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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,242 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
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This was the second time using the Forward2Me service and I couldn't be any more satisfied with the entire process. Their team took care of receiving my shipment, repackaging my items, and ensuring the new shipment was as condensed as possible to cut down on delivery costs.
First time using a package forwarding service and it couldn't not have been more straight forward. They provided quite a few options for delivery companies and I was pretty happy with the deal I got in the end.
Many thanks for the 5 star review. 😊
I use Forward2Me when buying from the USA as most of the stores I buy from don't ship to South Africa and on both occasions I received my orders in good condition handled by the Forward2Me USA warehouse.
The customer service is excellent and truly appreciate how the consultant assisting me (Joyce) ensured that my parcel was delivered.
She answered my emails instantly and was quick to resolve any issues or concerns I had. I will be using Forward2Me regularly.
Thank you for sharing your wonderful feedback! We’re thrilled to hear about your positive experiences using Forward2Me for your shipments to South Africa. Ensuring that your orders arrive in good condition is always our top priority, and we’re glad to have met your expectations.
We’ll be sure to pass along your kind words to Joyce—it’s always rewarding to hear how our team makes a difference.
Customer Satisfaction
I had a great experience with Forward2Me. Their customer support was quick to respond (even during the Christmas and Holiday season) and provided confirmation shortly after I inquired about shipping items to the destination country. The shipment arrived faster than expected and in great condition.
Many thanks for the 5 star review. 😊
The rates for courier service from the UK to Hong Kong seem to be 4x what a similar package would cost to ship from the US to Hong Kong. I don't quite understand the reasoning for this… is the package dimensions resulting in a higher charge class or some reason like this?
Hi Luke,
Thanks for the feedback.
Your shipment was optimised into savings initially couriers shipped the goods to us in a more larger packaging however, due to our repack savings option we actually save you a few bucks.
Your shipment weight is 1.46 kg and dimensions is 46x9x33 cm ( 2.73 kg). The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. For your shipment the cost of shipping is based on the volumetric weight of 2.73 kg.
We understand your frustration with the unexpected shipping costs. As a reminder, should you decide to return the package to the retailer, you can do so free of charge.
We also want to emphasize that our pricing is transparent and readily available on our website. You can easily compare our rates with those of our competitors. We believe that companies with competitive pricing are open about it.
We value your business and appreciate your honest feedback. We are committed to continuous improvement and will use your input to enhance our services.
Sincerely,
Customer Satisfaction Team
At first, there were a couple confusing elements / things I didn't understand, but after reading their instructions and contacting an agent who was very helpful, it was actually quite easy to use! I was a bit skeptical because I've never used a service like this, but my order came safe and sound. I will definitely use this service again!
Many thanks for the 5 star review. 😊
Very fast packing. Fast delivery recomended. I have been registered for over a year and it is a fantastic service.
Many thanks for the 5 star review. 😊
Perfect Service. Fast processing. Quick contact. Easy payment processing. Fast parcel delivery.
Many thanks for the 5 star review. 😊
My box was wet and pushed in on one side when it arrived but the products inside were fine. This was no fault of Forward2me but FedEx once it was received stateside. Great packing job saved my shipment. Was also very fast. Will definitely use again!
Many thanks for the 5 star review. 😊
It only took 2 days after delivery to forward2me that is was delivered at my place. I'm really happy with the fast shipment and picture of the package
Many thanks for the 5 star review. 😊
Die Lieferung wurde sehr schnell und zuverlässig weitergeleitet und
Die Kosten für das Handling sind wirklich günstig.
Von mir eine volle Empfehlung für Forward2Me und vielen Dank an das Team.
Many thanks for the 5 star review. 😊
Many thanks for the 5 star review. 😊
Everything was great. I'm completely satisfied.
Everything was great. I'm completely satisfied.
Many thanks for the 5 star review. 😊
I am very satisfied with the prompt service and helpful staff.
Many thanks for the 5 star review. 😊
The platform is totally reliable. In addition, it offers different transport agencies with different prices, giving the possibility of including transport insurance.
Completely satisfied with the experience.
Many thanks for the 5 star review. 😊
Bought an item on eBay and had it shipped to my forwarding address in uk. Uploaded a screenshot of the receipt and entered the tracking number when I received it. When it arrived I was notified and a short time later informed I could arrange onward shipping. Shipped to myself in China using the cheapest option and still arrived pretty quickly. Great service that I have used several times now
Many thanks for the 5 star review. 😊
I had a great experience with the service. It is really easy to use, doesn't require you to pay a monthly subscription, their interface is simple and straightforward.
I also had to contact support to ask questions related to their inbound processes at the US warehouse and got a very detailed reply through WhatsApp (thank you Nica!)
It's an excellent service for people like me who from time to time need to buy something that's both not available in their region and not shipped outside the manufacturer's country.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
I am very grateful to Windy for exchanging emails many times. The package has arrived safely!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Windy ❤️
I have used several different proxy and forwarding services to get items from Japan and I was a bit wary to use this new service, but I have to say Forward2Me came through when other services wouldn't handle my shipment!
I had to email with customer service quite a bit to make sure everything went smoothly due to the nature of my purchase, but I can at least say when there were some misunderstandings/issues; they were fair and I was satisfied with how they handled said issues.
From my experience, questions are answered fairly quickly and the customer service agents are both professional and helpful if you have any inquiries about something.
Overall, I feel as though Forward2Me went above and beyond to get my items to me, so if you want something that other services may not deal with or just want to give them a try as a forwarding service in general, I would definitely recommend giving them a shot!
Thank you for your feedback! We're happy to hear that you had a positive experience. It's great to know that our customer service team was able to assist you effectively and that we could handle your shipment when others couldn't. We strive to provide professional and helpful service, and we're glad that we could meet your expectations. Your recommendation means a lot to us, and we look forward to serving you again in the future! 😊
La verdad que trabajan muy bien, servicio de atención al cliente muy bueno y se preocupan por el estado de los pedidos y paquetes. Muy contento, yo lo uso para hacer envios de PokemonCenter y me va genial. Es verdad que es un poco caro el envio, pero la verdad que todos me han llegado super bien empaquetados y con un servicio muy rapìdo de envio y entrega.
Many thanks for the 5 star review. 😊
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Many thanks for the 5 star review. 😊