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The company has garnered significant negative feedback regarding its customer service and refund processes, with numerous customers expressing frustration over long wait times, unhelpful representatives, and difficulties in obtaining refunds for canceled flights. Many reviews highlight a perceived lack of accountability and transparency, with claims of hidden fees and inadequate support during emergencies. Conversely, a few customers noted positive experiences with the booking process and competitive pricing. Overall, the prevailing sentiment suggests a deeply concerning reputation, primarily due to inadequate customer support and a troubling approach to handling cancellations and refunds.
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I thank you for helping me book my flight next month keep up the good work I love flying because that's the only way I can really get around I don't like taking buses or trains I'd love to fly
Accidentally chose to sit next to my travel partner and didnt realize there was a large hidden fee associated with this choice until after I booked the flight. After I called the agent said that I couldn't change this option and get a refund for the extra fee. Instead I was threatened with a cancellation fee if I wanted to cancel the flight and rebook without the added fees. Would gladly update this review if an agent was able to help remove this hidden fee and travel option.
Got a great deal for the flight booking with better fare. Thanks for the effort. And recommend who looks for cheap flights and great service.
Loved the flexibility in looking for the best deals. Everything was easy to navigate and was able to make my purchase with little or no problem at all. Received my itinerary immediately in my email. Was the best flight and beat all the others.
Because of a delayed flight with other airlines i was forced to buy a new ticket for my connection and to be refunded the first company asked me for the invoice from FlyFar. They sent it to me very quick so I could get my money back. Thank you
SCAM_ When I called to get a refund on 113.73 USD added to my account AFTER check out, the person on the phone told me, Did you notice that on your layover you land in one airport and depart from another and that you won't have time to travel in between those airports? I said OBVIOUSLY i did not add a layover that includes changing airports when traveling with 2 small kids, why would your site come up with this itinerary? The answer you as a customer have to review all the details - How? How am I suppose to GUESS that the stock in UK includes not a place change but an Airport Change? And the Trip Cancellation Protection - added after check out? I'm calling the bank to issue me a refund and also leave a complaint with better business Bureau. SCAM and RUDE customer service!
They hide their fees, and project/display a lower cost up front. They did this to me, and I was only provided their $65 fees AFTER it was charged to my card. I will report them and have taken screenshots. Please do not do service with this company, especially via the Kayak ap, or any mobile device. Just don't do business with them period. Very deceptive!
I ordered a flight on accident and called immediately to cancel and got charge $50 for a $200 flight. When they could see that I had double flights.
Sometime best things come quiet late and i was tired of searching for best price, FlyFar pop up from the add and i didn't missed to click and the result i got the unbelievable price. Yeah i agree on the charges for seat selection may not be suitable however the option remains on passengers hand to choose or not. Rest about the service you guy's are superb. I would recommend this site for the price you will never find in any other sites.
Thank you once again for saving my time and keep up the good work,
First time using this site. Didn't want all the add on's and just deleted them. Only thing that came up additional was $26 for seat selection and in the fine print, seat selection was not guaranteed. What! But the price that was shown to me actually was the price with seat selection. Hope I am in the seats selected. Lower price than airline and other sites, with seat selection. Now, just hoping I can take one carry on with no additional charge!
I don't know why FlarFar would request reviews when it seems obvious that every single person who uses it is disappointed if not enraged by the nonrefundable fees that appear AFTER you've booked your ticket. Travel insurance, which I sometimes purchase if it's a reasonable price, is listed as $3 when in fact that's meant to be per day per passenger, a sum which doesn't appear until after you purchase. When you select seats, some selections appear to have addition fees, and some do not-- but you learn afterwards that ALL seats have fees attached to them. I called to complain and they refunded the seat (not the exorbitant sum I knowingly paid for insurance), but I would never in a million years book using this again. I book on budget airlines/travel services all the time, and none are as much of a scam as flyfar.
It took an instant, everything was clear, precise and good price, I did not have to read a lot of fine print, clearly marked for baggages, currency etc... i have compared to other flights and your cost was excellent.
Excellent service, very fast, great prices.
You can be in contact with them 24 hours if you need anything. Very recommend site.
When I purchased their ticket, I bought the "Flexible policy", which they say "Each traveller is allowed 1 free change". And when I need to change the ticket, they say that they just free the "changing fee" - and I have to pay for the whole new ticket to the date I want to change. They are the scam company.
Listen to the negative reviews, not the positive. I put my card information in for a $91 dollar flight and once it was processed it told me the charge is $191. I don't know how this is even legal. I fly budget airlines (Spirit and Frontier) a lot and get by without paying the extra charges, so this should not be the case. Very dissapointed - should have listened to my gut.
Wish I had read this reviews before using the site to purchase tickets. They charge extra for seat selection, more than the airline, and tons of hidden fees. As a previous review mentioned there was no summary of charges and I had no idea that what my costs actually were! Called immediately after and was told they could not help with anything. Tried emailing and got no response. DO NOT USE THIS SITE! Their prices aren't even cheaper than the airlines!
Terrible! There is no summary of charges before submitting payment and once I paid I couldn't reach anyone at *******099. I got a busy dial tone every single time.
They have a hidden seat selection fee and even if you unchecked insurance, USF you go back and change another field, it will revert back to checked!
This company is not to be trusted. And I will NEVER use them again.
Besides the hidden charge for the seat selection - which has *not* been mentioned during the booking process - they charged me $75 extra for a name change. I was trying to cancel the booking within the first couple of hours of purchasing the ticket to fix the misspelling by rebooking the flight. However, they refused to cancel it, saying there will be an additional fee for it.
Sucks - hidden charges all the way. Increased my price by 100 gbp for nothing!
Will never again be purchasing anything via this website.
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