On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
FlyFar CA Reviews Summary
The company has garnered significant negative feedback regarding its customer service and refund processes, with numerous customers expressing frustration over long wait times, unhelpful representatives, and difficulties in obtaining refunds for canceled flights. Many reviews highlight a perceived lack of accountability and transparency, with claims of hidden fees and inadequate support during emergencies. Conversely, a few customers noted positive experiences with the booking process and competitive pricing. Overall, the prevailing sentiment suggests a deeply concerning reputation, primarily due to inadequate customer support and a troubling approach to handling cancellations and refunds.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
When I was booking online came with wrong with the system, I couldnt finished my booking online and the money wasnt in my account, at same time I called the customer service, they finished the booking on the phone, as soon I received the ticket, I realised that my name was wrong, Amdressa instead Andressa. So I contacted again the customer service and they told me to send my passport and then they will change. I already talked with Emirates airlines and they told me that for the travel agent contact directly them for change the name without any cost or cancellation of the flight. Now the flyfar told me that is them policies to not change the names (even when was their mistakes), I payed $2484 and they will refund me with $79 and Ill have to buy other ticket. This is fair?
Thank you so much for your help! You were excellent at resolving my issue. Very friendly and explained the whole process and refunded me the mone.
The fee is ridiculous. Charged per person per day!.? Thought it would be 10.99 and was 154.94 plus $30 additional fee. Called to question the charge and was told that it was all perfectly clear in the box where I made the selection. Obviously, it was not! Want that fee back. Won't use FlyFar again. Feel ripped off.
Helped me resolve my extra fee issue w/ ease over the phone with practically no wait time.
Would recommend.
The site was very easy to use and price was great. I planned the trip to fo by myself and then my grandson decided he wanted to go after I had booked my flight. So I had to find the same flight as me and I found it on your site with a great price which eased my mind knowing that we could fly together.
Looking forward to searching and booking with you in the future. Easy to use and navigate. Great experience to date.
Asked them to cancel the seat selection and they said they can't even tho I didn't know I would be charged for it so now I am going to have to dispute with my credit card and the worst part is I called them right away after I booked the flight like seriously 5 mins after!
I found this website while looking to book my trip and I was able to find what I needed for a trip with a great price. Great experience and really easy to navigate.
Hello Courtney,
My experience is a little skewed because of not having flown in many years, but your agent (Jasmine) was rather helpful throughout the process of reservation confirmation. There was some confusion on my part in making selections that resulted in charges that I was unaware of. Jasmine helped me get through them and corrected the error. She was difficult to understand at times when communicating with me but I appreciated her patience as I asked questions. Overall, a good experience!
Dear FlyFar team,
I consider myself an experienced online ticket buyer, however I never experienced such a shock when my flight ticket price went from 1570 CAD to 3400 CAD at the end of transaction! I didnot notice any warning besides the usual $70 seat selection charge. A second later I was looking at the processed transaction confirmation with the $3500 on it.
The most "amazing " thing was that at the beging your website mentioned that the price was fixed, (that usually means that it would not change).
The customer rep on the phone was very nice and did not mind to return the money back with exception of cancellation fee. While he was processing my request and explaned that the price and availability change at all times or I must have picked a business class ticket for my 1h connection flight, I ran the ticket search again and the website showed me the same low price!
I am sure that you will give me a perfect reason for what have happen, but I'll try to never use your company again, because I am not convinced that this did not happen to other customers and you are not making money by making people buy and than cancel their tickets...
I think that the Kayak and the LOT Airline should be informed of this case.
Regards,
Natalie Maystrenko,
Not your client anymore
I booked 2 tickets through this site, and when I called to cancel them, they didn't want to make any effort to help me to get a refund. I was really sad. I had to call and e-mail the airlines myself and figure out how to cancel and get some refund. Really unfortunate, I expected a better customer service.
I made an error in booking my flight and called to see if additional charges could be refunded. The woman who helped me said she would try and after a couple minutes, the charges were taken off. Very nice!
Although this is my first time flying internationally, I had no issues getting all of my flight documents or seat selections. This site made it quick and painless to get my trip planned.
Felt tricked into paying for seat selection. The page where I did it said it didn't cost anything. Next page said you won't be assured of any seat. Page of cost totaled added $35 for seat selection. Scam, scam, scam.
The booking process went over very smoothly. This was first time booking with FlyFar. So far so good, I look forward to using your website in the future.
This was my first experience with flyfar. Great job. Great deal. I would recommend them in the future. My only suggestion is I would like to see all fees and charges up front so I don't need to find changes in the expected total cost.
It was an urgent schedule change and my flight was just 4 hours away. I booked the Qatar air ticket at the last minuteIt was just 20minutes til ticket got issued. Thank you!
Great service and support will n the phone. Thank you. Will use site again. Highly recommend to others
I accidentally chose seats which ended on a charge of over 100 dollars extra for the flights. I was annoyed by this but it was my mistake. I called to fix this thinking I would spend a long time on the phone explaining this. To my surprise, the gentleman I spoke to was super nice and fixed the issue very quickly!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account