Forward2MeReviews 2,241

Thank you so much for taking the time to share your experience! We are absolutely delighted to hear that Windy and Jane provided you with exceptional support during what could have been a stressful situation. Your kind words truly mean a lot to us, and we will be sure to pass along your praise to them—they will be thrilled to know their efforts made such a positive impact.

At Forward2Me, we strive to provide top-tier customer service, and it's incredibly rewarding to know that we were able to turn your experience into a smooth and satisfactory one. Your trust and recommendation mean the world to us, and we are honored to have you as a valued customer.

We look forward to assisting you again in the future! If you ever need anything, please don’t hesitate to reach out. 😊

Thank you for your feedback, and we’re sorry to hear about the issues you encountered with your recent shipment. We always strive to provide our customers with a positive experience, and we regret that your kettle arrived in less-than-ideal condition.

As per checking, the shipment was sent exactly as we received it from our UK warehouse. We dispatched the items in the same condition they arrived to us.

To help ensure your goods arrive in perfect condition, we strongly recommend selecting Combine & Repack for future shipments. This allows us to reinforce packaging for added protection.

At this time, we are unable to file a claim with the courier. However, we recommend adding Protect+ to safeguard your shipments against potential issues in the future.

We truly appreciate your feedback and look forward to ensuring your future experiences are better.

Customer Satisfaction Team

Hi Gabby,

Thank you for your feedback. We’re sorry to hear that your experience didn’t meet your expectations.

At forward2me, we strive to provide transparency in our pricing and services. Shipping quotes are available on our website before signing up, allowing customers to compare costs in advance. Additionally, optional services like package photos and repacking are clearly outlined in our pricing structure.

We work with a range of couriers to offer fast and reliable shipping, but we understand that surface mail options may be preferred by some customers.

We do offer Forward2Me Lite and Forward2Me Cross Border, which are postal services with certain shipping limitations.

You can find more details here:
🔗 Cross Border Service https://www.forward2me.com/lite/
🔗 Lite Service https://www.forward2me.com/lite/

Best regards,
Customer Satisfaction Team

Hi Elizabeth,

Thanks for the feedback.

The cost of shipping is generally calculated by the amount of space that your shipment occupies, rather than the actual weight. This is called the volumetric weight. All couriers (examples: DHL and FedEx) use the volumetric weight to calculate their shipping prices. However, if the actual weight is more than this volumetric weight then the shipping price is calculated using this actual weight. I see on this occasion the volumetric weight is higher than the actual weight 5.08 kg so the shipping fees are calculated on the higher volumetric weight.11.80 kg.

When importing goods from another country, it's important to understand that customs regulations usually require taxes to be applied to the items. These taxes are necessary for the smooth clearance of your package through customs. The specific charges can vary depending on the value of the items in the packages.

The costs you have paid to forward2me include multiple services such as receiving your package, repackaging if needed, and preparing essential export paperwork to help send your items from the UK.

It is important to mention that these charges do not cover any possible import duties or taxes, as well as brokerage fees that may be required when importing the products into your country.

I hope this clarifies and if you require further information please let us know.

Customer Satisfaction Team

Hi Marko,

Thanks for the feedback.

Unfortunately, we see that you are shipping some alcohol shipments from our Germany warehouse to the Netherlands. At the moment, we can only offer UPS for any alcohol beverage shipments from this location.

We always inspect the packaging upon opening and assess whether it provides sufficient protection. In cases where it's already well-packed, we do not replace the cardboard but ensure additional measures like fragile tape and any other necessary reinforcements.

We have sent you an email to get further details, but we havent received any response.

I understand that this may not be ideal, and I appreciate your feedback on this limitation.

Many thanks,
Customer Satisfaction

Hi Shoichi,

Thanks for the feedback.

I see you shipped form UK Tax Free warehouse.

It is advisable to consider sending only high-value items to this address, couriers may incur slightly higher costs compared to shipping from our mainland UK address. Therefore, it's crucial to calculate in advance whether the VAT savings on the purchase outweigh the potential increase in shipping expenses from this facility compared to shipping from the UK mainland.

With UK tax free warehaouse - we offer DHL and FedEx. Furthermore, it's importnat to note that when you ship items from the UK Tax Free warehouse, you remain responsible for paying the duties and taxes once the shipment reaches its destination country.

The term "Tax Free" specifically pertains to the exclusion of certain sales taxes within the UK, but it does not imply exemption from duties and taxes imposed by the customs of the destination country, whether it be in the UK or Guernsey.

I hope this information assists you however if you have any further questions please don't hesitate to get in touch.

Kind Regards,
Customer Satisfaction Team

Hi Josh,

Thank you for your feedback.

I understand your concerns regarding the unexpected duties and taxes, and I’d like to provide some clarification.

When importing goods from another country, customs regulations typically require taxes to be applied to the items. The costs you paid to forward2me cover services such as receiving your package, repackaging (if necessary), and preparing essential export documentation to ship your items from the UK. However, these charges do not include potential import duties, taxes, or brokerage fees that may be applicable when the items enter your country.

For future shipments, you might consider our Delivery Duty Paid (DDP) option available through express services like UPS Express, DHL Express, or FedEx Priority. This option ensures that duties and taxes are calculated and paid upfront, helping you avoid any surprises.

If you have further questions, please feel free to reach out.

Best regards,
Customer Satisfaction Team