Forward2MeReviews 2,189

Customer service is great
Solved my issue immediately
Site is easy to use
Fast to send products fully tracked so you know when they arrive

My experience with Forward2Me was great. I was so impressed with the communication and help I had with a really lovely person, my box was very neatly packed, everything went flawlessly. I think this company takes great care in what they do. Something I don't see often anymore. I would highly recommend using them.

I feel cheated because I ordered a package from Amazon that weighs 0.493 kg and is small in size.
I was sure I would pay a price of 10 GBP But in fact I paid 45 GBP claiming that the weight was 0.53 kg and their problem with batteries.
Its a lot of monay that i dont expected

J'ai reçu des avis positifs, j'ai décidé de faire confiance et je ne regrette pas. Les infos sont claires, la livraison est rapide, le suivi est indiqué en temps réel

I ordered some Austrian gingerbread before Christmas but couldn't have it delivered to the UK since the company stopped delivering to the UK after Brexit.
I got in touch with Forward2me and the goods were sent to the German warehouse in Brandenburg and then moved on to the UK.
It all worked really well. The customer service was brilliant - Jus from the Preston warehouse kept me informed and made sure the parcel arrived safely at my address.
Thank you Jus.
I have been using Forward2me for quite a while now and I am still amazed by their service.
All goods have been carefully repackaged and have always been delivered in excellent condition.

They were able to help me get shipments from the UK to Miami. The process was very easy! Great service! I would recommend to others and will continue to use!

I buy small-sized items in large quantities. The repackaging process is only consolidation — you do not open the packages or repackage the items individually. Despite this, I find the cost very high. For around 30–35 items, I pay approximately 70–75 pounds.

In addition, the shipping cost is also high. Since I cannot declare a value under 1 pound, the customs charges end up being significantly higher as well.

Tried to purchase an item on eBay for direct shipping from the UK, but seller had issues with the USA tariffs and didn't want to go through the hassle of shipping to the USA. Forward2Me solved my problem. I spoke with the seller via eBay messaging and he was fine with shipping to my Forward2Me UK address. It turns out the seller even offered free shipping within the UK, so my actual shipping to the USA from Forward2Me turned out to be not much more than the eBay seller would have charged. That's a win-win in my book.

TL; DR: F2ME customer service only has email; the phone will never connect to anyone, and they will never call back. CS just tries to close tickets without actually doing anything. You have to contact them manually about every step, like just to locate your package. The company is super slow, and their combine and repacking service has a huge backlog while they also charge you for it. Due to their merge with myGermany, don't use them now as they have a huge backlog.

I'd like to share my experience with Forward2Me and myGermany as well. After reading several reviews, I went with myGermany and had a successful purchase and warehouse storage with them. Then I also had another purchase, but on the same day, I received an email from them about merging with Forward2me on the 19th of December, and so myGermany stopped working.
Both of their customer services are email only. If you try to call them, they will never connect you to anyone and won't call you back as it's their offered option. If you message them on Instagram, they will answer via email. After emailing and trying to call both CS, one of them was kind enough to inform me that the movement of packages from myGermany would start around the 8th of January. It did not happen.
I asked both customer services multiple times about my packages, and nobody was able to provide any information. F2ME said they would place my package info on my account. It didn't happen.
After days of waiting, I ended up putting them up manually.
After more days of waiting, I reported one of the packages as missing because not even myGermany registered it, and I was panicking.
After the report, they found one of the packages. After days of waiting, I reported the other package, and then one day later they found that one.
Basically, they never found and placed anything by themselves. I had to raise awareness each time. Then the second package was stuck in the processing phase for two days, so I couldn't ship it. I had to ask them again to do something with it because I was just visiting Europe.

Then I couldn't combine my packages because they had a queue of 155 packages, and in 6 hours it grew to 211. I also read reviews saying that their combine and repacking service resulted in them having to pay an additional $80. I wanted to ship my packages to Hungary. Their address form was requesting a Hungarian Tax ID (like for what? As an individual, what if I am a tourist or student here?) while I was shipping from a German warehouse to an EU state address. I raised this issue to their CS, and first they were acting like I was stupid, so I sent the screenshot of the issue. Then another CS agent responded to me about paid duties, which was totally not relevant to my case. Again, Hungary is an EU member state, and from Germany to Hungary, there are no duties. Basically, you can't really be a tourist and ship your package there due to their slow pace and requesting a local tax ID. The company has no idea about EU member states, and even their FAQ acts like some EU states are different than others.
Moreover, I found it interesting that they actually ship from Poland and not from Germany, as UPS picked my packages up there.
Basically, each step with them was like pulling teeth. Thanks to this slowness, I lost my right to return one of the orders and so I just lost 180 euros.

I find it very unprofessional to do the merge this slowly as they were doing it for almost a month. I understand that you think that I am spoiled, but I purchased my items to the myGermany warehouse with the promise of receiving them in a few days as I was just visiting Hungary. While F2ME is a company, they knew about the merge months in advance, and I actually paid for this service; they weren't doing a favor to me like a friend.

This was my first time using a forwarding service from the UK to Australia. The process was simple, easy to follow and my package arrived in 5 days from shipping which included a weekend. Impressive!

The website is clear, when the parcel arrives, you get an email and can choose between various delivery services, like Fedex, Ups, DHL, GLS and probably some more. Pay via credit card, paypal, apple pay and more. The probable duration is shown with the options. Tracking good, arrived a day earlier, I was notified about it. Pricing- same as most of the other companies.

Processing time was quick, fees were respectable and not completely unaffordable. I'm quite satisfied with my experience and their service. I'll surely use them as a forwarder in the future when I'll need one. 5/5*!

Price of shipping seems random with carriers not being offered. My Germany takeover was terrible and took over a month for my items to be able to ship. Fees what's with all the fees for everything?