Ferns N Petals (FNP)Reviews 2,883

The service was deeply disappointing, and the team's competency in effective communication was lacking. Additionally, there was a significant issue with the management of financial transactions, as payments were taken without the swift completion of product deliveries. This situation has been thoroughly lamentable, marked by evident misleading behavior and an oversight of customer satisfaction.

Order anything only if you want to loose your money,even after 7 days my product hasn't been received, neither they are refunding, they will promise to solve the issue in 24to48hrs and so on.

My order number #******* - placed on Feb 14. This order was a Valentine's gift supposed to be delivered on Valentine's day. The driver didn't attempt the delivery on Valentine's - we kept waiting all day. Fair enough - you guys were very busy on Valentine's - understood.

Next day the driver calls and says it is okay if he can deliver it by the evening of the 15th. Okay, fine - that also works. After waiting the whole day again, no delivery attempt was made while the driver already marked the order delivered. We tried calling the driver at least 10 times but he didn't care to answer.

It is the 18th today and I still have no idea whatever happened to that order. The website says a delivery attempt was made - which was not made mind you - but then what? What now? I haven't received the gift, Valentine's surprise was ruined, on top of that I wasted so much time and energy talking to your absolutely terrible support that keeps closing the support chat without giving any real update? I always get connected to this guy called Prashant and he always says somebody will get back to me and delivery will be attempted again but then nothing happens?

I do not need the gift anymore - it is 5 days late which is no joke. I need a full refund now because no matter what your website says no delivery attempt was made on the 14th as well as the 15th. I was ready to accept the order one day late as well but if you were attempting deliveries after 2 days for an order that was supposed to be delivered the same day - that is insane and unacceptable.

I ordered cake on valentine for my parents. They lied for the delivery by saying attempted to deliver but unable to contact recipient, refused for redelivery.

I am writing to express my extreme dissatisfaction and frustration
With the abysmal service I have received from your company. I placed
An order for a birthday gift to be delivered to Srinagar, with the
Promised delivery date between 9 am to 9 pm on 15th Feb. It's
Currently 16th Feb, and the order has not been delivered.

I have been diligently following up since morning, and the responses
From your executives, especially Mr. Sanjeev Kumar (Supervisor) and
Mr. Deepak Kumar (Manager) in the Gurgaon division, have been nothing
Short of unacceptable. Instead of providing a solution or actively
Addressing the issue, I have been met with cold and indifferent
Apologies.

Furthermore, the excuse that you are unable to provide the contact
Details of the courier person is utterly ridiculous. My friend's
Birthday was on the 15th of Feb, and the estimated delivery date, as
Per your app (screenshot attached), was also 15th Feb. I placed a
Prepaid order with the expectation that it would be delivered on time.

I demand an immediate and satisfactory resolution to this matter. The
Service provided by Ferns and Petals has been nothing short of
Pathetic, and the lack of accountability and urgency from your team is
Appalling. I insist that the courier be delivered today, and I expect
To be compensated for the undue stress and inconvenience caused.

If this matter is not addressed promptly and effectively, I will have
No choice but to escalate this issue through social media and consumer
Rights platforms to bring attention to the unacceptable service
Standards of Ferns and Petals.
P.s: I wouldnt have rated even one star had it not let me post my review

I am writing to express my extreme disappointment and frustration with the abysmal service provided by FnP regarding my recent order for Valentine's Day. I placed an order ten days in advance, consisting of a bouquet and chocolates, with the expectation of a timely and heartfelt delivery to my loved one. However, the entire experience has been nothing short of a complete failure.
Despite the significant lead time provided, only one parcel, the chocolates, was supposedly delivered. The bouquet, a crucial part of the Valentine's Day surprise, was not received by the intended recipient. Upon contacting your customer care team, I was informed that the bouquet was delivered to a random security guard, a claim denied by the guards themselves.

I can't believe that I paid an extra for San Valentine's Day, and nobody delivered the gift to my wife and/or answered the whatsapp on such a special day. She received a message that she was going to receive the gift on her phone at 11 am, and that was it. Nothing happened. Goodbye, surprise! And I paid this a lot of time ago to anticipate any problem. I'm super disappointed of this company. I'll never purchase any flower or gift in www.FNP.com

I ordered flowers 10 days before for valentines day delivery.
They said cannot deliver, my partner was all day at home, address has no problems at all.
Ruined some ones happiness.
Never recommend this people again.
Very bad experience...

Ferns n Petals is fraud n scam company and messed my order *******.
I would give 0 rating if there is an option. I placed an flower bouquet order with id ******* to surprise my wife on rose day from USA to india. They sent dried flower bouquets and almost all flowers were dried and dead. So my wife told delivery guy that she won't accept. The delivery told that they will redeliver order with fresh flowers on same day which didn't happen. I reached customer service for refund next day via chat since i don't believe on them anymore. They never delivered flowers as promised and as pictured nor they gave me an refund. What kind of world we are in right now. Ferns n Petals taking money without providing service. We should avoid this kind of company and I would never place any order with them. If possible, I will complaint with consumer services. I lost a valuable celebration due to companies bad sevice.PLEASE AVOID THIS COMPANY. FERNS N PETALS IS A FRAUD COMPANY. BE AWARE AND ALERT.

Don't fall for this company
Don't fall for this company, worst customer service I've experienced in Dubai. They do misleading marketing advising delivery can happen in 60 mins and then they don't even deliver in two hrs timeframe besides you paying additional prime fee for the fast delivery. Also they even delivered to a wrong address and when I messaged to complain my delivery was not with me they said they would deliver after another hr. Can't be trusted and won't refund your money, they are in the wrong and even dare to say they will only refund you after 10 days

FnP has terrible customer services. They deliver much less than shown in pics, always late. They will close your purchase as delivered without actually sending flowers.

Very bad and unprofessional service. I am very disappointed and this was the 3rd time of disappointment and they failed miserably. NOT ANYMORE. The location in Canada and time was very clear and concise. All they were supposed to do was to deliver cake and flower on time in Jan 13, they could not even do that. My order was delivered partial and late. And when I sent them email to cancel my order for which is not delivered, they dared to write me back on Jan 14 saying order is international and will be delivered on international time lol. If you guys don't even understand international time zones then why take orders. Declare yourself un-educated and pathetic.

Local cake shop and florals will be more trustable than FNP. Everyone, refrain from using FNP for your own disappointment sake. You will only be disappointed and they don't even accept there mistake.

Gifts cannot be delivered on time. Delivery partners do not attempt to deliver and send messages of a failed delivery for the recipient not being at home. Pls, do not use this website if you want on-time delivery.

On 18 December 2023, received flowers from FNP which are about to wither(one of the pictures enclosed but many of the flower petals have withered). Called them and received text later that FNP would deliver again but it was all a lie. Nothing was received. This web-site appeared to be scamming customers by sending sub-standard flowers and gifts. My order No with FNP: *******.

Worst and rude customer service, cancellation policy is poor. Stay away from this place. They never value the customers

The cake was fresh and tasty. Flowers and candle all were on time. Fnp made our day special, Thank you team fnp

I am ram...recently 2nd November I order flowers and dryfruit hamper to gift my relatives for diwali celebration I placed this order 2nd November and chosen delivery for a week later dhanteras it was very shocked disappointed worst ridiculous services they changed rescheduled my delivery date fnp haven't asked me and thereafter they only delivered my flower in 11 th November many times I chat with thier cc they said sorry we can't commit delivery but my product wasn't delivered even another 4 days nothing my all gifting emotions surprised they ruined it they promote every where even in below mails like why fnp bcz delivery on date or time which not true once you paid they took your order even there customer care is very worst nothing responsible fnp making stupid peoples Same products half of the prices its available in local market still if I ordered and paid them for nothing product delivery after choosen festival is it worthy its nothing they dint respect customers emotions I expected to delivery on time at least this firm is very low customer services I wouldn't prefer if you want something special for your loved ones plan it other sources

I gave Ferns & Pedals every opportunity to deliver these flowers and they failed miserably! The address in Singapore is very clear & concise AND there is staff at the location where the flowers are to be delivered, 24/7 (in other words, every minute of every day of the week). All the F n P delivery has to do is show up with the flowers and drop them off! I gave them written instructions 3 different times on 2 different days and they could not follow them. What really bothers me is I put in 2 similar orders in October and September to the EXACT SAME PERSON & LOCATION and the flowers were delivered fine and on time! I was really counting on these flowers and they let me down. I lost almost $100 on their incompetence & failure.