some of these items and forward2me has treated me well every time I've shipped something to them.
Thank you for your kind words and for choosing Forward2me for your exclusive media purchases! 🌟 We’re glad to hear that we’ve been able to assist you effectively each time.
Your continued trust means a lot to us, and we look forward to helping you with future shipments. If there’s anything else we can do to make the process even smoother, just let us know! 🚚📦
Staff is absolutely clueless and unhelpful. They refuse to change their minds when presented with clear evidence they were wrong. My order was delayed unnecessarily because they marked some of my packages as having batteries when they didn't, and they kept quoting text from an unrelated product that did have batteries. Should learn how to do basic internet search.
Hi Filip,
Thank you for taking the time to share your experience with us.
Upon review, we noted that the shipment was flagged as dangerous goods due to the inclusion of three rechargeable battery-powered electronic devices.
Please be advised that we allow customers to ship up to two lithium battery-powered items in one package, as this does not fall under restricted shipping.
If there are more than two batteries in a shipment, it may indeed need to be repacked. This is typically due to safety regulations concerning the transport of batteries, especially lithium-ion batteries, which can pose risks like short-circuiting or overheating. Repacking ensures that the batteries are properly cushioned and isolated to prevent potential hazards during transit.
Once again, we apologize for the inconvenience.
Best regards,
Customer Satisfaction Team
Forward 2 Me has been a great forwarding company I've been using for 2 years. Their customer service agent Joyce helped me with a little issue that popped up, she is always very friendly and helpful.
Thank you Joyce for all of your help. Xxx
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Nica always fix every issue or inconvenience with the fastest, nicest, clearer a more informative customer service standard on the market. She is the best!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I had a problem with my orders. Nica from the Delaware warehouse provided excellent support getting my problem sorted. I had everything resolved in less than 10 minutes. Great customer service. Thank you!
Thank you for sharing your experience with us and 5 star review for Nica
Forward2Me makes it so incredibly easy to order items from different countries and have them shipped directly to you. The user interface and website are incredibly user friendly so anybody can do it! Their customer service is also very helpful and responsive. I had an issue with one of my packages but representative Nica from the Japan warehouse responded to my messages in a very timely manner, providing friendly, courteous and wonderful service. She went above and beyond to help me with my situation and I can't thank her enough. Overall, I highly recommend forward2me to anyone!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
Joice from USA warehouse is an excellent support and made special cases for me and i am happy with her service definitely a 5/5
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Windy is the best client support, she give the right instruction to be fellow in case needed to my shipment
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
I had an absolutely amazing experience with forward2me! Their customer service was exceptional, with quick responses that made the entire process smooth and stress-free. What stood out the most was their kindness and understanding throughout my interactions with them.
A special shout-out goes to Joyce, whose assistance was beyond fantastic. She went above and beyond to address my concerns, ensuring everything was handled perfectly. The UK warehouse team also deserves a big thank you for their efficiency and professionalism.
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
In short: Customer service not replying for four days. At the same time, due dates are set for just seven days. Furthermore, costs related to other parties faults/responsibilities, that is couriers or senders, are shifted to me, the recipient. That feels like extortion really. Either I pay for the errors and faults of others (couriers, senders), or my package is refused.
Due to all this I denied paying these extra costs. Eventually, eBay purchases of vintage items no longer made these days got lost and disposed by Royal Mail. That is a complete flop and should be of interest to a business calling itself forwarding service. Your processes need improvement.
Forwar2me is asking me to pay fees using online services which do not work for residents abroad. I reported multiple times. In vain, nothing happens. Thank you for nothing.
I would not have given any star. I am forced to select at least one.
It might sound unfair what I am complaining about. This is just the way I feel treated, unfair.
Thank you for your feedback.
Our team has already provided you with instructions on how to pay the duty fees online. We also want to advise that for any incoming parcels, whether postage unpaid or duties unpaid, it is important for customers to be aware that these fees are their responsibility and must be settled before the parcels arrive at our warehouse. This helps avoid any delays in receiving goods at our facilities.
We have also reached out to you via email to address and resolve this issue with the duties.
Best regards,
Customer Satisfaction Team
Joyce and the team at the Wilmington warehouse were amazing! Great support, fast processing, and my package arrived in perfect condition. Highly recommend forward2me for reliable service. Thanks, Joyce!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
Purchased package in UK needed shipment to USA. The service by miss "Honey" with fast responses and excellent service was amazing. Thank you
Many thanks for the 5 star for Honey review.
I must admit they do their job in a very good and professional way. Really satisfied with the service.
In this time. JOYCE is good support. I appreciate your delivery. Thanks.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
I was very upset because I couldn't choose a courier to bring my order from England to Germany. Nica from Forward2me was so helpful and friendly and could fix the problem within two days.
Cannot thank her enough!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback.
We understand how frustrating it must have been to experience delays and to have to follow up multiple times while answering the same questions repeatedly.
Please know that your feedback is taken seriously, and we are reviewing our processes to ensure better communication and efficiency moving forward.
We value your patience and appreciate your understanding as we work to provide a better experience for all our customers.
Best regards,
Customer Satisfaction Team