Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of FlyFar CA

FlyFar CA

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate FlyFar CA?
grey stargrey stargrey stargrey stargrey star

FlyFar CA Reviews Summary

The company has garnered significant negative feedback regarding its customer service and refund processes, with numerous customers expressing frustration over long wait times, unhelpful representatives, and difficulties in obtaining refunds for canceled flights. Many reviews highlight a perceived lack of accountability and transparency, with claims of hidden fees and inadequate support during emergencies. Conversely, a few customers noted positive experiences with the booking process and competitive pricing. Overall, the prevailing sentiment suggests a deeply concerning reputation, primarily due to inadequate customer support and a troubling approach to handling cancellations and refunds.

This summary is generated by AI, based on text from customer reviews

service
25
value
25
shipping
18
returns
21
quality
25

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Gretchen G.
Unfollow Gretchen G.
Share Review
Report Review

Fee for seating.
July 1, 2019

Was very shocked to see a fee for " seating together"
I've never seen that at any time when booking a flight.

Date of experience: July 1, 2019
California
1 review
0 helpful votes
Follow Shirley S.
Unfollow Shirley S.
Share Review
Report Review

You are swift
June 27, 2019

You get good deals for travellers and you are swift in getting things done. I like your smartness in presenting the various flight options with affordable costs and was really impressed that you were able to process the transaction in just a couple of minutes and send my itinerary/ tickets to my Email. Much appreciated.

Date of experience: June 26, 2019
Wisconsin
1 review
0 helpful votes
Follow Kayla A.
Unfollow Kayla A.
Share Review
Report Review

The website was straightforward, easy to give details for my flight and simple to understand the additional costs along the way. I feel confident for my travels and really liked the minimalist design of the booking page.

Date of experience: June 25, 2019
California
1 review
0 helpful votes
Follow Sylvia J.
Unfollow Sylvia J.
Share Review
Report Review

Great prices
June 26, 2019

Great prices, easy booking. Great options to lower prices, convenient and eay website. Would definately recommend and will use for future flights

Date of experience: June 24, 2019
Canada
1 review
0 helpful votes
Follow Barbara X.
Unfollow Barbara X.
Share Review
Report Review

Excellent
June 25, 2019

I am quite satisfy with your services and cooperation while asking for help and rectifying some issue

Date of experience: June 23, 2019
California
1 review
0 helpful votes
Follow Ricardo V.
Unfollow Ricardo V.
Share Review
Report Review

Thanks.
June 23, 2019

Reliable, friendly use the website, perfect.
One of the best site to purchase a ticket to fly... the service online 100% rilaible well done.

Date of experience: June 23, 2019
New Jersey
1 review
0 helpful votes
Follow Kenneth G.
Unfollow Kenneth G.
Share Review
Report Review

Disappointed
June 22, 2019

Was not clear that there was "seating together" charge. When I realized this, I called immediately and was promised that later in the week I would receive a credit, I did not.

Date of experience: June 22, 2019
Bahrain
1 review
0 helpful votes
Follow Sayed m.
Unfollow Sayed m.
Share Review
Report Review

I sent an email still no body answer coz I buy ticket through wego but they but only 1 Bahraini dinar for cancelation charge but after I add I faced they change to 25 Bahraini dinar

Date of experience: June 21, 2019
New York
1 review
1 helpful vote
Follow J F.
Unfollow J F.
Share Review
Report Review

So far so good!
June 23, 2019

Bought tix to London this AM at an AMAZING price - on a major carrier - only add-on was seat selection for 2 of 3 seats, which is expected these days (unfortunately). All extras are mentioned up front. Received an instant email when transaction went through, and a few hours later received the etickets! Tomorrow I will log on to the airline and check that our names are listed on the correct seats. Once that happens all should be good! Thank you FlyFar.ca!

Date of experience: June 21, 2019
Canada
1 review
0 helpful votes
Follow Dr H.
Unfollow Dr H.
Share Review
Report Review

Quick. Dependable. Truly Traveler oriented. Prompt response. I would recommend this to everyone

Date of experience: June 20, 2019
Canada
1 review
0 helpful votes
Follow Paul T.
Unfollow Paul T.
Share Review
Report Review

I booked flights through you and normally whenever I've purchased something online, there is a summary of the items purchased so I can confirm what I've purchased prior to completing the purchase. This was not the case. I completed the purchase only to discover cancelation insurance had been purchased which I did not want. Your website was very confusing and I have no idea how I ended up buying this but it certainly was not my intention. I immediately phoned and granted, your colleague managed to get the insurance company to refund some of this purchase but as far as I'm concerned, I'm still out $148 for something I did not intend to purchase and I will not be using your service again until or unless I am compensated for it. And I will be sharing this experience with my friends and family. Paul Taylor.

Date of experience: June 18, 2019
New York
1 review
0 helpful votes
Follow Theresa A.
Unfollow Theresa A.
Share Review
Report Review

Easy
June 18, 2019

It was very easy and hassle free to book a flight. The search is narrowed down for you to the cheapest flight and gives you the options to choose from others if that flight does not suite your needs. Overall I was happy to get in and out so quickly. After my flight was chosen, it took me about 2 minutes to complete the transaction, all the information for the flight choice was available in seperate links.

Date of experience: June 18, 2019
California
1 review
0 helpful votes
Follow Ruth R.
Unfollow Ruth R.
Share Review
Report Review

So far so good
May 19, 2019

I am a month away from flying so I hope all goes well! The process so far seems to be good. Although fly far did not let me know i was being charged 25$ to choose my seat. I figured it out and decided to go through with it. However the fine print on the invoice says that the airline may not honor the selection.

Date of experience: May 18, 2019
Canada
1 review
0 helpful votes
Follow MOUAID B.
Unfollow MOUAID B.
Share Review
Report Review

Very good service
May 19, 2019

Fast, high response, don't take too much time to send all the information, 10 min the maximum, and electronic tickets from 5-10 min

Date of experience: May 18, 2019
Colorado
1 review
0 helpful votes
Follow Donald A.
Unfollow Donald A.
Share Review
Report Review

I made a mistake when booking flights which resulted in about an extra $180.00 charge. Called costumer service with in five minutes of completing the booking and the extra charge was refunded. The agent was so helpful and did all he could do without me getting frustrated. I will use FlyFar again.

Date of experience: May 17, 2019
Utah
1 review
0 helpful votes
Follow Adam W.
Unfollow Adam W.
Share Review
Report Review

When we checked out, the price was $2,030. For two tickets to Peru. I chose no seats that cost money. After I paid, the price went up to $2,082. Without telling me that before I checked out. They waited until after I checked to tell me I bought seats that cost money. Then when I called back to tell them the problem, they simply said we don't refund money - period. So I opened a dispute with my Citibank credit card company.

Date of experience: May 13, 2019
California
1 review
2 helpful votes
Follow Jacob T.
Unfollow Jacob T.
Share Review
Report Review

Horrible service, fraudulent pricing!
I bought a ticket from Flyfar for a flight on AeroviasDAP from Ushuaia, Argentina, to Punta Arenas, Chile. I was told I can select a seat and pre-pay for luggage at lower cost than I would be charged in the airport. What a SCAM!
This airline is a tiny airline. Plane was a dual-prop airplane. There were no assigned seats nor do they charge for luggage!
I twice wrote Flyfar and requested a refund of the extra, fraudulant, charges I paid them but have not gotten a response!
Save your money and DO NOT buy tickets from these scammers.

Date of experience: May 10, 2019
Minnesota
5 reviews
6 helpful votes
Follow Maria P.
Unfollow Maria P.
Share Review
Report Review

Extremely disappointed with my experience and it has only been 24 hours. Now looking at all of the reviews, I really hope I do not regret my decision to book with flyfar. I purchased tickets to Vegas from LAX and it was stated that total with fees would be $122.00. Going on to the next page it jumped to $144.00. I scrolled through the page to determine where the additions were and unchecked areas such as insurance. I was then asked if I wanted to reserve a seat. While I didn't care where I sat, I checked it off and saw the price stayed the same so I proceeded. Once I confirmed payment, my payment jumped back up to $144.00. I was charged $25.00 to reserve a seat, for flyfar to also state that even though I paid this amount, my chosen seat would not be guaranteed (guranteed technically is how they spelled it which should have been a red flag). I called customer support - waited on hold for one hour. When I get on the phone with customer support she stated she would send an email to customer service (I thought that was who I was calling?) and stated I should receive an email within 48 hours. She rushed me off the phone did not seem the least bit concerned - more annoyed than anything. While I am still awaiting this email, I look through reviews and read nightmare stories. I called both airlines and my reservations are intact for my trip which is a plus but I will panic my whole trip until I arrive home because I don't know if anything will go wrong in the meantime. This is not the way I wanted to spend my hard earned money and trip to see my sister since we live 3,000 miles away. Not only are you messing with peoples money and ruining your reputation - but you are adding stress to consumers that is completely uncalled for. I was on the phones last night for 3 hours with airlines. I will be escalating the issue until I am refunded money for my unguaranteed seat choice and will think twice about using a third part vendor ever again.

Date of experience: May 9, 2019
Canada
1 review
0 helpful votes
Follow Nicole R.
Unfollow Nicole R.
Share Review
Report Review

So far so good!
May 8, 2019

I booked a roundtrip trip at cheaper rate and everything went well. I hoped that there won't be any changes to this trip departing from Ottawa.

Date of experience: May 8, 2019
Florida
1 review
0 helpful votes
Follow Luz G.
Unfollow Luz G.
Share Review
Report Review

Cancellation
May 6, 2019

Thank you very much for helping me in the cancellation of my flight, it was easy, fast and I immediately received the full refund.

Date of experience: May 4, 2019