On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.4 stars from 2,241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, perfect condition and shipping options. Forward2Me ranks 3rd among Mail Forwarding sites.
We monitor reviews for authenticity
Joyce was prompt to reply, quick to action my request and resolved my issue swiftly.
I had a great experience with Joyce! She was incredibly kind and helpful, patiently addressing all my questions and making sure I understood everything clearly. Her excellent service really made a difference, and I truly appreciate her support. Highly recommend!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
It was my first time with forward2me and I was surprised by the facility through all the process. Super satisfied!
Thanks for the 5 star review.
I have used fowar2me several times and whenever a problem has occurred, the support provided by Aimee, the manager of the US warehouse, has been incredible.
Many thanks for the 5 star review. 😊
Great customer support - thank you **JOYCE**!
While the process at Forward2me hasn't been very intuitive to me, Joyce has been extremely helpful and responding to get things sorted out and my parcel shipped.
Thanks!
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️
The answer to my inquiry was an explanation of the state of affairs, not the reason why it got to that state, so communication was not established.
Instead of explaining why something went wrong, the focus is on explaining what went wrong
Thank you for sharing your feedback. I sincerely apologize if our response fell short of addressing your concerns fully. Your point about wanting an explanation of how the situation developed, rather than just what occurred, is valid and noted.
We value clear and comprehensive communication and will ensure future responses provide better insight into both the reasons and the context behind any issues. If there’s anything further you’d like us to clarify, please don’t hesitate to reach out.
Thank you for helping us improve,
Very good service! Especially Nica from Wilmington helped me very much with my package and also team UK were very helpful when needed.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
They have great customer service i wrote them via email once and they responded in like an hour
Many thanks for the 4 star review. 😊
This worked so perfectly. And truly was free besides the shipping cost. Absolutely recommend!
Many thanks for the 5 star review. 😊
I really appreciated that you even checked the contents of the box.
I'm not good at English, so I sent a message in poor English using a translator, but they responded politely.
I would definitely use it again.
Many thanks for the 5 star review. 😊
I ordered a package in Germany (living in the Netherlands). The price in Germany was way lower on my goods, but the company was not shipping abroad. While this is all Europe, free transportation of goods and people is our right, so no additional taxes can be added to the costs of the order.
I decided to use Forward2Me, and it worked! I saved 300 euro on the order and payed an additional 33 euro for shipping to Forward2Me. Track and trace codes helped me to see where the package was, so I was never concerned of the package not to arrive.
Of course this took a bit more time to get my package, but I was not in a hurry to get it.
If I ever see a big discount in Germany again and the costs of re-shipping is less than the discount, I would just use Forward2Me again.
Many thanks for the 5 star review. 😊
I have used their services now a number of times and they are very good. Great customer service, very reactive and proactive, and items have always arrived on time and safe. Keep it going.
Many thanks for the 5 star review. 😊
Great service! My package came in good state and it was very fast! :)
Many thanks for the 5 star review. 😊
I signed up with Forward2Me years ago ( in the early days I believe) and have been a regular customer with the Germany, UK and US warehouse facilities. I have had many irregular and demanding situations over the years and I can honestly say that Foreward2Me has consistently delivered valuable service at a reasonable cost and I am truly grateful. Sometimes they even went out of their way to suggest a better solution for my situation. Their Customer Service was responsive and useful. I rarely leave reviews but have been so impressed over the years of service that I feel compelled to leave this review. Thank you to all the staff at Forward2Me!
Thank you so much for your thoughtful and detailed review! We’re happy to hear that you’ve been a loyal customer for so many years and that our services have consistently met your expectations. It’s especially gratifying to know that our team has been able to provide tailored solutions for your unique needs. We truly appreciate your kind words and your trust in Forward2Me.
I lost a package with a forwarder from Germany in my first attempt. Moved to forward2me a bit sceptical but my experience has been very good.
The support I received from Jane was also top notch.
100% recommend.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Jane❤️
Honey was very helpful and i'm very satisfied with customer support that i received, especially with Honey's promptness
Julie was a great help, efficiently and accurately responding to my request.
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Julie❤️
Couldn't recommend this company enough. The process is very simple and the communication is the best I've ever used. Nica helped me out massively and gave me constant updates on any issues I had at all. Would definitely use them again
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Nica ❤️
This was the second time using the Forward2Me service and I couldn't be any more satisfied with the entire process. Their team took care of receiving my shipment, repackaging my items, and ensuring the new shipment was as condensed as possible to cut down on delivery costs.
Many thanks for the 5 star review. 😊
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's wonderful to hear! Thank you for sharing your experience with us and 5 star review for Joyce❤️