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The company has garnered significant negative feedback regarding its customer service and refund processes, with numerous customers expressing frustration over long wait times, unhelpful representatives, and difficulties in obtaining refunds for canceled flights. Many reviews highlight a perceived lack of accountability and transparency, with claims of hidden fees and inadequate support during emergencies. Conversely, a few customers noted positive experiences with the booking process and competitive pricing. Overall, the prevailing sentiment suggests a deeply concerning reputation, primarily due to inadequate customer support and a troubling approach to handling cancellations and refunds.
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I had been watching fares for over a week, because I just need to travel round trip overnight for an appointment. It was disheartening to see the prices increasing. However, today I just went on Kayak and this fare on FlyFar (which I had never heard of) showed up at a decent price. I immediately put in my information, and the booking went through. The flights are on two separate airlines, but I already received confirmations from both of them. I am so relieved, so I will definitely use your services again.
I had to change a flight back from Los Angeles, so my son quickly went online to find the cheapest flight he could for me. I was quoted over $1,000. For a one way flight to B. C. with United/Air Canada, which was who I was with originally. He found a $150.US flight with Alaska Airlines. I booked it. I quickly wondered if this was too good to be true so I checked their reviews and panicked when according to YELP they had a huge Warning sign that they were frauds. Long story short, I was pleasantly surprised, it was one the the best and easiest flights I had. Everything went perfectly. Also, I love Alaska Airlines, fabulous planes, and crew were great. I have lost faith in Air Canada, it used to be such a great airline, the space in the plane is tiny with little leg room. In addition the phone hold time was over 2 hours, only to find out I needed to call United. Thank you FlyFar. You saved me a lot of money, and thanks for the great service.
FlyFare made my dream come true. Last minute decided to surprise my husband on his business trip and FlyFare found ticket price I was looking for to make it happen. Easy! I was on budget friendly flight 5 hours after purchase!
I got the best price and everything went smooth and fast. I'm very happy! I got them thru Kayak and I hesitated first cause I never used them before. Thank you!
FlyFar failed to send the customer the cancellation of flight booking until the customer called their office one day before departure. Upon the customer request, the customer service tried to make up a story. The incident has caused the customer an extra of over $2000 CAD on last-minute booking of the same flight. A legal action is in process to sue their unreliable and untrustworthy business practice!
This company is a complete joke. They farm
Out their customer service and provide no help or sympathy at all - it's all on the customer to deal with any issues that arise. Avoids the "VIP" service help and just book directly through the airline. After being on hold for 40min I was finally sent to a supervisor who was so unprofessional and rude that I recorded our conversation. She was unable to help or give me her name or transfer me to her manager. When I asked what their agreement was with the airline that would allow for cheaper flights, she was "not at liberty to provide information on proprietary agreements" as it was confidential; however when I asked her if she would use flyfar she hesitated and said it depended. This company is a joke and more of a headache than they are worth.
DON't USE THIS HORRIBLE WEBSITE! I have purchased a ticket and a cancellation protection together. I only received my cancellation protection. But the payment for the ticket was declined! I have tried many times to purchase the ticket again, but the payment always gets declined. This is ridiculous! I am sure I have enough fund and I have never faced this with other 3rd-party sites! How on earth I receive my cancellation protection before the ticket! Not to mention the cancellation protection fee part is very shady. THIS IS A WEBSITE THAT YOU SHOULD NOT TRUST!
I booked a flight from Dallas to Toronto through Air Canada and Toronto to India through Lufthansa. While booking, it was not mentioned anywhere that I should be a US citizen or Green Card holder to enter canada. When I reached airport to catch my flight, they didn't allow me and my ticket was cancelled. Fly Far didn't even accept their mistake and starting speaking rubbish when I talked to them about the situation. The Fly Far guy I talked to was getting mad at me because I was asking questions. I asked him if he could send me the details where it was mentioned that I should be a citizen or green card holder and he was like you have to read it on your own. We don't send anything. I booked the ticket through your website and I just needed little confirmation, that is why I asked but no, he got supermad and was like do you need any other help? What a poor customer service. I would never book any flight through your Fly Far ever again.
I have just completed the booking and the experience has been really good so far. Will post further reviews, once my trip is accomplished free from any trouble.
No complaints! Used momondo.com and flyfare came up as having the quickest direct flights to and from Europe. They were even cheaper than any others including those with layovers. Check out was easy and smooth too! So far would totally use them again to buy airfare.
FlyFar.ca was able to get me a great deal on my flight. So far, so good! I hope the actual flight is as uneventful. I will post a review after my trip.
I booked my tickets and as the process continued, I also selected my seats as the site prompted me to. Low and behold, I was charged an extra $50 which was not made obvious at all! I was very annoyed by this and called customer service immediately. The supervisor was kind and refunded me the money for my seat selection without any fuss (should arrive in my account in 3 to 5 days). Thank you.
I didn't want to pay for selected seats. The question asked if we would like the airline to seat us together. I was seeing that as a courtesy as seating map was unavailable. Then I was charged 54.00 Extra. I felt cheated!
Just by chance I happen to be looking for a flight to Mexico and FlyFar came thru with that opportunity. The process was done quickly and efficiently. Thank you!
Thanks. Now waiting for the eticket. Received the first email
Subject: Flyfar.ca Airfares Booking Confirmation MWFV7F
Your flight booking browser automatically added a flight cancellation fee of $65. I called the travel agency only to talk to customer service agents with thick Indian accents. They didn't want to give me my money. I had to cancel the flight. They charged me $50 just cancellation fee. And, made me wait 3 - 5 business days. I needed to meet with a sick family member they passed away. Because, I had to wait so long for a refund. The travel agents aren't very helpful either. They don't listen or give the customer a chance to explain their story. This travel agency sucks. Try to avoid this travel agency if you can.
I did not find any technical problem in dealing with the site as well as easy access to information, and the speed of response to the booking request did not encounter such professionalism with any other similar site did not spend a few minutes only and the main airline sent an email to confirm the reservation and choose other services really Thanks to all the staff
My mom uses a wheelchair and customer service got me the seats closest to the door for $35 for two seats. Quick and easy, rated 5, for excellent customer service.
Very dishonest. They charged me $45 as a checked bag fee, while the fee from the airline is actually $30. Flyfar takes $15 dollars as a cut and doesn't want to admit it, so they hide the fee as a checked baggage cost from the airline.
Calling Flyfar confirmed this and they did nothing to resolve the situation. Never booking with them again and warning others of them as well.
Do not trust this company, they swindled me out of $100. Read the cancellation charges first and then decide if the price is actually "cheap".
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