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Forward2me is a global parcel forwarding service that makes international shopping easy! You can shop in the UK, Guernsey, Germany, Japan, or the USA and ship your purchases worldwide. Take advantage of the FREE addresses we provide in the UK, Europe, and Asia to receive your goods, and we’ll ship them to over 190 countries in as fast as 2 days. Simply shop from retailers in these regions, send your orders to Forward2me warehouses, and we’ll handle the rest by forwarding your parcels to your destination.
Forward2Me Reviews Summary
Forward2Me has a rating of 4.5 stars from 2,189 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Forward2Me most frequently mention customer service, shipping options and perfect condition. Forward2Me ranks 3rd among Mail Forwarding sites.
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This was my first experience with Forward2me and Joyce from the UK warehouse made it a smooth and wonderful experience. She was very helpful and quick to answer any of my questions. I truly appreciate her professionalism and the time she took helping me.
Although I had to pay a little extra for repackage, the books I ordered arrived in perfect condition. I would use their service again! Thank you!
Thank you, Kalina, for sharing your experience and for your kind words about our packaging. We appreciate your honesty and look forward to assisting you again with care and attention to your shipments!
The box was delivered with ripped plastic packaging that had a large rip which let water enter it during shipping. The insides of the box was completely soaked with water. It was an advent calendar with 24 small boxes with gifts inside each box.
Hi Brandon,
Sorry to hear about your experience, our claims team already process the request and we believe this is already resolved.
Kind regards
Ordered advent calendar, slow response from support, misleading times of delivery (10-12 days instead of 2-3), 3-5 days for repacking led to failed christmas gift - didn't delivered it in time promised
Thanks for the feedback.
During peak seasons, such as the holidays, our processing and shipping times can take longer than usual due to a significantly higher volume of orders. This includes additional time for repacking and quality checks, which can unfortunately extend beyond the standard 2–3 days.
We understand this may have impacted your plans, and we truly appreciate your patience and understanding during these busy periods.
Your shipment is undergoing customs clearance.Please note that the customs clearance process may begin while the shipment is still in transit to the destination. In this case, a non-standard customs entry is required, which can add additional processing time before the package can be delivered.
The whole process was excellent! My package went right through and was given to FedEx inbetween 24 h. All steps were tracked and documented via email. So one always knew where the package is. Highly recommended if the sender does not send to the EU.
Hi Stefanie, thank you so much for sharing your experience! We're delighted everything moved smoothly and that the tracking emails kept you in the loop. Your recommendation means a lot to us!
I've been using Forward2Me for several months to ship purchases from US retailers to Moldova. The process is straightforward - I order items to their Delaware warehouse address, they consolidate my packages, and ship everything via FedEx. Their online dashboard makes it easy to track incoming packages and manage shipments. The staff has been helpful when I had questions about customs forms and shipping options. Delivery times have been reasonable considering the international distance. Overall, a solid service for anyone needing to forward packages from the US to Eastern Europe.
Thank you, Alexandru, for your thoughtful review and for choosing our service for your shipments to Moldova. We're glad to hear the process has been smooth and our team has been helpful. We appreciate your feedback and look forward to continuing to support your shipping needs.
This is my first time using this service and l'm very satisfied. The items delivered were exactly as listed on the UK market, and nothing went missing during shipment to my country. Recommend
Wira, thank you for sharing your experience with us. We're glad everything arrived safely and matched your expectations—looking forward to being your choice for shipping in the future!
I was nervous to use this service at first. But it was so easy to understand and use. I have gotten a couple of my friends to use it also
Hi Monica, thank you for sharing your experience and for recommending our service to your friends. We're glad to hear things went smoothly, and we're here anytime you need help making things even easier in the future!
Simple. Easy. Clear. Concise. And it all worked smoothly. Easy to follow website. Package delivered in good time. Will use again.
Hi Mark, thank you for your thoughtful feedback and for acknowledging the smooth experience. We're glad to hear things were simple and timely, and we look forward to making your next shipment even better. Let us know if there's anything we can do to make your experience exceptional!
The package arrived in a timely fashion, but it was a bit beat up. The items, thankfully, were packaged well, so nothing was harmed.
Thank you for your feedback, Christina. We’re glad your items arrived safely and on time, and we appreciate your understanding regarding the condition of the package. We continuously strive to improve, ensuring every aspect of our service meets your expectations.
My package arrived from Forward2me and I'm thrilled. My experience started with a purchase on eBay from France. Many weeks later my packages finally arrived at the Preston GB warehouse. The warehouse team quickly processed my packages—taking pictures and itemizing the contents. They were carefully repackaged into one package for safety and protection. The package was quickly dispatched to the US, and I had some customs forms to complete that Forward2me helped me complete in a timely manner. The package was released and was delivered the next day in perfect shape. I'm very pleased and I'm extremely grateful to Joyce and Kaye in customer service and the hardworking staff in the warehouse. I know they process many packages in a day. THANK YOU
Christopher, thank you for sharing your detailed experience and for highlighting our team’s efforts. We're glad the process went smoothly and appreciate your recognition of Joyce, Kaye, and the warehouse staff. Please don’t hesitate to reach out for any future shipments—we're here to ensure everything continues to meet your expectations.
Joyce has been so lovely & patient. We appreciate her help during our first interaction with Forward2Me. It's because of top notch service like hers that we will always remember this experience & hopefully accrue new ones with Forward2Me in the near future!
Thank you for sharing such thoughtful feedback, Nicole. We're delighted Joyce gave you a positive first impression, and we’re here to make every interaction as seamless as possible. Please don’t hesitate to reach out if there’s anything we can do to support your next shipment.
Il serait mieux de prendre des photos du contenu pour avoir la certitude que c'est bien ce qu'on avait prévu recevoir…..
Thank you for your feedback!
We do offer this option, if you navigate from your package inbox, customers can request a photo of the item they received for a small fee, should they wish to do so.
First time user so I was a bit lost on what I needed to do to get my package. I reached out to their customer service and was emailed in a timely manner by Joyce. She was kind enough to walk me through the steps on what I needed to do and also sent screenshot to help me navigate their website. She was also kind enough to send a follow-up to make sure I didn't need anything else. I highly recommend using their service and will use them again in the future.
My first experience with Forward2Me was awful. Completely incompetent, horrible service, took me over a month to get some simple goods shipped. In the end, to their credit, they did ship it free of charge.
The second time was much better. I ordered something, it got delivered to them, i did a few clicks, paid, and then it was delivered to me. It worked as it should. If it can always go like that, I'd use them again.
Thank you for sharing your honest experience, Justin. We're sorry for the frustration during your first shipment but appreciate your giving us another chance and your positive feedback on how things improved. Our goal is to provide hassle-free service every time, and your comments help us work toward that consistently.
Excellent customer service and fast shipping! The process was super easy and super fast. I was able to get my items quickly and the shipping prices were very reasonable!
Thank you, Monique, for sharing your positive experience with our services. We’re glad to hear that the process was easy and efficient, and we appreciate your feedback on our pricing. We look forward to continuing to provide you with great service.
At first I was iffy about purchasing products directly from other country's for I haven't done this before. When spending hundreds of hard earned dollars on products that aren't sold in my country of origin I didn't know what to expect. Forward2me is a great way to do that very thing. Easy and when receiving my packages with no problems no broken bottles great job with packaging. I pitched fragrances and that could go real bad. With forward2me it was easy and it makes things less concerning.
Patrick, we're really glad to hear that your first experience met your expectations and that our packaging kept your fragile items safe. Thank you for trusting us with your shipments—we look forward to helping again whenever you need.
In the beginning everything was done to help not make things a problem, now everything is a problem.
Mistakes are not rectified but doubled down on to the customers misfortune.
I've lost thousands of pounds and dollars dealing with this Zendesk so called customer care over the past few years. I'm at the end of my rope with this company.
Nica has the patience of a saint. I chose to return some items before shipment but didn't pay close enough attention to the sender's returns info. This meant that more work went into returns than was necessary. I'm grateful to Forward2Me for continuing to deal in a helpful and professional manner.
Thank you, Philippa, for your kind words and for recognizing the efforts to support you through the returns process. We truly appreciate your patience and will continue striving to make every step as smooth as possible for all our customers. Your feedback helps us grow and serve everyone better.
This was my first time using this service—it won't be my last! I bought products I cannot get in the US, had it shipped to my UK address and repackaged to consolidate shipping cost. Worked great and arrived in perfect condition!
Thank you, Shiloh, for sharing your positive experience—we’re glad to hear everything arrived just as expected. We truly appreciate your trust and look forward to helping with your future shipments to keep making this process even better for you. Please don’t hesitate to reach out if there’s anything more we can do!
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Thank you, Eric, for sharing your experience and kind words about Joyce's assistance. We're glad your first interaction went smoothly and appreciate your feedback as we continue improving our service. We look forward to helping you with your future shipments.