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FlyFar CA Reviews Summary
The company has garnered significant negative feedback regarding its customer service and refund processes, with numerous customers expressing frustration over long wait times, unhelpful representatives, and difficulties in obtaining refunds for canceled flights. Many reviews highlight a perceived lack of accountability and transparency, with claims of hidden fees and inadequate support during emergencies. Conversely, a few customers noted positive experiences with the booking process and competitive pricing. Overall, the prevailing sentiment suggests a deeply concerning reputation, primarily due to inadequate customer support and a troubling approach to handling cancellations and refunds.
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Called customer service waited on line for over one and a half hours and three times customer service? Agents hung up on us when we stated that we are inquiring about our refund that we are intitled as our flight was canceled due to COVID-19 and the fly far did get their refund from the airline but refusing to return our money back to us. fraud please do not deal with this company
The phone line is always busy. Very Poor service. I am trying to cancel my tickets but no one answer the phone.
I brought a ticket and they send me some bogus email with no contact info saying it was canceled this needs to be addressed SCAM
Our flights to Italy were cancelled due to Covid-19. Flyfar did NOT reimburse us for the full amount of the cost of our tickets and refused to reimburse us for the travel insurance we purchased even though it was the airlines that cancelled our flights and not us. They have not answered any emails or phone calls!
I booked 5 tickets to go to Europe on June 5th 2020 through FlyFar around $2500. The airline cancelled our flight because of Covid pandemic. I have been trying to contact Flyfar many times. They will not respond any of my emails. They were unable to even find my ticket for some reason and hang up on me twice because they do not know what to say!
They are the worst company ever! An scam! I will never work with them again.
Will never buy a ticket from them again my flight got cancel ask for refund said will get a voucher which I can only buy a ticket from them so what ever price they said will have to pay
No son correctos.Le he escibido varias veses sobre mi vuelo que esta suspendido por Covid19 i nada.No le usare nunca más.
Aircanada and the airlines would offer refunds but it's up to the travel agency that it was booked through to release the refund. FLY FAR DOES NOT REFUND DURING THE COVID-19 CRISIS. This is a shameful company, please NEVER use their services.
They're currently processing my refund now. Since the airlines suspended my flights due to Covid19, they informed me that they processing my full refund but it will take up to 90 business days. Take sometimes but at least I'm getting full refund.
Not too happy after finding out after I booked saw that am additional $119.00 was added for seating. I was on hold with Spirit Airlines for 1.25 hours and now with FlyFar for 40+ minutes. I've already cancelled my reservation completely,
Unfortunately, I have bought my airfare ticket through this agent!
Now, due to situation with COVID-19 I cannot get in contact with them. Last night I was waiting for 80 minutes and my battery was drained out. Today the same thing... I do not know how someone like this company has a permit to work as a Tourist Agency?
I cannot cancel my ticket through their web site. Total amateurism...
Never again!
This would be my self but also will be my last with FlyFar. Thought would be saving more money but right at the cancellation then found out cost 1/3 more then I needed to.
Scam. Dont buy their TRIP CANCELLATION. It only covers a portion. Also after you pay hundreds for it, if you use it, you have to pay an additional fee of $250 or more. Yep. Then you are almost out of pocket $600-1K just to cancel your trip and get a PARTIAL REFUND. Also if you want assistance with a Korean refund, you have to pay another fee. Save your life and dont book with these SCAMMERS! Everything you do is has a PENALTY FEE! NOT WORTH YOUR MONEY!
I booked airline tickets through Flyfar, and my airline w/ Spirit cancelled the flight due to COVID-19 virus. I called Spirit but because the card on file for the purchase was one for Flyfar not my own there is nothing they can do to refund me and advised I need to contact Flyfar. First off, nowhere in anything I have documented indicates that the airline tickets would not be purchased through my own card w/ Spirit. I find this extremely sketchy. Secondly, I have spent 4.5 hrs on hold now w/ Flyfar to request the refund. I have been disconnected three times so far, finally got through to a representative to then be put through the queue AGAIN and yet AGAIN call became disconnected after another 1.5 wait. When you attempt to click on the email link you get nowhere on their site. This is the worst company I have ever dealth with. Yes prices may be lower, but trust me DO NOT book through them! Period!
Very prompt. Took no time to book and get my e tickets. But i never got an option to choose my meal that was the only drawback.
Booked a flight, conference was cancelled due to coronavirus. Company shut their phones down and website offline. Airline cannot help with the issue. Absolutely absurd that there is no support available. None. Sat on hold for airline for 7 hours total already. Begging for help and still no further than before. Emailed Flyfar days ago and still no response, even though they said they'd respond in 2-3 business days. Poor service!
It was great to talk to the representative and having my issue resolved quickly and satisfactory. Very happy and grateful!
It's really an excellent experience to buy from fly far so far the best. I have had bad experiences with other companies.
I had an issue with my payment, by mistake I had added the seat selection which didn't care about I checked my transaction and noticed the mistake.
I called immediately the girl answered right away and fixed the problem within 30 seconds. I was really grateful for her help and her kindness I will definitely book my flight with you again.
Horrible horrible horrible company and customer service. Norwegian changed the time of my flight so it arrives at 11:10PM which is too late to check in to my hotel. Since I booked through Flyfar, Norwegian can't do anything about it. However, since flyfar is absolutely terrible they won't do anything about it either. The best they can do is cancel that part of my trip and let me rebook it myself at a different time (more expensive by the way) AND I won't be refunded for the canceled part until after I have taken my trip! AND they can't tell me what my refund will be! It's honestly comical how absurd that is. I guess I'm eating the 150 euro I paid for the hotel and sleeping in the airport. Thanks flyfar for being THE WORST COMPANY EVER. DO NOT USE.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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