Ferns N Petals (FNP)Reviews 2,883

I am very very frustrated with your service. I ordered so many things for my brother's birthday but unfortunately you guys have ruined everything. I can't believe that the cake hasn't delivered till yet. You guys sent me an email that the recipient didn't respond you and I provided you an alternative phone number of my mother. Same $#*! happened again! The only thing you guys delivered were chocolate's. Photo frame and bamboo plant got delivered today. Where's the hell my cake? What's the point of ordering in advance when half of the stuff wasn't delivered and the cake is still missing! I am very very upset with the your service. Nobody tried to contact on both the numbers that I have provided. I don't understand when other things has been delivered to the address then what's the issue with the cake. I have been using your services from past few years but we never had any problems with the delivery. I want refund for the cake as its never been sent. This was definitely the last time that I ordered from you guys. You guys doesn't really care how to keep your customers happy. If you guys are not capable to deliver just a cake then you guys should close down your business. You guys made me very very angry! Just ruined the whole occasion!
NOT RECOMMEND!
CAKE IS STILL MISSING! MONEY NEVER BEEN REFUNDED! WHAT A WASTE!

Placed an order yesterday (6th July 2022) late night but wanted to cancel it and so called them today, 7th July 2022 (not even 24 hours have gone by). The order delivery date is 12th July 2022. But they did not cancel it though the order was not shipped even. This after their own FAQs page says the following -

"Order modification/cancellation in a domestic order, please give at least 24 hours notice before the requested delivery date. If your order has already been shipped or delivered, we won't be able to cancel it or make changes."

Now, they are saying order has already been dispatched and gave me a Bluedart tracking number as well. On checking on Bluedart tracking page, it shows no records found. See attachment.

Bunch of liars and frauds.

Excellent service. Product is same as in website. Fresh flowers. Lovely decorated. Customer care service is awesome

First of all, the product (bouquet) matched the image which was a plus. Then, the quality of the cake was great.
Next, the delivery was done within expected time frame.

FNP grow more and more.
Quality, Product everything is really nice.
Im very satisfied with service.

Order no: *******

Ordered a birthday cake online for the first time in my life. I was unsure whether it would arrive on time etc. But i was mindblown by the same-day delivery, the timing, the quality and every aspect of this wonderful experience. The cake was amazing, the delivery was on time and it was smooth, hassle-free experience. Will definitely buy online gifts from here.

Thanks a lot

The products delivered are exactly the same as displayed in their website. Customizations are good. Express delivery.

Super happy, Delivery agent was smiling and very courteous on calls and minimal calls received was there on my doorstep.

Quality was superb and flavour was also oo good and my product was delivered on time, the employee was provide quick and efficient service.

The delivery and the quality of packing and product is excellent. Moreover the delivery person is also heplful.

The order was handed in very professional manner. It was delivered on time as requested. The response up on delivery was quick. I will use this company often in future as the need arises. Good job. Keep it up.

Worst company ever
They keep sending me the same automated emails whenever I make a complaint. This is stressing me out. Its been over r weeks. These stupid freshy scam artists from India won't give my refund. They keep sending me emails telling me 'we tried to call you but your phone is switched off'. I have no missed calls, voice messages, nothing. They are liars. I told them thousands times to re deliver.
Still don't email me back until I make a complaint via Resolver. They reply after one week. Maybe longer.
They claim on their website to be " Why choose us?
Delivering Emotions Since 1994
We Deliver, On Time - Every Time!
An Order Delivered Every 2.5 Seconds
100% Smile Guaranteed" A LOAD OF BULL****
*******301 order number

I have been ordering cakes, bouquets and gifts to my parents on their birthdays/anniversary etc. using Ferns and Petals and it has helped in making their day special everytime due to good quality of their products and on time delivery.

Initially, I had to contact three separate departments to complain about my product. Despite alerting you that the product received at the time of delivery was defective, you responded, "flowers may vary from picture and can be fully bloomed, partially bloomed, or bud stage." However, if you had indicated in your product description that "flowers might be in Bud stage," I would never have made an order. Secondly, the only aspect mentioned in the product description was that green fillers may vary depending on the season. There is no mention of the flowers being in the bud stage or the green fillers being of poor quality and withered. I purchased the bouquet for my parents' anniversary, and I was not expecting bud stage roses that were not even close to blooming. The green fillers had shriveled and dried. Your representatives provided the worst customer service I've ever had. I explicitly gave a photograph demonstrating the terrible quality of the flowers, which are certainly not worth 449 rupees.
Emailed them so many times and still never got anything except apologies!
FRAUD

Despite my own goof up, the customer care at FNP made every effort to ensure that my product was delivered on time.

I had messed up the date and booked it wrongly for a month away when it was the same day delivery and that too, to an office address.

When i called at 3:30 that day to check why it hadn't been delivered, i was in for the shock of my life. But the executive called Monika was super helpful and went out of her way to change the date and update the order. That was at 3:45 PM. By 4:15 PM, the order was delivered and that too in a city like Varnasi which isn't your typical metro.

I think such fantastic service should be lauded and i really appreciate the team for rectifying my mistake and ensuring the flowers reached the recipient on time.

Thanks for always going above and beyond in providing exceptional service! Keep up the good work! I use their services at least a couple times a year to deliver flowers or gifts back home in India and I am always amazed! In the world full of uncertainty, I can rely on something without an iota of doubt!