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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,247 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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Bought an item on eBay and had it shipped to my forwarding address in uk. Uploaded a screenshot of the receipt and entered the tracking number when I received it. When it arrived I was notified and a short time later informed I could arrange onward shipping. Shipped to myself in China using the cheapest option and still arrived pretty quickly. Great service that I have used several times now
I had a great experience with the service. It is really easy to use, doesn't require you to pay a monthly subscription, their interface is simple and straightforward.
I also had to contact support to ask questions related to their inbound processes at the US warehouse and got a very detailed reply through WhatsApp (thank you Nica!)
It's an excellent service for people like me who from time to time need to buy something that's both not available in their region and not shipped outside the manufacturer's country.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I am very grateful to Windy for exchanging emails many times. The package has arrived safely!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
I have used several different proxy and forwarding services to get items from Japan and I was a bit wary to use this new service, but I have to say Forward2Me came through when other services wouldn't handle my shipment!
I had to email with customer service quite a bit to make sure everything went smoothly due to the nature of my purchase, but I can at least say when there were some misunderstandings/issues; they were fair and I was satisfied with how they handled said issues.
From my experience, questions are answered fairly quickly and the customer service agents are both professional and helpful if you have any inquiries about something.
Overall, I feel as though Forward2Me went above and beyond to get my items to me, so if you want something that other services may not deal with or just want to give them a try as a forwarding service in general, I would definitely recommend giving them a shot!
Thank you for your feedback! We're happy to hear that you had a positive experience. It's great to know that our customer service team was able to assist you effectively and that we could handle your shipment when others couldn't. We strive to provide professional and helpful service, and we're glad that we could meet your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future! 😊
La verdad que trabajan muy bien, servicio de atención al cliente muy bueno y se preocupan por el estado de los pedidos y paquetes. Muy contento, yo lo uso para hacer envios de PokemonCenter y me va genial. Es verdad que es un poco caro el envio, pero la verdad que todos me han llegado super bien empaquetados y con un servicio muy rapìdo de envio y entrega.
Many thanks for the 5 star review. 😊
I would recommend everyone to try and use the Forward2Me services and features
Many thanks for the 5 star review. 😊
I've used forward2me several times and have never had any issues. I've used the warehouse in UK, Germany and the US and am very happy with the service. Living in Europe, however, I do find that the shipping quote from the US tends to be quite high so I don't use that one as much. All in all, would recommend to anyone in need of a forwarding service.
Many thanks for the 5 star review. 😊
Very satisfied with service. Everything went smooth during the shipment procedure. Excellent experience, I recomend it.
Many thanks for the 5 star review. 😊
This is the second time I have use Forward2Me to handle an international order. They're my go to for when I need something from outside the US.
Many thanks for the 5 star review. 😊
It was really very complicated. I had to do a lot of things online. I needed help constantly. And then it was really very expensive. So I cannot quite recommend the service. But the people who work there are really very kind and helpful. Well, maybe it was just AI, you do not know these days, do you?
Thank you for your feedback.
We understand that the process might have seemed complicated.
We are constantly striving to improve our service, and your feedback is invaluable in this regard.
Please email us directly at [email protected] so we can identify areas where we can simplify the process and provide more clarity and support.
We are glad to hear that you found our team members to be kind and helpful. We always have human agents available to assist with more complex inquiries and to provide personalized support.
Sincerely,
Customer Experience Team
Warehouse keeps disposing essentials even when told to keep them.
Today I received shoes without their original box! Which was absurd
-- UPDATE
After customer service contacted me regarding this issue, i would change the review to be a 4 star,
Customer service taking these review under consideration and contacting customers to solve their concerns shows a great deal on how the company prioritize their customers.
Working with a company that cares for their customers is the most important as misunderstanding and issues happens all the time, the most important is how to react to it.
Hi Ameer,
Thanks for the feedback.
Please expect and email we will review this case with the warehouse team to understand why the original box was removed.
Customer Satisfaction Team
I was informed my package needed to be repacked to signify the contents were fragile, the support member JOYCE helped me get this figured out easily
Thank you for sharing your feedback! We are delighted to hear about your positive experience with Joyce.❤️
Used this company a few times, can't complain, no issues, I wish shipping was cheaper but i'm pretty sure that's not their fault, I love the fact that the uk warehouse is open 24 hours,
Thank you for your feedback! We're glad to hear you've had a smooth experience with us and appreciate your understanding regarding shipping costs. It's fantastic to know you value our 24-hour UK warehouse—providing convenience for our customers is always a top priority.
Customer Satisfaction
I've been shipping things from the UK to the US for many years using Forward2Me, as I have been building out an authentic British pub in my basement and needed a way to ship things from sellers and vendors that aren't accustomed or willing to ship internationally. Occasionally, I've had to reach out for help from Forward2Me, and every time, I've found their support to be communicative, sympathetic, and enjoyable. Joyce in particular has been my advocate in getting things shipped to me from the UK.
Hi Bradley,
Thank you so much for your kind words and for sharing your experience with us. It’s wonderful to hear about your exciting project of building an authentic British pub in your basement—what a fantastic endeavor! Your appreciation of our services, especially your mention of Joyce, truly means a lot to us. Joyce and our entire team strive to provide the best possible support, and your acknowledgment is a testament to their hard work.
Customer Satisfaction Team
My first time ever using a forwarding service. Aimee was very helpful with the inquiry I had.
Many thanks for the 4 star review. 😊
The whole process was smooth and quick- Extremely easy and affordable- Very Highly Recommended Company *****5 Stars/Perfect
Many thanks for the 5 star review. 😊
The whole team was very helpful, our questions were answered very quickly and the answers were very helpful.
What can I say, except thank you for your kindness and help.
Thank you so much for your kind words!
We’re delighted to hear that our team was able to assist you quickly and provide helpful answers. It’s always our goal to make sure our customers feel supported, and your appreciation means a lot to us.
Thank you for choosing our service, and we’re always here if you need further assistance. We truly value your trust and look forward to helping you again in the future! 😊
Windy from the Germany warehouse location has been a pleasure to work with. She has amazing customer service and made me feel at ease when my package was delivered but was not showing up in my account. My experience with her has made Forward2me my default forwarding shipping service from Europe. Plus, the packages I've received from Forward2me have all been securely packaged and handled with care.
Thank you so much for your kind words!
We're happy to hear about your positive experience with Windy. We’ll be sure to pass on your compliments to her – she’ll be delighted to know her efforts made such a difference for you. It's great to hear that you felt at ease during the process, and we’re so pleased that our service has earned your trust.
We also appreciate your feedback on the packaging, and we’re committed to continuing to provide secure and careful handling of your shipments.
Thank you for choosing Forward2me as your default forwarding service. We look forward to serving you again! 😊
A shipping charge initially advertised as £39 turned out to be over £50 with all the extra nickel-and-dime cost additions before checkout finally happened. For the volume the company ships, I know they're making an astronomical profit off of shipping charges that quite small companies charge about £10-£11 for. It's a racket, honestly.
Hi Kristin,
Thank you for your feedback.
I’d like to share some details about your shipment. It was shipped using FedEx Connect Plus, which is the most economical option we currently offer.
Your shipment weighs 2.38 kg and has dimensions of 30x15x20 cm. The shipping cost is generally determined by the volumetric weight, which considers the amount of space your shipment occupies rather than its actual weight. This method is standard across most couriers, including DHL and FedEx. However, when the actual weight exceeds the volumetric weight, the shipping price is based on the actual weight instead.
For your shipment, as it contains books, the cost of shipping was calculated using the actual weight of 2.38 kg.
We also noticed that you added the optional Combine and Repack for Safety and Delivery Confirmation Signature services.
We ensures your items are securely packaged to prevent damage during transit. This is particularly helpful for fragile or delicate contents. The Delivery signature, provides added security by requiring a signature upon delivery, ensuring your shipment reaches the intended recipient.
If you have any further questions or need assistance, please don’t hesitate to reach out.
Customer Satisfaction
Very satisfied with all of the help
I received in getting my package delivered. A new experience for me!
Many thanks for the 5 star review. 😊
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks for the 5 star review. 😊