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FlyFar CA Reviews Summary
The company has garnered significant negative feedback regarding its customer service and refund processes, with numerous customers expressing frustration over long wait times, unhelpful representatives, and difficulties in obtaining refunds for canceled flights. Many reviews highlight a perceived lack of accountability and transparency, with claims of hidden fees and inadequate support during emergencies. Conversely, a few customers noted positive experiences with the booking process and competitive pricing. Overall, the prevailing sentiment suggests a deeply concerning reputation, primarily due to inadequate customer support and a troubling approach to handling cancellations and refunds.
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The representative was amazing. He was able to cancel my flight and get me another and to a complete reversal of my credit card charges... and he had to input data twice because of miscommunication. I was extremely happy with my service
I did find the best price in comparison to other sites. They sent me an email very fast with all the details.
I booked on your website, easy to use, however the booking didn't seem to go through as there was no confirmation screen. I called and was speaking to a representative very quickly! They knew what to do and quickly confirmed my booking. Thank you!
Took care of everything I needed and recommended adding on insurance which I did. Great experience! Not very long wait time for call and was a great and easy experience overall.
I accidentally booked three flights at the same time. I called and they were cancelled in 3 minutes with no charge. Courtney was so efficient and helpful. You don't get good service like these from many companies... especially airlines. These days. Hurrah for Flyfar.
This was my first time booking with you and the customer service was the worst! The initial price for my flights was $535, although it changed to $565 after I completed the booking. Nowhere that it said that the additional $30 was a fee your company charged. That aside, a pop-up window appeared allowing me to add luggage. I added a carry-on for each passenger. First of all, I got an error message saying that something went wrong with my booking and I had to call customer service. When I did, I was told that my booking actually did go through. I then asked about the luggage fee and that's when the customer service agents started to transfer me from one person to another, all together 4 times. I started with the agent whose name was "Raymond" and he was also the third transfer. That's when things went downhill. "Raymond" wouldn't let me finish my question and when I asked him to stop interrupting me, he kept on talking over me. I told him to just complete transferring me (because he couldn't explain the extra $30 and no mentioning of luggage on my itinerary so he had to transfer me to the "baggage department"). The funniest thing is that the "baggage department" person didn't have an answer either and had to put me on hold, again, and call the airlines to find out how much it was for the carry-on. Really? The only good thing was that he finally clarified for me that the $30 charge was your fee. So, my questions are: Why was is not disclosed that you charge a fee? And why on Earth would have a link to the luggage choice if it does nothing?
Makes no sense what so ever!
Needless to say, I will not be booking with you again. I don't like the lack of transparency when it came to the booking fee and the quality of your customer service. I asked the last agent where they were located, as I suspected they were outsourced, and sure enough, India it was. I already had a horrific experience with Travelocity in the past who also outsourced to India. As you know, first impressions are everything and you guys blew it. Also, asking for proof of purchase is pretty lame. I wouldn't be wasting my time writing the review if I didn't book with you, right?
Really good deals on best prices for what I was looking for with last minute flights. Easy and helpful. Thanks!
It was pretty smooth, it would be good if you offered a no fee price guarantee. Anyhow all in all the experience was good.
Found a good route and good price. Ticket issued promptly. Online or phone assistance available. No complaints at this point. First time using it.
You should let travlers have a 24 hour period to exchange for cheaper tickets, or at least hold a ticket until they have decided.
After trying to book through another provider and having my flights canceled twice, I went to Flyfar.ca and they had my flights booked and confirmed with the airlines within minutes. Simple booking with unbeatable prices.
I was excited to see this company you are much Cheaper compare to other airlines I an a traveler and would like to recommend your company to all my friends
Great service. Great prices. Website is easy to navigate. Tickets processed and finalized very fast!
For a flight of 1080 MOP, from Cebu Pacific, you charged me 400 MOP extra. For what? I could have bought it directly on the Cebu website. I used your company because I looked for a flight at Momondo and followed through, but I was not aware of your extra charges. What a terrible mistake!
What is exactly the purpose of your company?
My booking with FlyFar.ca was so easy that I almost could not believe it...
My only problem was that I wanted to book for 2 adults but I only could book one at the time. I might have missed something in the process...
I was disappointed to find out that I have to pay extra to reserve a seat and for meal. When I was booking the flight, the only additional charges it showed was for checked in bag, which I selected as 1 bag and it added the amount to my total. But after the reservation went through, I got the email from Norwegian airlines, which provided links to reserve seat and order meal, each of which is going to cost additional $. This was not made clear when I was booking through FlyFar.ca, which is disappointing. Just like the additional for baggage, it should have shown me options to reserve a seat, order a meal and how much all that would cost. I would have then decided whether or not to go through the booking or not. Now that I have already booked the flight, I am finding out from the confirmation email from the airlines (Norwegian) that I have to pay extra for reserving a seat and order meal. Your website should have made that clear while booking the flight.
Hi Courtney,
I purchased tickets but the screen has been stuck on this message for several hours:
Please wait while we confirm your booking. It may take up to 3 minutes to process your request.
Please do not click refresh, back or stop during this time.
Please advise.
Jude Reveley
Bought ticket. Was less than airline site and got the same seat for less money.
Simple and easy reservation.
They did a great job did every thing on line and had tickets in less than 10 minutes i will use them again and recommend Fly Far to anyone. Who needs oto fly.
I was very impresssed with the ease at which we were able to purchase our tickets. Your site was also the most affordable.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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